First response Work, Jobs in Liverpool (with Salaries)

FRU Case Initiator
DWF —Liverpool
- Full-time
- Administrative experience
- Data entry
- Organisational skills
7d
Station Duty Manager
Merseyrail —Liverpool
- £44,858 a year
- Full-time
- Customer service
- Travel
- Conflict management
- Employee discount
Quick apply
Operational Support Officer
HM Courts and Tribunals Service —Liverpool
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
12d
First Response Restoration Technician
Trinity Claims —Warrington
- From £25,500 a year
- Communication skills
- Annual leave
- Life insurance
Quick apply
Switchboard operative
Alder Hey Children's NHS Foundation Trust —Liverpool
- £25,272 a year
- Part-time
- Mentoring
8d
Caseworker - Liverpool
Legal Aid Agency —Liverpool
- £25,582 a year
- Part-time
- No experience needed
- Presentation skills
- Time management
- Annual leave
12d
Casual Receptionist - Everton in the Community
Everton Football Club —Liverpool
- Weekend availability
- Front desk
Quick apply
4d
Trainee Analyst
Element Materials Technology —Deeside
- Laboratory experience
- Quality control
Night Auditor
Hilton —Liverpool
- £13.49 an hour
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
1d
Alarm Receiving Centre (ARC) Operator
Samson Security & Facilities —Liverpool
- £12.82 - £13.74 an hour
- Weekend availability
- Customer service
- Computer literacy
- Microsoft Office
- Employee discount
Quick apply
6d
Laboratory Technician
Element Materials Technology —Deeside
- Laboratory experience
- No experience needed
Trainee Analyst / Analyst
Element Materials Technology —Deeside
Commercial Assistants
Home Office —Liverpool
- £41,750 - £48,250 a year
- Full-time
- Presentation skills
- Travel
- Communication skills
- Annual leave
Learning Support Mentor of the Visually Impaired (Part Time 28 hours per week)
Liverpool City Council —Liverpool
- £31,022 - £35,412 a year
- Part-time
- School
- Employee assistance programme
13d
Change Delivery Officer
HALTON BOROUGH COUNCIL —Farnworth
- £42,839 - £46,142 a year
- Free parking
- Employee assistance programme
Aigburth Park Campus Warden (Live-in)
Liverpool Hope University —Liverpool
- Weekend availability
- University
- Annual leave
1d
Firefighter
Babcock International —Liverpool
- £39,705.40 a year
- Full-time
- Communication skills
- Annual leave
4d
Urgent Care Assistant (FREC4)
Halo Medical Group —Chester
- From £14 an hour
- 12 hour shift
- Patient monitoring
- Driving
- Patient care
Quick apply
Trainee Field Service Manager
Stannah —Liverpool
- Full-time
- Hybrid work
- Management
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Manager
Fibre Nova Ltd —Liverpool
- £30,000 - £38,000 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
Quick apply

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FRU Case Initiator

DWF -
Liverpool

Apply Now

Job details

Full-time
7 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Administrative support experience
Case note recording
Filing
Case record updates
Administrative experience
Data entry
Organisational skills
Communication skills

Full job description

Why join us?:

DWF are looking for a Case Initiator to join our First Response Unit team, known as FRU.

As a Case Initiator in the First Response Unit team, you will be responsible for handling incoming and outgoing telephone enquiries, processing case information and ensuring records are accurate and up to date. You will support both live and closed cases, making sure documentation is captured correctly and queries are followed up appropriately.

You will also provide wider administrative support, including processing documentation, maintaining filing, preparing mail and creating new case records. This role would suit someone who is organised, confident communicating by phone and comfortable working in a fast-paced environment with clear individual and team targets.

This is a great opportunity to build your administrative, communication and case handling skills in a busy, supportive team where accuracy, reliability and excellent service matter.

The role offers a hybrid working pattern, with attendance in our Liverpool office required 1 day per week.

Responsibilities:

Manage incoming and outgoing telephone enquiries relating to both live and closed cases.
Handle live calls professionally and accurately process relevant case documentation.
Record, document and follow up incoming queries appropriately.
Input incoming documentation accurately into the case management system.
Maintain organised and up-to-date physical and electronic case records.
Prepare and distribute internal and external mail.
Open new physical files and create corresponding records in the case management system.
Complete general administrative tasks to support the effective running of the team.
Work towards individual and team targets while maintaining a high standard of accuracy and service
administrative tasks as needed, contributing to the overall efficiency and smooth operation of the office.

What will help you succeed in this role? :

Essential

Confident communication skills, including experience handling telephone enquiries.
Strong attention to detail and the ability to enter information accurately.
Good organisational skills, with the ability to maintain records and manage documentation effectively.
Ability to work in a busy environment and manage competing priorities.
A reliable and proactive approach to administrative tasks.
Comfortable working towards team and individual targets

Desirable

Experience in an administrative, customer service, call handling or case processing role.
Experience using a case management system or similar record management tool.
Experience handling documentation for live or closed cases.
Previous experience working in a legal, insurance, claims, fraud, investigations or professional services environment.

What we offer?:

We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About us:

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

#LI-Hybrid

Apply Now

Refine Your Search

first response jobs in liverpool

FRU Case Initiator

Station Duty Manager

Operational Support Officer

First Response Restoration Technician

Switchboard operative

Caseworker - Liverpool

Casual Receptionist - Everton in the Community

Trainee Analyst

Night Auditor

Alarm Receiving Centre (ARC) Operator

Laboratory Technician

Trainee Analyst / Analyst

Commercial Assistants

Learning Support Mentor of the Visually Impaired (Part Time 28 hours per week)

Change Delivery Officer

Aigburth Park Campus Warden (Live-in)

Firefighter

Urgent Care Assistant (FREC4)

Trainee Field Service Manager

Customer Service Manager

I want to receive the latest job alerts for first response in liverpool

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