Operations Administrator
About Trident
Trident is a growing Mechanical and Electrical contractor delivering commercial M&E projects across the UK. Whilst still a relatively small business in terms of headcount, the company is experiencing significant growth and is looking for an organised and proactive Operations Administrator to help build the foundations for the next stage of its development.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment, taking ownership of their workload and helping create systems and processes that support business growth.
Role Overview
We are seeking a highly organised, self-motivated and commercially minded Operations Administrator to support the day-to-day running of the business.
This is not a traditional administration role. We are looking for someone who can work independently, identify opportunities for improvement and take ownership of operational processes across the business.
The successful candidate will support operational delivery, compliance, finance administration, project coordination and office management activities whilst helping to implement scalable systems and processes.
Experience within Mechanical & Electrical, Construction, Engineering or Facilities Management environments would be highly advantageous.
Key Responsibilities: Operations & Project Support
- Act as the first point of contact for inbound telephone calls and general enquiries.
- Manage shared email inboxes and ensure enquiries are responded to promptly.
- Support the planning, scheduling and coordination of M&E projects.
- Maintain accurate project records, customer information and documentation.
- Coordinate engineer and subcontractor schedules.
- Assist with mobilisation of new projects and contract administration.
- Monitor project documentation and ensure records remain accurate and compliant.
- Assist with procurement activities and monitor material deliveries.
- Liaise with suppliers, subcontractors and clients regarding operational requirements.
- Support implementation and administration of systems including BigChange and other operational software platforms.
Compliance & Documentation
- Maintain company compliance records and certification registers.
- Monitor licence renewals, insurance renewals and accreditation requirements.
- Manage document control across projects.
- Support onboarding processes for employees and subcontractors.
- Maintain training and competency records.
- Assist with quality, health and safety and operational compliance administration.
Finance Administration
- Raise purchase orders and process invoices.
- Monitor outstanding customer invoices and support credit control activities.
- Liaise with external accountants and finance providers.
- Support payroll administration.
- Reconcile supplier statements and resolve invoice queries.
- Maintain accurate financial records and management information.
- Assist with budgeting and cost tracking where required.
Office & Business Support
- Manage travel, accommodation and meeting arrangements.
- Support diary management for Directors and operational staff.
- Assist with fleet administration, servicing schedules and vehicle records.
- Maintain equipment and asset registers.
- Identify and implement improvements to administrative processes.
- Provide general support to the Directors and wider operational team.
Essential Skills & Experience
- Previous administration, operations, project coordination or office management experience.
- Excellent organisational and time management skills.
- Strong attention to detail.
- Ability to work independently with minimal supervision.
- Strong written and verbal communication skills.
- Confident using Microsoft Office, particularly Excel.
- Ability to manage multiple priorities and deadlines.
- Proactive problem-solving approach.
- Professional and customer-focused manner.
Desirable Skills & Experience
- Experience within Mechanical & Electrical, Construction, Engineering or Facilities Management sectors.
- Experience using BigChange or similar job management software.
- Experience with CRM and project management systems.
- Finance, bookkeeping, payroll or accounts administration experience.
- Experience supporting subcontractor management and project delivery.
- Knowledge of commercial contracting environments.
What We Offer
- Competitive salary.
- Flexible working arrangements.
- Opportunity to join a growing business at an exciting stage of development.
- Genuine opportunity to shape processes and systems.
- Supportive and entrepreneurial working environment.
- Long-term career development opportunities.
This role would suit someone who enjoys creating order from complexity, can work independently and wants to play a key role in helping a growing M&E business scale successfully.
Pay: £24,785.00-£28,000.00 per year
Work Location: In person
