Senior business manager Work, Jobs in Liverpool, Msy (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Senior Contracts Manager
Reed In Partnership —Liverpool
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Annual leave
9d
Senior Guest Experience Manager
Ett Villa Del Rosario Hospitality Group —Liverpool
- £3,800 - £5,800 a month
- Full-time
- Hospitality
- English
- Mentoring
Quick apply
Senior Contracts Manager
Nationwide Fencing Services Ltd —Liverpool
- £48,753.69 - £68,692.26 a year
- Full-time
- Civil engineering
- Travel
- Organisational skills
Quick apply
Senior Enterprise Manager (Biosciences)
University of Liverpool —Liverpool
- £47,389 - £59,966 a year
- Full-time
- Hybrid work
- University
- No degree
- Communication skills
Senior Knowledge Manager
Brabners —Liverpool
- Hybrid work
- Continuous improvement
- AI
- Annual leave
- Life insurance
9d
Senior Finance Manager
GXO Logistics —Warrington
- Up to £75,000 a year
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance programme
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
10d
General Manager
Club Mona —Liverpool
- £45,000 - £60,000 a year
- Full-time
- Hotel
- IT
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Client Services Manager
Brique Web Solutions Ltd —Liverpool
- £39,233 - £56,600 a year
- Full-time
- Management
- English
- In-person
Quick apply
1d
Senior Talent Acquisition Partner
Northbridge Talent Group —Liverpool
- £54,420.00 - £76,327.06 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Senior Paid Social Manager
Soar With Us —Liverpool
- £45,000 - £52,000 a year
- Full-time
- Remote
- Project management
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Quick apply
Senior Site Manager
Gallifordtry —Chester
- Full-time
- Employee assistance programme
- Employee discount
Commercial Manager
Government Commercial Function —Daresbury
- £74,340 - £81,774 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
Senior Account Manager
Mitie —Liverpool
- Full-time
- Sales
- Travel
10d
Senior Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Hospitality
- Driving
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
11d
Senior Programme Manager – Business Continuity & HSEQ
Tetra Tech —Warrington
- Full-time
- Hybrid work
- Computer literacy
- Contracts
- Business
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
10d
Senior Operations Manager
Transcare Solutions Limited —Liverpool
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
Quick apply
7d
Technology Delivery Manager
Home Office —Liverpool
- £53,850 - £56,850 a year
- Full-time
- Oracle
- ERP systems
- English
- Annual leave
8d

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senior business manager jobs near liverpool, msy

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

senior business manager jobs in liverpool, msy

Senior Customer Service Manager

Senior Contracts Manager

Senior Guest Experience Manager

Senior Contracts Manager

Senior Enterprise Manager (Biosciences)

Senior Knowledge Manager

Senior Finance Manager

Sr. Product Manager

General Manager

Client Services Manager

Senior Talent Acquisition Partner

Senior Paid Social Manager

Senior Site Manager

Commercial Manager

Senior Account Manager

Senior Account Manager

Senior Programme Manager – Business Continuity & HSEQ

Client Development Manager

Senior Operations Manager

Technology Delivery Manager

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