Customer insights analyst Work, Jobs in Liverpool (with Salaries)

Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
Sales Operations Analyst
Signature Business Development Services Ltd —Liverpool
- £34,188 - £36,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
2d
Business Analyst
Iceland —Deeside
- Full-time
- Azure
- SQL
- Analysis skills
- Free parking
- Employee discount
Senior CX Analyst
Reputation —Liverpool
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Contracts
- Free parking
- Annual leave
11d
Analyst
ALS —Hawarden
- £25,878 a year
- Full-time
- Laboratory experience
- Analysis skills
- IT
- Annual leave
- Employee discount
9d
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
International Distribution Analyst
Iceland —Deeside
- Full-time
- Microsoft Office
- Free parking
- Employee discount
Senior ePMO Analyst
The Very Group —Liverpool
- Full-time
- Hybrid work
- Employee discount
Quick apply
Senior Business Analyst
The Granite Group —Liverpool
- Full-time
- Hybrid work
- SQL
- Communication skills
- Flexible schedule
Quick apply
Marketing Operations & Analytics Manager
RedMark Digital Solutions Ltd —Liverpool
- £48,000 - £58,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Social media management
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Commercial Analyst
Evolve-Energy —Lytham St. Annes
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Laboratory Analyst-3
ALS —Hawarden
- £26,878 a year
- Full-time
- Laboratory experience
- Analysis skills
- IT
- Annual leave
- Employee discount
Senior Product Manager - Credit Cards (Engagement & Retention)
Lloyds Banking Group —Chester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Presentation skills
- Product management
- Banking
2d
Senior Credit Risk Analyst - Loss Forecasting
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Bachelor's degree
- Employee discount
Quick apply
Financial Planning Analyst - 12 month FTC
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
Quick apply
HR Systems and Process Analyst
Krones UK Ltd. —Bolton
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
10d
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Ecommerce Data Analyst
Matalan —Liverpool
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
- Employee discount
Quick apply
Operations Analyst
Chemist4U —Skelmersdale
- Full-time
- Hybrid work
- SQL
- Python
- Annual leave
- Employee discount

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Service Support Team Analyst

CGI -
Liverpool

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

ITIL Certification
Customer service
Analysis skills
Continuous improvement
IT support
Organisational skills
IT
Communication skills
Time management

Full job description

At CGI, we're committed to delivering exceptional IT services that keep our clients' critical operations running smoothly. As an IT Support Analyst, you'll play a vital role in providing responsive operational support, resolving technical issues and ensuring service excellence for our clients. Working onsite in Liverpool as part of a collaborative support team, you'll have the opportunity to take ownership of incidents and service requests, contribute to continuous service improvements and develop your career within an organisation that values innovation, collaboration and professional growth.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is an onsite position based in Liverpool and includes participation in a 24/7/365 rota.

Your future duties and responsibilities

In this role, you will provide operational support by managing service requests, incidents and lifecycle activities, ensuring they are resolved efficiently and in line with agreed service levels. You'll work independently on day-to-day support activities while collaborating with colleagues to deliver excellent customer service, contribute to minor upgrades and identify opportunities to improve operational processes.
You'll communicate directly with clients, vendors and third-party suppliers to resolve issues, perform basic administration across customer applications and contribute to a culture of knowledge sharing and continuous improvement. As part of a 24/7/365 support team, you'll play an important role in maintaining the availability and reliability of critical services.
Key responsibilities:

Resolve & Manage service requests and incidents in line with best practice and SLA targets.
Investigate & Escalate complex technical issues following established procedures.
Support & Administer customer applications and lifecycle management activities.
Communicate & Collaborate with clients, vendors and internal teams to ensure timely resolution of issues.
Review & Route incoming incidents to the appropriate support teams.
Identify & Improve opportunities to enhance operational processes and service delivery.
Contribute & Share knowledge, documentation and best practices across the team.
Participate & Support the 24/7/365 operational support rota.

Required qualifications to be successful in this role

We're looking for a motivated and customer-focused IT professional with excellent communication skills and a proactive approach to problem solving. You'll be comfortable working independently as well as part of a collaborative team, with a strong commitment to delivering high-quality support in a fast-paced operational environment.
Essential qualifications:

Strong problem-solving and analytical skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively within a team.
Self-motivated with strong organisational and time management skills.
Commitment to delivering excellent customer service.
Willingness and ability to participate in a 24/7/365 support rota.

Desirable qualifications:

Previous experience in a customer-facing IT Service Desk or IT Support role.
Understanding of working to Service Level Agreements (SLAs).
ITIL Foundation certification or ITIL awareness.
Experience working with incident and service request management tools.

#LI-RW1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

customer insights analyst jobs in liverpool

Service Support Team Analyst

Service Desk Analyst

Sales Operations Analyst

Business Analyst

Senior CX Analyst

Analyst

IT Client Support Specialist

International Distribution Analyst

Senior ePMO Analyst

Senior Business Analyst

Marketing Operations & Analytics Manager

Commercial Analyst

Laboratory Analyst-3

Senior Product Manager - Credit Cards (Engagement & Retention)

Senior Credit Risk Analyst - Loss Forecasting

Financial Planning Analyst - 12 month FTC

HR Systems and Process Analyst

Head of CRM & Loyalty

Ecommerce Data Analyst

Operations Analyst

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