ARAG UK currently have an excellent opportunity for a Claims Training Coach in our Bristol office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you! We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week.
As a Claims Training Coach, you’ll play a key part in developing new and existing claims handlers through an academy-style training programme. You’ll demonstrate strong facilitation, coaching and feedback to build confident, capable, customer-focused claims professionals.
In addition, you’ll support learners throughout their end-to-end journey, ensuring they gain the knowledge, practical experience and behavioural skills needed to handle claims effectively and deliver excellent customer outcomes.
This is a permanent, full-time opportunity which can be based contractually from either our Bristol or Bedwas office, with frequent travel between the two sites.
Key responsibilities will include:
Deliver structured training modules covering claims handling, systems, processes, customer communication and regulatory compliance.
