Customer service manager Work, Jobs in Llansantffraid Ym Mechain, Pow (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
5d
Customer Service Manager - Oswestry
Morrisons —Oswestry
- Hospitality
- Team management
- Employee discount
Quick apply
Centre Manager
Halfords —Shrewsbury
- £35,229 - £51,448 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
9d
Assistant Manager
The Rank Group —Wrexham
- From £32,500 a year
- Leadership
- Communication skills
- Employee discount
- Sick pay
Quick apply
14d
Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Wrexham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Duty Manager
SPAR —Bala
- £13.75 an hour
- Weekend availability
- Supervising experience
- Employee discount
- Flexible schedule
Store Manager
Nisa Local —Wrexham
- £14.00 - £14.59 an hour
- Full-time
- Bilingual
- Management
- Sales
- Store discount
- Employee discount
Quick apply
Business Development Manager (BDM) - North Wales - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —North Wales
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Shrewsbury
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Hotel Duty Manager
Premier Inn —Gresford
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
14d
Hotel - Duty Manager
Premier Inn —Shrewsbury
- Up to £13.86 an hour
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
14d
Business Development Manager (BDM) - Whitchurch - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Whitchurch
- £35,765 - £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Head Barista
poppa m ltd —Shrewsbury
- £11.00 - £13.50 an hour
- Part-time
- Serving
- Customer service
- Basic maths
- Employee discount
Quick apply
7d
Shrewsbury Assistant Store Manager
Fatface Corporation —Shrewsbury
- Full-time
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
8h
Store Manager - Convenience Shrewsbury Shropshire
Morrisons —Shrewsbury
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
AREA SALES MANAGER, AGRICULTURE
T H WHITE Group —Shrewsbury
- Communication skills
- Sick pay
1d
Hotel Manager
TravelodgeHotels —Shrewsbury
- £30,000 a year
- Part-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
13h

More jobs to discover

Find similar jobs that you might be interested in.

Customer Service Manager - Oswestry
Morrisons —Oswestry
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a…
Quick apply
Postal Delivery Driver
Royal Mail Group —Oswestry
A full manual UK driving licence (maximum 6 penalty points, registered to your current name and address). Willingness to drive a Royal Mail van daily and able…
7d

I want to receive the latest job alerts for customer service manager in llansantffraid ym mechain, pow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near llansantffraid ym mechain, pow

Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
5 days ago

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in llansantffraid ym mechain, pow

Service Delivery Manager

Customer Service Manager - Oswestry

Centre Manager

Assistant Manager

Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped

Duty Manager

Store Manager

Business Development Manager (BDM) - North Wales - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Shrewsbury - Circa 41k -Package 53k OTE Uncapped

Hotel Duty Manager

Hotel - Duty Manager

Business Development Manager (BDM) - Whitchurch - Circa 41k Package- 53k OTE Uncapped

Head Barista

Shrewsbury Assistant Store Manager

Store Manager - Convenience Shrewsbury Shropshire

AREA SALES MANAGER, AGRICULTURE

Hotel Manager

More jobs to discover

I want to receive the latest job alerts for customer service manager in llansantffraid ym mechain, pow

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected