About the vacancy
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Vacancy ID:
3476
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Organisation:
Carmarthenshire County Council
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Number of vacancies:
1
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Contract type:
Temporary/Secondment - Full Time
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Contract end date:
31 July 2028
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Location:
Carmarthen
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Grade:
Grade D
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Salary:
£25,949 (Including Real Living Wage Supplement) - £26,403
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If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly
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Hourly Rate :
£13.45 (Including Real Living Wage Supplement) - £13.69
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Contract Hours
37
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Come and join our team
Actif Sport & Leisure has a broad portfolio of facilities and community services attracting over a million attendances per year from Actif members.
Behind this operation, Actif’s Business & Membership Support Team provide the administrative and financial systems which enables us to deliver a first-class customer experience.
We are seeking a Customer Service Officer with experience in database management with an emphasis on financial control with a view to automating processes over the next few years. The successful applicant will be required to maintain Actif’s database and systems with a view to maximising its capabilities whilst modernising our working practices. They will be adding value to a successful team by bringing skills set which will complement our existing customer focus team.
If you are the conscientious team player with the ‘attention to detail’ we are looking for, we welcome your application.
Conversational Welsh is required, reasonable support will be provided on appointment to reach this level.
For an informal discussion please contact Christine March -
[email protected]
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Job Description:
102312 - Cymraeg terfynol Customer Services officer 2026.pdf – 263KB Opens in a new window
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Welsh language level - verbal
Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level
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Closing Date:
02/08/2026, 23:55
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The Rewards
We’re proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers.
Competitive salary
Automatic enrolment into the Local Government Pension Scheme
Generous annual leave entitlement with the option of purchasing addition annual leave
Access to staff health and wellbeing support
Personal development and career progression
Staff discount schemes and other benefits e.g., cycle-to-work scheme
Flexible working and family friendly policies
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Anonymous Recruitment
We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.
We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.
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Additional Information
We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.
Right to work eligibility: Every employer in the UK must carry out a Right to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality.
All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom. This is to confirm whether you are eligible to apply for the vacancy and to work for the Council or its partner organisations.
Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance: Skilled Worker visa: Overview - GOV.UK. Please note: If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn, or any offer of employment may be retracted.
How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email:
[email protected] or contact 01267 234567 and ask for ‘Recruitment’ to discuss alternative arrangements to support you in the process.
Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.
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