Senior customer service representative Work, Jobs in Llandaff, Crf (with Salaries)

Senior Research Officer; Justice Policy
Welsh Parliament —Cardiff
- £49,026 - £58,756 a year
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
7d
Strategic Growth Manager - Wales
Department for Business and Trade —Cardiff
- £42,391 - £46,465 a year
- Part-time
- Presentation skills
- Communication skills
Operational Support Officer
HM Courts & Tribunal Service —Cardiff
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
13d
Senior Executive, Customer Success
AirAsia —Newport
- Full-time
- Customer service
- Bachelor's degree
Human Resources Business Partner
Network Rail —Cardiff
- £43,588 - £51,719 a year
- Full-time
- Hybrid work
- Management
- Project management
- Human resources
- Employee discount
6d
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Site Agent/Senior Site Agent
AmcoGiffen —Pontyclun
- £55,000 - £68,000 a year
- Full-time
- Civil engineering
- Engineering
- Maintenance
- Annual leave
- Life insurance
Quick apply
3d
Quantity Surveyor/Senior Quantity Surveyor
AmcoGiffen —Pontyclun
- £40,000 - £70,000 a year
- Full-time
- No degree
- Mentoring
- Contracts
- Annual leave
Quick apply
11d
School Support Officer Level 3 - Alway Primary School
Newport City Council —Newport
- £20,000 - £31,022 a year
- Part-time
- Microsoft Office
- School
7d
Technical Sales
GAP Group —Avonmouth
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Executive, Sales
AirAsia —Newport
- Full-time
Senior Security Engineer
Bridewell —Cardiff
- Full-time
- Hybrid work
- Azure
- DevOps
- Travel
Quick apply
Principal System Design Engineer
General Dynamics Mission Systems - United Kingdom —Blackwood
- £59,200 - £80,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Chef - Must be flexible
BaxterStorey UK —Cwmbran
- £15 - £18 an hour
- Part-time
- Hospitality
- Cooking
- Restaurant
- Paid training
- Annual leave
Quick apply
6d

Related jobs to explore

Based on your search for senior customer service representative

Customer Service Advisor
Eakin Healthcare —Cardiff
Maximise the number of existing customers who continue to use our service by identifying customers who do not place regular orders, making proactive contact to…
£26,719.50 a year
Quick apply
10d
Customer Service
Nebula Promotions —Cardiff
The position involves engaging with customers via phone and digital channels, promoting products through upselling, and maintaining accurate records of…
Quick apply

I want to receive the latest job alerts for senior customer service representative in llandaff, crf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Research Officer; Justice Policy

Welsh Parliament
Cardiff

Apply Now

Job details

Permanent | Full-time
£49,026 - £58,756 a year
7 days ago

Benefits

Company pension

Qualifications

Data analysis skills
Analysis skills
Presentation skills
Data visualisation
Communication skills
Welsh

Full job description

Details

Reference number

471411

Salary

£49,026 - £58,756

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

WP - Research Service

Type of role

Policy

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Cardiff

About the job

Job summary

We are recruiting a Senior Research Officer to support the scrutiny of justice policy within Senedd Research.

You will provide independent, impartial parliamentary research to all Members of the Senedd in their scrutiny, legislative and representative work. This roles involves researching complex policy and legislative issues, evaluating evidence and communicating findings clearly and accessibility to support informed debate and decision-making.

The role requires an understanding of the Welsh political and legislative landscape and the ability to assess how policy, legislative and constitutional developments may affect Wales. You will work closely with colleagues across Senedd Research, recognising that many policy issues cut across traditional subject boundaries and require interdisciplinary analysis.

Senedd Research has a strong culture of collaboration and mutual support. You will contribute to the services one-team approach, supporting colleagues during periods of high demand and participating in cross-service groups, editorial activities and wider service improvement initiatives. As organisational priorities evolve, you may be expected to develop expertise in new areas of work or move between teams.

The role provides opportunities for external engagement and collaborative working with other legislatures, institutions and stakeholders both in the UK and internationally.

Job description

The role of Senior Research Officer is varied, intellectually demanding and highly rewarding. You will work at the heart of Welsh democracy, supporting Members of the Senedd and committees by providing timely, high-quality, impartial research and analysis on issues of public importance.

The work frequently involves complex and high-profile policy and legislative issues. Members rely on clear, impartial and accessible advice to support effective scrutiny and decision-making.

You will support committee work across a range of policy areas within the justice field, often dealing with issues that cut across traditional policy boundaries and require and understanding of the Welsh, UK and wider policy landscape.

