Delivery specialist Work, Jobs in Llansamlet, Swa (with Salaries)

Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Trainer
M&D Care —Carmarthen
- £30,900 - £36,050 a year
- Full-time
- Travel
- Referral programme
Quick apply
2d
Service Delivery Specialist
DigiTickets —Swansea
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Driving
Quick apply
Customer Assistant
Lidl —Neath
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
19h
Transport Co-ordinator
The Game Collection —Swansea
- £29,000 - £31,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Veteran & Armed Forces Community Connector
Bulldogs Boxing & Community Activites —Port Talbot
- From £14 an hour
- Part-time
- Military
- Microsoft Office
- First Aid Certification
- Free parking
- Gym membership
Quick apply
4d
Services Specialist - On Site Services
GE Vernova —Swansea
- Weekend availability
- Maintenance
- Programmable logic controllers
- Travel
Veteran & Armed Forces Project Co-ordinator
Bulldogs Boxing & Community Activites —Port Talbot
- From £28,000 a year
- Weekend availability
- Military
- Microsoft Office
- Supervising experience
- Free parking
- Gym membership
Quick apply
4d
Industrial Cleaner
Runtech Ltd —Port Talbot
- £12.71 an hour
- Overtime
- Power tools
- Construction
- In-person
Quick apply
1d
Business Sales Executive
STEPHOMA LUXURY HAIR LTD —Swansea
- £34,000 - £38,640 a year
- Full-time
- CRM software
- Sales
- Marketing
- Free parking
Quick apply
10d
Counter Fraud Technical Lead
IQUW Group —Swansea
- Full-time
- Hybrid work
- Management
Tesco Colleague - Newton Rd Express
Tesco UK —Swansea
- £13.28 - £14.55 an hour
- Full-time
1h
Facilities Technician
CBRE —Swansea
- Full-time
- Communication skills
- Employee discount
Literacy Intervention Specialist - Ysgol Dyffryn Aman
Carmarthenshire County Council —Ammanford
- £15.42 - £17.57 an hour
- Temporary
- School
- Teaching
- Annual leave
- Employee discount
3d
HGV Class 2 Driver
GAP Group —Neath
- Full-time
- Customer service
- Driving
Project Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Free parking
- Annual leave
Policy Advisor
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Counter Fraud Technical Lead
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Management
People & Culture Administrator - Temporary contract
TSC Subsea —Swansea
- Temporary
- English
- Human resources
- Flexitime
Quick apply
9d
Lecturer in Construction Management & Civil Engineering
University of Wales Trinity Saint David —Swansea
- £41,064 - £47,389 a year
- Full-time
- Project management
- University
- Annual leave
1d

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Recoveries Specialist

Flint Bishop -
Swansea

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Flexible schedule

Qualifications

Customer service
Computer literacy
Communication skills
Time management

Full job description

Description

Are you ready to make a positive impact on people's lives?

At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

The Recoveries Specialist handles high volumes of outbound and inbound calls, to resolve challenging customer queries and overdue monies owed to our clients.

You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.

The roles are onsite working 5 days per week at our Swansea offices.

Reporting to the Head of Recoveries.

Hours of Work Mon-Fri 37.5 hours per week (flexibility may be needed depending on client workloads).

Key Responsibilities

Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact.
Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound
Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
Identify and understand customer needs to provide a consistently high-quality service.
Investigate, resolve, and process customer enquiries to deliver customer value at first point of contact
Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer; work with specialist litigation teams to ensure they are handled and resolved in a timely manner
Negotiating repayment plans when necessary
Understand and adhere to the company and department standards, policies.
Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
Operate customer related information systems to the required standard to maintain accurate and secure records.
A genuine passion for delivering Service Excellence, understanding what makes a great customer journey & tailoring your style appropriately
Experience in a customer facing role and target driven environment as well as excellent organisational and time-management skills
Demonstrate experience in identifying opportunities for improvement Computer literate to operate customer related information systems

Skills, Knowledge and Expertise

What You'll Need:

Strong communication and interpersonal skills
Empathy and understanding
Resilience and adaptability
A passion for helping others
Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What We Offer:

Competitive Salary:

Competitive salary increasing 12 months service, plus a performance-related bonus.

Comprehensive Benefits:

Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.

Career Growth:

We're committed to your professional development. Advance your career through opportunities for promotion and training.
We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the Recoveries Specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Positive Work Environment:

Be part of a supportive team that values collaboration and teamwork.

Work-Life Balance:

Benefit from flexible working hours and a flexible, generous holiday allowance.

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

delivery specialist jobs in llansamlet, swa

Recoveries Specialist

Trainer

Service Delivery Specialist

Customer Assistant

Transport Co-ordinator

Veteran & Armed Forces Community Connector

Services Specialist - On Site Services

Veteran & Armed Forces Project Co-ordinator

Industrial Cleaner

Business Sales Executive

Counter Fraud Technical Lead

Tesco Colleague - Newton Rd Express

Facilities Technician

Literacy Intervention Specialist - Ysgol Dyffryn Aman

HGV Class 2 Driver

Project Manager

Policy Advisor

Counter Fraud Technical Lead

People & Culture Administrator - Temporary contract

Lecturer in Construction Management & Civil Engineering

I want to receive the latest job alerts for delivery specialist in llansamlet, swa

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