Head of customer service Work, Jobs in Loddon, Nfk (with Salaries)

Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £39,500 a year
- Customer service
- Leadership
Quick apply
3d
Assistant Manager - The Stables
Royal Norwich Golf Club Limited —Norwich
- From £29,500 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
Emergency Call Handler - Nights
Careline365 —Norwich
- £13.31 an hour
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Trainee Mortgage Advisor
Haysto —Norwich
- £25,776 - £35,000 a year
- Full-time
- In-person
Quick apply
Emergency Call Handler - Full Time
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Free parking
- Annual leave
Customer Service Adviser-Mortgages
Haysto —Norwich
- £25,774 - £31,000 a year
- Full-time
- In-person
Quick apply
10d
Digital Marketing Consultant
Jarrolds —Norwich
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
Marketing Executive
ALAN BOSWELL GROUP LIMITED —Norwich
- £25,000 - £30,000 a year
- Full-time
- In-person
- AI
- Annual leave
- Employee discount
Quick apply
12d
Chef
Kings Head Belton —Great Yarmouth
- £20 - £25 an hour
- Part-time
- Hospitality
- Culinary experience
- Cooking
Quick apply
Network Planner
First Bus —Norwich
- Analysis skills
- Computer networking
- Communication skills
- Employee assistance programme
- Employee discount
Relief Supervisor
Admiral Slots —Norwich
- £12.75 - £13.25 an hour
- Part-time
Quick apply
Front of House Staff
Kings Head Blofield —Norwich
- Up to £12.71 an hour
- Part-time
- Hospitality
- In-person
- Guest services
Quick apply
Store Manager
Lucy and Yak —Norwich
- £30,000 - £33,000 a year
- Full-time
- Management
- Sales
- Communication skills
Principal Engineer
Kier Group —Wymondham
- Full-time
Kitchen staff / 6377 - The Kings Head Hotel, Beccles
J D Wetherspoon plc —Beccles
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
6d
Customer Resolution Specialist
RCP Parking Ltd —Norwich
- £13.59 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Venue Manager
No 5 —Norwich
- £13.50 - £14.50 an hour
- Full-time
- Serving
- Social media management
- Supervising experience
Quick apply
5d
Purchase Ledger Clerk - Rackheath £26,436.80pa
Angling Direct —Rackheath
- £26,436.80 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Quick apply
3d
VacancyTitle: Head Receptionist
Together Dental —Norwich
- Full-time
- Customer service
- Organisational skills
- Front desk
- Referral programme
12d
Private Client Secretary - Norwich
Clapham & Collinge LLP —Norwich
- £24,500 - £27,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
3d

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Customer Service Manager - Rackheath

Angling Direct -
Rackheath

Quick apply

Job details

From £39,500 a year
3 days ago

Qualifications

Customer service
Zendesk
Leadership

Full job description

Customer Service Manager - Hybrid | Head Office, Rackheath, Norwich | Experienced people leader role I Salary from £39,500pa

Do you have what it takes to lead the future of customer experience at Angling Direct?

At Angling Direct, we are on an exciting journey as the UK’s leading specialist fishing tackle retailer and a growing omnichannel business across the UK and Europe. We are looking for an experienced Customer Services Manager to lead, develop and shape our Customer Services function as we continue to grow and put the customer at the heart of everything we do.

This is a high-impact leadership role for someone who knows what great customer service looks like and has the experience, energy and confidence to run a busy customer service operation day to day, while also building it for the future. You will lead and support the team, manage service performance, champion customer insight and help shape a smarter, more efficient and more technology-enabled customer experience.

The Opportunity

As Customer Services Manager, you will take ownership of our customer service operation, ensuring customers receive knowledgeable, responsive and professional support across all channels. A key part of the role will be leading the team day to day, managing priorities, workloads, service levels, quality standards and escalations, while bringing structure, pace and strong leadership to the function. You will also identify opportunities to improve processes, reduce customer effort and make better use of technology, data, automation and AI-enabled tools.

You will work closely with Technology, Marketing, Ecommerce, Retail Operations, Warehousing and Logistics to ensure customer feedback is understood, acted on and used to improve the wider customer journey.

What You’ll Be Doing

Lead, coach and develop a high-performing Customer Service team
Build a positive, accountable and customer-focused team culture
Oversee the day-to-day running of the team, including workload management, priorities, rotas, performance, quality and escalations
Improve customer satisfaction, response times, service levels and quality standards
Use data, insight and customer feedback to identify trends, root causes and improvement opportunities
Own and optimise customer service platforms, including Dixa, Zendesk or similar customer service technologies
Identify opportunities to improve efficiency through automation, self-service and smarter workflows
Act as the voice of the customer across the business, influencing improvements to the wider customer journey
Partner cross-functionally with teams across Ecommerce, Technology, Marketing, Retail, Warehousing and Logistics.

What We’re Looking For

We are looking for a confident and credible customer service leader who can balance hands-on operational management, people leadership and continuous improvement. You may already be leading a customer service, contact centre or customer experience function within retail, ecommerce, consumer goods or another fast-paced customer-facing environment, with proven experience of running a team and managing day-to-day service delivery.

You will bring professionalism, strong leadership skills, a practical and improvement-focused mindset, and the ability to turn customer insight into meaningful action. Experience using customer service platforms such as Dixa, Zendesk or similar systems is important, alongside confidence using reporting tools, automation or AI-enabled support solutions to improve service quality and efficiency.

Why Join Angling Direct?

Join the UK’s leading specialist fishing tackle retailer
Be part of a growing omnichannel business with ambitious plans across the UK and Europe
Shape and modernise a key customer-facing function
Work in a role with real ownership, visibility and influence
Use customer insight, technology and innovation to make a measureable impact
Join a passionate, knowledgeable and customer-focused business where your leadership can make a genuine difference.

Ready to Lead the Next Stage of Our Customer Experience?

If you are an experienced customer service leader who can inspire a team, improve performance and help shape a modern, customer-first service operation, or know someone who is, we would love to hear from you.

Apply today and help us deliver exceptional experiences for every Angling Direct customer.

Closing date for applications: 17 July 2026

Quick apply

Refine Your Search

head of customer service jobs in loddon, nfk

Customer Service Manager - Rackheath

Assistant Manager - The Stables

Emergency Call Handler - Nights

Trainee Mortgage Advisor

Emergency Call Handler - Full Time

Customer Service Adviser-Mortgages

Digital Marketing Consultant

Marketing Executive

Chef

Network Planner

Relief Supervisor

Front of House Staff

Store Manager

Principal Engineer

Kitchen staff / 6377 - The Kings Head Hotel, Beccles

Customer Resolution Specialist

Venue Manager

Purchase Ledger Clerk - Rackheath £26,436.80pa

VacancyTitle: Head Receptionist

Private Client Secretary - Norwich

I want to receive the latest job alerts for head of customer service in loddon, nfk

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