support advisor Work, Jobs in llansamlet, swa (with Salaries)

Aftersales Advisor
Tredz Bikes —Llansamlet
- £27,716 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
3d
Seller Support Advisor, Veeqo
Project Kite - UK Parent —Swansea
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
Service Host
WG Davies Ltd (MAN Truck Bus Uk) —Landore
- £13.46 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
3d
Customer Sales Advisor
Halfords —Swansea
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Retail Sales Advisor
Poltronesofà —Llanelli
- £22,628 - £26,508 a year
- Full-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Vehicle Bodyshop Customer Advisor
Sinclair Group —Swansea
- £27,500 - £33,500 a year
- 8 hour shift
- Customer service
- IT
- Free parking
- Annual leave
5d
Occupational Health Advisor
Optima Health —Swansea
- Up to £45,000 a year
- Full-time
- Remote
- Travel
- Paid training
- Annual leave
Customer Service Advisor (Part-time)
TOAST —Swansea
- £13.84 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Insurance Advisor
SJL Insurance Services —Swansea
- Full-time
Retail Apprentice Travel Advisor
TUI Group —Neath
- From £8.50 an hour
- Part-time
- Customer service
- Employee discount
5d
Retail Apprentice Travel Advisor
TUI —Neath
- From £8.50 an hour
- Part-time
- Customer service
- Employee discount
4d
Client Relations Advisor
Redkite Solicitors —Carmarthen
- Full-time
- Travel
- Annual leave
- Gym membership
4d
Sales Advisor
EE —Merthyr Tydfil
- £26,116 - £26,738 a year
- Communication skills
Crime Reduction Tactical Advisor
South Wales Police —Merthyr Tydfil
- £33,603 - £39,276 a year
- Full-time
- Travel
- Communication skills
- Annual leave
5d
Customer Advisor - TradePoint
B&Q —Merthyr Tydfil
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
6d
Dispenser
Boots —Carmarthen
- £13.92 - £16.64 an hour
- Weekend availability
- Travel
- IT
- Employee assistance programme
- Employee discount
Optical Assistant
Specsavers —Ammanford
- £12.91 an hour
- Part-time
- Customer service
- Employee discount
5d
General Sales Assistant (Perm)
Matalan —Carmarthen
- Part-time
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Carmarthen
- Part-time
- Microsoft Word
1d
Tesco Travel Money Advisor
Travelex —Carmarthenshire
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
3d

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Aftersales Advisor

Tredz Bikes -
Llansamlet

Quick apply

Job details

Permanent | Full-time
£27,716 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Sales support
Customer service
Complaint handling
Cycling
Organisational skills
Financial services
Communication skills
Banking
Office experience

Full job description

About Us

Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run Contact, Support and Distribution Centres, plus specialist bike stores in Swansea and Cardiff.

It’s an exciting time to join us, we’ve ambitious plans to expand and innovate. We’re passionate about outstanding customer experiences and creating a workplace where people thrive. We’re curious by nature and enjoy learning from ideas, insights, and the way customers think and behave.

The role

Monday - Friday (9-5.30pm) with an occasional Saturday on a rolling rota basis.

When something goes wrong with a bike or product, our customers need quick, clear support. That’s where Aftersales comes in.

As an Aftersales Advisor, you’ll take ownership of customer issues from start to finish. You’ll review warranty claims, solve problems, and work with suppliers and our workshop to put things right. Every case is different, so the role is focused on judgement, problem-solving, and delivering fair outcomes.

You’ll play a key role in turning problems into positive experiences. Your work will help build trust, improve satisfaction, and keep riders moving.

This is a high-performance team with a strong focus on quality, efficiency, and continuous improvement. You’ll be expected to manage complex cases, take ownership of escalations, and contribute to a consistent, high standard of service across the team.

What you’ll be doing

Talk to customers by phone, chat, and email to understand their issue
Review and handle warranty claims, deciding on the right outcome
Take ownership of cases, including more complex or escalated issues
Keep accurate records and track cases through to resolution
Work with suppliers and manufacturers to agree solutions
Coordinate repairs, returns, and replacements with internal teams
Provide clear advice on product use and care to prevent future issues
Focus on resolving cases fully, not just closing contacts

Experience

Experience in office/contact-centre based working or similar environment (essential)
Regulated environment experience (e.g., financial services, insurance, banking, utilities) (preferred)
Warranty or after-sales support experience (advantageous)
Complaint handling and objection resolution skills (advantageous)
Cycling industry experience or genuine passion for cycling (nice to have)

Skills & Attributes

Excellent verbal and written communication
Strong attention to detail and organisational skills
Ability to manage and prioritise your workload
Customer-first mindset with a solution-focused approach
Sound judgement to deliver fair outcomes and explain reasoning clearly
Ability to empathise, with keen active listening skills

What you’ll get (subject to eligibility):

Competitive Salary: £27,716.00 per annum.
Hybrid Working – minimum 2 days in the office.
Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
33 days holiday (increasing to 38 days with length of service)
Up to 50% off Halfords garage bills and discounts across Halfords retail stores
Discounts on everything from groceries to restaurants, shopping, and insurance
Family & Friends Discounts
Cycle to Work Scheme
Financial Planning Support
24/7 GP Access, 364 days a year
Share Save Scheme with 20% discount on shares
Health Cash Plan
Company Sick Pay, Pension and Life Assurance

At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Pay: £27,716.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking

Work Location: Hybrid remote in Llansamlet SA7 9FH

Quick apply

Refine Your Search

support advisor jobs in llansamlet, swa

Aftersales Advisor

Seller Support Advisor, Veeqo

Service Host

Customer Sales Advisor

Retail Sales Advisor

Vehicle Bodyshop Customer Advisor

Occupational Health Advisor

Customer Service Advisor (Part-time)

Insurance Advisor

Retail Apprentice Travel Advisor

Retail Apprentice Travel Advisor

Client Relations Advisor

Sales Advisor

Crime Reduction Tactical Advisor

Customer Advisor - TradePoint

Dispenser

Optical Assistant

General Sales Assistant (Perm)

Sales - Sales Advisor - UK

Tesco Travel Money Advisor

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