Back office customer support Work, Jobs in London, Eng (with Salaries)

Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Business Support Administrator
Churchill Group —London
- £33,000 - £35,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
Client Services Receptionist
Rapport —London
- £37,000 a year
- Full-time
- Communication skills
- Employee assistance programme
5d
FinTech Startup Associate (Customer Experience)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Customer Success Associate
Healthtech-1 —London
- £2,500 - £45,000 a year
- Overtime
- Communication skills
- School
- Annual leave
- Work from home
Warehouse Associate Part Time 18 Hrs
Baboodle —London
- £12.71 - £14.50 an hour
- Part-time
- Google Suite
- Microsoft Office
- Warehouse experience
- Annual leave
- Employee discount
Quick apply
4d
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
Customer Care Consultant
Dexters —London
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
4d
Customer Success Associate
Agency Cyber Inc —London
- £16 - £20 an hour
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
Quick apply
Customer Success Executive
Vuelio —London
- £32,000 - £35,000 a year
- Hybrid work
- AI
- Employee discount
12d
Junior Customer & Candidate Support Executive
Oleeo —Wimbledon
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Reservations Agent
Red Carnation Hotels Central Office —London
- £26,837.16 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
13h
Ward Clerk
Cleveland Clinic London —London
- £29,304.11 - £31,097.76 a year
- Part-time
- Customer service
- Microsoft Office
- Rehabilitation centre
- Annual leave
- Employee assistance programme
Office Services Operator
Williams Lea —London
- £28,860 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
- Referral programme
Operations Support Intern
CSC (Corporation Service Company) —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5h
Customer Success Operations Associate
GP Automate —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- GP surgery experience
Quick apply
4d
Front of House Host
Portico Corporate Reception Management —London
- £33,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
14d
Customer Support Associate (Secondary Care)
Lantum —London
- Full-time
- Hybrid work
- Administrative experience
- Continuous improvement
- Communication skills
- Employee discount
Quick apply

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Customer Service Agent

Mr Lender -
Loughton

Quick apply

Job details

Full-time

Benefits

Free parking
On-site gym
Annual leave
Company pension
Company events
Private medical insurance
Gym membership
Referral programme
On-site parking

Qualifications

Customer service
Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Job Type: Full-time

Benefits:

Company events
Company pension
Free parking
Gym membership
On-site parking
Private medical insurance
Referral programme

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

back office customer support jobs in london, eng

Customer Service Agent

Customer Experience Associate (FinTech)

Business Support Administrator

Client Services Receptionist

FinTech Startup Associate (Customer Experience)

Customer Success Associate

Warehouse Associate Part Time 18 Hrs

Customer Onboarding Specialist

Customer Care Consultant

Customer Onboarding Specialist

Customer Success Associate

Customer Success Executive

Junior Customer & Candidate Support Executive

Reservations Agent

Ward Clerk

Office Services Operator

Operations Support Intern

Customer Success Operations Associate

Front of House Host

Customer Support Associate (Secondary Care)

I want to receive the latest job alerts for back office customer support in london, eng

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