You will be expected to analyse evidence, identify key issues and communicate complex information clearly to a variety of audiences.

The role offer opportunities to development expertise across a broad range of public policy issues and to contribute to research on emerging and strategically important topics.

You will need to be comfortable working in a fast-moving environment, responding flexibly to changing priorities and rapidly acquiring knowledge in unfamiliar subject areas.

You will have opportunities for external engagement with stakeholders from across the public, private and third sectors, including academics, professional bodies, think tanks and counterparts in other legislatures. You will also develop and apply digital research skills including data analysis, visualisation and the production of accessible digital content.

Key tasks:

Taking individual responsibility for providing timely, high-quality, impartial research advice and analysis on complex public policy issues, supporting effective scrutiny by Members of the Senedd.
Supporting Senedd committees, through the provision of evidence-based analysis and briefing across a range of policy areas, including matters relating to justice and areas where reserved and devolved responsibilities interact.
Analysing and advising on UK level legislation and policy developments and their implications for Wales.
Providing clear, professional and responsive research support to committee Chairs and Members on issues of public policy, legislation and scrutiny.
Building strong working relationships with Members, of the Senedd, their staff, academics, practitioners and stakeholders to support high-quality evidence gathering and analysis.
Producing proactive content, including briefings, blog articles, data visualisation and research papers on justice issues to support open and well informed public debate.
Contributing to Senedd Researchs one team ethos and supporting wider service development.

Similar to all posts in Senedd Research, you are likely to have to cover subject areas outside your immediate field of expertise in response to the information priorities of our customers and to work flexibly as necessary.

Person specification

This section states which skills and experience are deemed to be essential for this role, and also which are considered desirable. You should refer to these in your application form.

Please note, in the event that we receive a high number of applications, the panel will sift against the lead job specific criteria (typically Job specific criteria 1 and 2).

Only those who meet the job specific criteria at this stage will proceed to a full assessment of their application. If a candidate does not meet the minimum requirements during the initial sift, the remainder of their application will not be reviewed.

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

Job Specific criteria:

Communication skills: You will communicate complex issues clearly, impartially and accessibly for political and public audiences, both in writing and in person.
Research and analytical skills: You will have excellent research and analytical skills, with the ability to work at pace and manage competing priorities. You will be able to critically evaluate legislation, policy, statistical data, evaluations and academic literature, synthesising evidence from a wide range of sources to produce robust and impartial analysis.
Sound judgment You will demonstrate sound judgement when advising on politically sensitive or contentious issues , including those involving UKWelsh government interfaces, intergovernmental disputes, or reserved/ devolved overlap.
Independence and initiative: You will have experience of researching and analysing complex public-policy issues in a fast moving environment, demonstrating the ability to work independently, take initiative, rapidly acquire new knowledge and deliver high-quality outputs to demanding deadlines.

Desirable criteria:

The following qualities are not essential for this particular post but have been deemed as desirable. These will only be taken into account in the event of two (or more) candidates acquiring the same score at either application or interview stage.

An understanding of justice policy issues and the constitutional context of justice in Wales would be advantageous.
Digital skills: Experience with justice-related datasets, social media content development, digital storytelling, or data visualisation.

Welsh language criteria:

The language skills for this post have been assessed Courtesy Level Welsh.

Candidates should have the ability to:

pronounce Welsh names, answer the phone and respond to simple greetings;
understand very simple phrases and greetings;
read very short and simple phrases, or able to interpret content using the technology available; and
write very simple phrases and greetings

If the successful candidate does not possess these skills, they will be expected to commit to learn them during an agreed period. For further information on the Welsh language levels, please visit our website.

Benefits

Alongside your salary of £49,026, Welsh Parliament contributes £14,202 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

Candidates are required to complete an application form through our recruitment portal addressing the job specific and desirable criteria.

Your application must be submitted before midnight on the closing date.

You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you dont miss any future correspondence.

Interviews will then be held in-person only in Tŷ Hywel, Cardiff Bay.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Sarah Hatherley
Email : [email protected]
Telephone : 03002006318

Recruitment team

Email : [email protected]

Further information

https://senedd.wales/commission/work-for-the-senedd-commission/

Apply Now

Refine Your Search

senior customer service representative jobs in llandaff, crf

Related jobs to explore

I want to receive the latest job alerts for senior customer service representative in llandaff, crf

Explore jobs in more locations

Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Job Specific criteria:

Desirable criteria:

Welsh language criteria:

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information