Senior business development manager Work, Jobs in Liverpool, Msy (with Salaries)

Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
2h
Senior Guest Experience Manager
Ett Villa Del Rosario Hospitality Group —Liverpool
- £3,800 - £5,800 a month
- Full-time
- Hospitality
- English
- Mentoring
Quick apply
5h
Business Development Manager
Fix Facilities Management —Wirral
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
Quick apply
7d
Senior Marketing Manager
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Spanish
- Sales
- Marketing
- Employee assistance programme
Quick apply
HR Business Partner
The Clatterbridge Cancer Centre NHS Foundation Trust —Bebington
- £57,528 - £64,750 a year
- Full-time
7d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
11h
Corporate Events Manager
Brabners —Liverpool
- Weekend availability
- Hybrid work
- Project management
- Communication skills
- Annual leave
- Life insurance
14d
Event Delivery Manager
BDO —Liverpool
- Full-time
- Organisational skills
- IT
- Leadership
Sr. Manager, HR Business Partner Operations & Quality
CSL Seqirus —Liverpool
- Full-time
- Master's degree
- Bachelor's degree
- Travel
3d
Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Liverpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Business Development Manager - Create Studios
Keywords Studios —Liverpool
- Full-time
- Remote
- Travel
- Communication skills
Quick apply
Director of Digital Media
RedMark Digital Solutions Ltd —Liverpool
- £74,384.63 - £98,729.56 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
10h
Senior Client Development Manager
Love2shop —Liverpool
- Full-time
- Hybrid work
- Sales
- Travel
- In-person
- Work from home
- Employee discount
Quick apply
11h
Senior Procurement Specialist
System C —Liverpool
- Full-time
- Negotiation
7d
SSC Professional Qualifications Administrator
BDO —Liverpool
- Full-time
- Microsoft Excel
- IT
Project Manager
Hill Dickinson LLP —Liverpool
- Full-time
- Hybrid work
- Project management
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Audit Stream Learning and Development - Learning Compliance Lead
BDO —Liverpool
- Full-time
- Leadership
SPC Manager
Semperian Group —Liverpool
- Up to £82,000 a year
- Full-time
- Travel
- Annual leave
Business Development Manager
American Bureau of Shipping (ABS) —Warrington
- Full-time
- Bachelor's degree

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Senior Customer Experience Manager

Kingswell Optical Studio
Liverpool

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,500 a month
2 hours ago

Qualifications

Management
English
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

About the Role

At Kingswell Optical Studio, exceptional customer care is at the heart of everything we do. As we continue to expand our presence across the UK optical retail sector, we are seeking an experiencedSenior Customer Experience Manager to lead the development of customer-centric strategies that strengthen loyalty, improve service standards, and enhance every stage of the customer journey.

This is a senior leadership opportunity for a professional who thrives on creating meaningful customer experiences, empowering teams, and driving measurable improvements through data-driven decision-making. You will collaborate with operational leaders, retail teams, and support departments to ensure our customers consistently receive outstanding service.

Why Join Kingswell Optical Studio?

Customer-First Culture:
We believe exceptional service is the foundation of a successful business. Your ideas and initiatives will directly influence how we engage with customers and improve their experience.

Leadership Impact:
You will play a key role in shaping service standards, customer retention strategies, and operational excellence across the organization.

Professional Development:
We support continuous learning through leadership training, industry conferences, and development programs designed to help senior professionals advance their careers.

Collaborative Environment:
Work alongside experienced leaders who value innovation, accountability, and a commitment to excellence.

Key Responsibilities

Customer Experience Strategy

Develop and implement customer experience initiatives that improve satisfaction, loyalty, and retention.
Establish measurable service standards and performance indicators across customer-facing teams.
Identify opportunities to enhance the customer journey through process improvements and service innovation.

Team Leadership

Lead, coach, and mentor customer service supervisors and support teams.
Foster a culture of accountability, professionalism, and continuous improvement.
Conduct performance reviews and create development plans for team members.

Operational Excellence

Monitor customer feedback, complaints, and service metrics to identify trends and improvement opportunities.
Collaborate with retail and operations teams to streamline customer-facing processes.
Ensure customer concerns are resolved efficiently and professionally.

Data and Performance Analysis

Analyze customer satisfaction surveys, retention metrics, and service performance data.
Produce regular reports and recommendations for senior management.
Use customer insights to guide strategic business decisions.

Stakeholder Collaboration

Partner with department leaders to align customer experience objectives with broader business goals.
Present performance updates, improvement initiatives, and customer insights to executive leadership.
Act as the voice of the customer across the organization.

What We Are Looking For

Experience

Minimum of 7 years of experience in customer experience, customer success, retail operations, or service management.
At least 3 years in a senior leadership or management position.

Leadership Skills

Proven ability to lead high-performing teams and manage multiple priorities in a fast-paced environment.
Strong coaching, mentoring, and people-development capabilities.

Analytical Ability

Experience using customer satisfaction metrics, performance dashboards, and reporting tools to drive improvements.
Strong problem-solving and decision-making skills.

Communication

Excellent written and verbal communication skills.
Comfortable presenting to senior stakeholders and influencing cross-functional teams.

Mindset

Customer-focused, proactive, and results-oriented.
Passionate about delivering exceptional service while balancing operational efficiency and business objectives.

Pay: £3,800.00-£5,500.00 per month

Work Location: In person

Quick apply

Refine Your Search

senior business development manager jobs in liverpool, msy

Senior Customer Experience Manager

Senior Guest Experience Manager

Business Development Manager

Senior Marketing Manager

HR Business Partner

Partnership Director

Senior Customer Service Manager

Corporate Events Manager

Event Delivery Manager

Sr. Manager, HR Business Partner Operations & Quality

Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped

Business Development Manager - Create Studios

Director of Digital Media

Senior Client Development Manager

Senior Procurement Specialist

SSC Professional Qualifications Administrator

Project Manager

Audit Stream Learning and Development - Learning Compliance Lead

SPC Manager

Business Development Manager

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