Technical support agent Work, Jobs in Liverpool, Msy (with Salaries)

1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Leasehold and Tenancy Services Officer
The Riverside Group —Liverpool
- £35,370.88 - £38,923.44 a year
- Weekend availability
- Analysis skills
- Communication skills
7d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Liverpool
- £3,800 a month
- Full-time
- Sales
Quick apply
Scientist II - Physical Testing - 1 year contract
Convatec —Deeside
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
Clinical Support Nurse Specialist - Diabetes
Wirral University Teaching Hospital NHS Foundation Trust —Upton
- £39,959 - £48,117 a year
- Full-time
- Communication skills
5d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Liverpool
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Liverpool
- £3,800 - £6,000 a month
- Full-time
- In-person
- Referral programme
Quick apply
Logistics & Customs Specialist
Ingevity —Warrington
- Full-time
- Time management
Building Control Surveyor
Civic Recruitment Limited —Birkenhead
- Microsoft Office
- IT
- Construction
Quick apply
6d
Associate Director - Environmental, Health and Safety (EHS)
Vantive —Liverpool
- Remote
- Engineering
- English
- Master's degree
Energy & Utilities Engineer
Vantive —Liverpool
- Project management
- Mechanical knowledge
Senior Site Engineer & Site Engineer
AmcoGiffen —Tremeirchion
- £35,000 - £44,000 a year
- Weekend availability
- Civil engineering
- Engineering
- Life insurance
Quick apply
Scientist II - Microbiology - 1 year contract
Convatec —Deeside
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
Conveyancing Assistant
Mallory Pryce —Chorley
- Hybrid work
- Administrative experience
- Organisational skills
- IT
Quick apply
Electrician – QA Supervisor
Wrexham County Borough Council —Wrexham
- £38,220 - £40,777 a year
- Bilingual
- Maintenance
- English
- Annual leave
- Employee assistance programme
5d
Group IT AI Lead
USS —Liverpool
- Hybrid work
- Azure
- SharePoint
- AI
- Annual leave
Marketing Operations Manager
Marzipan Marketing —Liverpool
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- SQL
- APIs
- Free parking
- Work from home
Quick apply
Senior Commercial Property Surveyor
Grosvenor Group —Chester
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
GTM Engineer (RevOps / SalesOps)
Fuelius —Chester
- Full-time
- Hybrid work
- Sales
- APIs
- IT
Quick apply
AI Software Engineer
BGBx —Liverpool
- £65,000 - £75,000 a year
- Remote
- Azure
- Master's degree
- JavaScript
- Annual leave
- Life insurance
Quick apply

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1st line Service Desk Agent

Cybertill -
Prescot

Apply Now

Job details

Permanent | Full-time
£24,975.05 a year

Benefits

Free parking
Additional leave
Company pension
Sick pay
On-site parking

Qualifications

Customer service
Relationship management
IT
Communication skills

Full job description

About us

We are passionate about delivering the latest software and tech to our growing customer base across the UK and Australia. With our Insight Driven and Frictionless Commerce cloud-based applications serving an incredibly diverse range of Retailers, we have become one of the UK’s best innovators, winning numerous awards (including the IT Europa SaaS Awards & UK Cloud Awards) along the way.

With our 25 years of experience providing a one stop shop including software, hardware, payments, services and telecoms to over 10,000 retail locations we recognise the power of living and breathing our values by being passionate, agile, supportive and professional at every turn. Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team who have your back and drive you forward, every day.

The Role

Our customers and their consumers deserve the best experience. Cybertill operates a customer centric product and services model which needs people to go above and beyond when responding to our customer’s needs when using our product.

We are looking for an inspiring 1st Line Service Desk Agent to provide the best technical support to our retailers and join our team in Knowsley.

About The Role

Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them.
Strive to meet all SLA’s set with our customers and work under pressure and within strict timescales.
Always use our knowledge base for a first-time fix for our customers.
Ensure tickets being passed to second line have sufficient detail.
Think and operate pro-actively and highlight patterns to avoid reoccurring issues.
Doing investigative work with customer’s accounts to find the best solution for all parties.
Be keen enough to self-learn aspects of the company product and hardware.
Have eagerness learn new IT and customer service skills/techniques.
Utilising several in-house and external systems.

Who We're Looking For

Excellent customer service skills and customer empathy.
Strong ability to problem solve and fault find issues.
Great interpersonal and relationship management skills.
Possess outstanding communication skills, with the ability to build instant customer rapport.
Have confidence when being confronted with new systems (we use lots).
Work closely with other departments to drive continuous improvements.
Good general IT software and hardware skills to enable both hardware and software support.
Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00.

Other Skills We're Looking For

It isn’t just about what you know, it is just as important to us about how you do it.

You'll Be

Empathetic
Self-Aware
Results focused.
Team focused.
Service orientated.
Innovative & Passionate

Please Note: full training will be given in all technical areas of the role so if you have a great work ethic, are keen to learn and progress, then please apply for this fantastic role.

Your Qualifications

Any Customer Service or IT qualification would be beneficial.

Who You'll Work With

The job role reports to the Service Desk Manager. The role is very likely to require liaising with all internal departments within the business and so the ability to own issues and build internal relationships is vital.

Our Work Environment

Although our Head Office is in Knowsley, we care about how the job is done, not necessarily where it is done! We are happy to explore all flexible and remote working practices that suit us both, but we still enjoy seeing our customers face to face from time to time!

Job Types: Full-time, Permanent

Pay: £24,975.05 per year

Schedule:

8 hour shift
Day shift
Holidays
Overtime
Weekend availability

Experience:

IT: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location: Hybrid remote in Prescot L34 4AR

What You'll Get

Additional pay:
- Bonus scheme
Benefits:
- Additional leave
- Company pension
- Free parking
- On-site parking
- Sick pay

Apply Now

Refine Your Search

technical support agent jobs in liverpool, msy

1st line Service Desk Agent

Leasehold and Tenancy Services Officer

JUNIOR SALES ADVISOR

Scientist II - Physical Testing - 1 year contract

Clinical Support Nurse Specialist - Diabetes

JUNIOR SALES CONSULTANT

Junior Commercial Advisor

Logistics & Customs Specialist

Building Control Surveyor

Associate Director - Environmental, Health and Safety (EHS)

Energy & Utilities Engineer

Senior Site Engineer & Site Engineer

Scientist II - Microbiology - 1 year contract

Conveyancing Assistant

Electrician – QA Supervisor

Group IT AI Lead

Marketing Operations Manager

Senior Commercial Property Surveyor

GTM Engineer (RevOps / SalesOps)

AI Software Engineer

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