Senior network specialist Work, Jobs in Liverpool, Msy (with Salaries)

Comms Specialist Engineer (Desk-Based)
Flotek Group Limited —St. Asaph
- £28,000 - £32,000 a year
- 8 hour shift
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
14d
Senior Officer, Covert Monitoring Unit
National Crime Agency —Warrington
- £25.28 an hour
- Weekend availability
- Hybrid work
- Analysis skills
- Supervising experience
- Presentation skills
- Annual leave
4d
Personal Assistant & Recruitment Specialist
JK Pallets Ltd —Huyton
- From £32,000 a year
- Full-time
- Sales
- In-person
- School
Quick apply
2h
SSC Associate - KYC Quality Assurance
BDO —Liverpool
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Microsoft Outlook
Employee Relations Centre of Excellence Manager
Community Integrated Care —Widnes
- £41,200 - £46,350 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Payroll Senior
RSM UK —Liverpool
- Full-time
- Hybrid work
- Communication skills
SSC Professional Qualifications Administrator
BDO —Liverpool
- Full-time
- Microsoft Excel
- IT
Asset Information Specialist
KBR —Birchwood
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
Senior Software Engineer
PlayStation Global —Liverpool
- Hybrid work
- Computer Science
- Engineering
- Windows
Quick apply
10d
Senior/Principal Training Instructor
MBDA —Bolton
- £40,000 - £49,000 a year
- Overtime
- Hybrid work
- Engineering
- In-person
- Communication skills
- Free parking
- Relocation assistance
6d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Business Development Manager
Fix Facilities Management —Wirral
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
Quick apply
10d
Audit Assistant Manager - North West
BDO —Liverpool
- Full-time
- Supervising experience
12d
Court Associate - Cheshire
HM Courts & Tribunal Service —Chester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
14d
Infrastructure and Facilities Specialist Electrical Engineer
BAE Systems —Warton
- £56,766 a year
- Engineering
- Communication skills
Audit Manager - Not for Profit
BDO —Liverpool
- Full-time
- Supervising experience
Lead IT Security Analyst
Culina Group —Warrington
- Full-time
- Continuous improvement
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Risk Advisory Services - Assistant Manager
BDO —Liverpool
- Full-time
- Leadership
- Communication skills
4d
Team Leader - St Helens County Court
HM Courts & Tribunal Service —St Helens
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
2d
Infrastructure Engineer
FluidOne —Chorley
- £50,000 - £60,000 a year
- Full-time
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
13d

I want to receive the latest job alerts for senior network specialist in liverpool, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior network specialist jobs near liverpool, msy

Comms Specialist Engineer (Desk-Based)

Flotek Group Limited
St. Asaph

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
14 days ago

Benefits

Free parking
Store discount
Additional leave
Relocation assistance
Company events
Employee discount
On-site parking

Qualifications

Technical support
VoIP
CompTIA Network+
IT support
Communication skills
Help desk

Full job description

Job Title: Comms Specialist Engineer (Desk-Based)

Location: Office-based role, St Asaph, North Wales

Salary: £28,000 - £32,000 per annum (experience depending)

Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break)

Who are we

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our “Purple Army” and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a “Wow!”

The role

We are seeking a Comms Specialist Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field.

You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments.

Please Note: we are required to carry out a DBS check for every open vacancy.

Key Responsibilities

· Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice.

· Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle.

· Ownership & Escalation Control: Take full ownership of incidents, aiming for First Contact Resolution (FCR), and escalate to Comms Specialists or third-party carriers with clear diagnostics where required.

· Technical Troubleshooting: Diagnose and resolve issues across VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC/FTTP/SoGEA), and internal network connectivity.

· Supplier & Carrier Coordination: Liaise with external providers (e.g. broadband carriers, hosted voice platforms) to progress faults, raise tickets, and drive timely resolution.

· Event & Service Monitoring: Identify and respond to service outages, call quality issues, latency, and connectivity performance concerns, minimising impact to customers.

· Knowledge & Continual Improvement: Document known issues, workarounds, and fixes within the Knowledge Base to support faster resolution and continual service improvement (CSI).

· Service Communication: Provide clear, confident updates to customers and stakeholders, managing expectations during incidents and ensuring a positive service experience.

· Operational Tooling: Use ticketing systems, VoIP management portals, and monitoring tools to manage workload efficiently and maintain accurate service records.

· Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents.

· Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS).

What we’re looking for

· Experience in VoIP or communications support roles (1–2 years ideal).

· Good understanding of SIP, RTP, NAT, and VoIP fundamentals.

· Basic knowledge of routing, switching, VLANs, and firewall concepts.

· Strong problem-solving skills and ability to diagnose issues logically.

· Excellent communication skills with a customer-first mindset.

· Ability to work effectively in a fast-paced helpdesk environment.

· Desire to grow skills and progress toward more advanced comms engineering roles.

· Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.)

· Experience with DrayTek, Unifi, Aruba, or similar networking solutions.

· Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking).

Benefits

· Inclusive EMI Share Equity Scheme – own a slice of the ‘Purple Pie’.

· Birthday day off.

· Additional day off for personal life milestones.

· “Give Back Day” for supporting a charity of your choice.

· Perkbox discounts across shopping, gyms, restaurants and more.

· Regular social events and team-building opportunities.

· Career growth pathways into senior communications or network engineering.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Pay: £28,000.00-£32,000.00 per year

Benefits:

Additional leave
Company events
Employee discount
Free parking
On-site parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

senior network specialist jobs in liverpool, msy

Comms Specialist Engineer (Desk-Based)

Senior Officer, Covert Monitoring Unit

Personal Assistant & Recruitment Specialist

SSC Associate - KYC Quality Assurance

Employee Relations Centre of Excellence Manager

Payroll Senior

SSC Professional Qualifications Administrator

Asset Information Specialist

Senior Software Engineer

Senior/Principal Training Instructor

Partnership Director

Business Development Manager

Audit Assistant Manager - North West

Court Associate - Cheshire

Infrastructure and Facilities Specialist Electrical Engineer

Audit Manager - Not for Profit

Lead IT Security Analyst

Risk Advisory Services - Assistant Manager

Team Leader - St Helens County Court

Infrastructure Engineer

I want to receive the latest job alerts for senior network specialist in liverpool, msy

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected