Torus housing jobs Work, Jobs in Liverpool (with Salaries)

Neighbourhood Officer - Liverpool
Torus —Liverpool
- £34,064 a year
- Full-time
- Travel
- Communication skills
11d
Sheltered Scheme Manager (Part-time)
Torus —Liverpool
- £28,859 a year
- Part-time
- Travel
- Work from home
6d
People Advisor - 12 Month Contract
Torus Group —Liverpool
- £36,651 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
6d
Tenancy Officer
Torus —Warrington
- £31,261 a year
- Full-time
- Customer service
- Organisational skills
- IT
5d
Financial Support Officer - 12 Month Contract
Torus —Warrington
- £34,064 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
5d
Land and Partnerships Manager
Torus Group —Warrington
- £61,112 a year
- Full-time
- Leadership
- Negotiation
Income Officer - 12 Month Contract
Torus Group —St Helens
- £34,064 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Negotiation
6d

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Neighbourhood Officer - Liverpool

Torus
Liverpool

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Job details

Full-time
£34,064 a year
11 days ago

Qualifications

Driving Licence
Communication skills

Full job description

Do you have strong communication skills, a proactive approach to problem-solving, and a passion for delivering excellent housing services? We’re looking for a Neighbourhood Housing Officer to join our team in Liverpool and play a key role in managing tenancies and supporting our communities to thrive. At Torus, people are at the heart of everything we do. We’re committed to improving our services and making a positive difference in our neighbourhoods, which is why we’re introducing a new Neighbourhood Pilot that will help shape how we deliver services in the future. The pilot focuses on a more visible and hands-on approach to housing services. It’s about working more closely with tenants, better understanding neighbourhood issues, and listening to residents to help shape how our service develops. This is meaningful work, and while it can be demanding at times, you won’t be doing it alone. You’ll be part of a supportive team, working alongside colleagues and local partners to build stronger, more connected neighbourhoods.

What you’ll be doing:

Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services.
Provide advice and support to tenants and residents on all aspects of tenancy management, ensuring a high-quality, customer-focused service.
Carry out a range of visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions.
Manage a caseload of tenancy-related issues, including anti-social behaviour, tenancy breaches and sustainment cases.
Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns.
Work proactively to support tenancy sustainment, carrying out needs assessments and signposting to appropriate support services.
Use data and insight to identify risks within your patch and prioritise resources effectively.
Prepare and serve notices where tenancy conditions have been breached.
Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment teams to deliver joined-up services.
Build strong relationships with external partners, agencies and stakeholders, representing the organisation at meetings where required.
Promote tenant engagement and support resident involvement in local decision-making and neighbourhood improvements.
Carry out estate inspections, identifying opportunities to improve neighbourhoods and ensure they are clean, safe and well managed.
Maintain accurate records and case management systems, ensuring compliance with legal, regulatory and audit requirements.
Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements.

What we’re looking for:

Experience working in housing management or delivering services to customers in a similar environment.
Knowledge of housing legislation and tenancy management practices.
Experience managing caseloads, including anti-social behaviour and tenancy-related issues.
Strong communication and interpersonal skills, with the ability to build relationships and influence outcomes.
Ability to manage a varied workload, prioritising effectively and working independently.
Experience maintaining accurate records and producing reports.
Confidence in using data to monitor performance and inform decision-making.
A proactive and resilient approach, with the ability to manage challenging situations professionally.
A commitment to health and safety, safeguarding, equality, and excellent customer service.
GCSEs (or equivalent) in English and Maths.
CIH Level 3 (or willingness to work towards) is desirable.
Full UK driving licence and willingness to travel as required.

Interview Process:

Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, knowledge, and skills required for the role. Interviews will take place at our Liverpool City Centre Office, week commencing 29th June 2026.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

Right to work verification
Qualification certificate check (where applicable)
Two completed references
Occupational Health questionnaire – Fit for Work
DBS check (if required for the role)
Completion of all new starter documentation including signed terms and conditions

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

Apply Now

Refine Your Search

torus housing jobs jobs in liverpool

Neighbourhood Officer - Liverpool

Sheltered Scheme Manager (Part-time)

People Advisor - 12 Month Contract

Tenancy Officer

Financial Support Officer - 12 Month Contract

Land and Partnerships Manager

Income Officer - 12 Month Contract

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