Client services & reception coordinator Work, Jobs in London, Eng (with Salaries)

Client Services & Reception Coordinator
Hopscotch Children's Therapy Centre —London
- £29,000 - £34,000 a year
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Reception Coordinator
Warner Bros. Discovery —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Campus & Student Services Coordinator
Gemological Institute of America —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Reception Admin Coordinator
Vivienne Westwood —London
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Hotel
- Time management
- Annual leave
- Employee assistance programme
12d
Project Coordinator / Team Administrator
ZHA —London
- Microsoft Powerpoint
- Microsoft Outlook
- IT
Office & Executive Coordinator
Prosek Partners —London
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
- Annual leave
Quick apply
Front of House Coordinator
Rapport —London
- £33,700 a year
- Full-time
- Customer service
- English
- Front desk
- Employee assistance programme
Account Coordinator
JLL —London
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
9d
Receptionist Monday-Friday
CH&CO —London
- £35,000 a year
- Full-time
- Hospitality
- Employee discount
3d
Office Operations Coordinator (Part Time)
Wasserman Media Group LLC —London
- Part-time
- Organisational skills
- Front desk
- Communication skills
Event Manager (Temporary Maternity cover)
LaingBuisson —London
- £45,000 - £50,000 a year
- Temporary
- Hybrid work
- Administrative experience
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Receptionist
NAB-Jones Lang LaSalle Services —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Workplace and Visitor Coordinator
SilverDoor Ltd —London
- £28,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
Account Coordinator
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Hospitality/Event Coordinator - Live Events!
Convene Hospitality Group —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Receptionist
Howden Group Holdings —London
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Receptionist
JLL —London
- Microsoft Word
- Microsoft Excel
- Customer service
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
House Coordinator
Maslow's —Kensington
- £14.00 - £14.80 an hour
- Full-time
- Hospitality
- English
- Administrative experience
- Employee discount
- Referral programme
Quick apply

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client services & reception coordinator jobs near london, eng

Client Services & Reception Coordinator

Hopscotch Children's Therapy Centre
London

Quick apply

Job details

Permanent
£29,000 - £34,000 a year

Benefits

Annual leave

Qualifications

Customer service
Administrative experience
Organisational skills
Front desk
Leadership
Communication skills

Full job description

About Hopscotch

Hopscotch Children’s Therapy Centre is a specialist paediatric clinic in central London, delivering Sensory Integration, Occupational Therapy, and Speech and Language Therapy to children with neurodevelopmental differences including autism, ADHD, sensory processing disorder, and dyspraxia.

We support children and their families through, EHCP-funded and private pathways, working closely with Local Authorities, schools, and multidisciplinary professionals. We are in an active phase of growth, expanding our clinical team and developing an Alternative Education Provision at our adjacent premises. As we scale, the strength of our day-to-day operations matters more than ever, and this role is central to delivering it consistently.

The Role

We are looking for a capable, well-organised Client Services & Reception Coordinator to support the smooth day-to-day running of our clinic. Reporting to the Client Experience Manager, you will be the welcoming first point of contact for our families and the person who keeps front-of-house, scheduling, and clinic administration running consistently and professionally. This is not a clinical role, but it requires someone comfortable working within a busy clinical environment alongside qualified professionals. It is a hands-on, people-facing role for someone who takes pride in being organised, reliable, and warm with families. The successful candidate will bring a minimum of three years’ experience in a reception, customer service, or healthcare administration setting, with a track record of reliable delivery and strong attention to detail.

Reporting Line

This role reports directly to the Client Experience Manager and works closely with the wider administrative and clinical teams, including our Client Relationship Manager on front-of-house and family communication.

Key Responsibilities Reception & Front of House

Welcome children, families, and visitors warmly to the clinic.
Keep reception and waiting areas professional, welcoming, and well organised.
Answer telephone calls and respond to email enquiries promptly and professionally.
Manage incoming correspondence and direct enquiries to the right person.
Support visitors and external professionals attending the clinic.

Appointment Bookings & Scheduling

Coordinate appointments using the clinic management system.
Schedule assessments, therapy sessions, parent workshops, and consultations.
Confirm appointments with families and manage cancellations and rescheduling.
Support waiting list management and help maximise appointment utilisation.
Keep clinician diaries accurate and up to date.

Client & Family Support

Act as a first point of contact for routine parent and family enquiries.
Keep families informed about appointments, reports, and clinic processes.
Provide a friendly, supportive service to children and their families.
Escalate complex or sensitive concerns to the Client Experience Manager.

Payments & Administration

Process payments and maintain accurate payment records.
Support invoice administration and routine payment enquiries.
Assist with purchase orders and administrative documentation.
Maintain accurate client records in line with GDPR requirements.
Support the completion of registration and consent documentation.

Clinic Operations Support

Assist with therapist room allocation and scheduling.
Support onboarding administration for new staff.
Monitor clinic supplies and report operational issues.
Provide reception cover and support service-improvement initiatives as needed.

Person Specification Essential

Minimum three years’ experience in a reception, customer service, or healthcare administration role.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Experience managing appointments and diaries.
Confident using Microsoft 365 and digital booking or CRM systems.
A professional, friendly, and empathetic approach.
Able to stay calm and manage competing priorities in a busy environment.
Understanding of GDPR and confidentiality in a client-facing setting.

Desirable

Experience within a healthcare, therapy, education, or private clinic setting.
Experience using a practice management or booking system (e.g. TM3).
Knowledge of SEND, EHCPs, or paediatric services.
- Experience handling payments and invoicing.

What We Offer

A varied, hands-on role with genuine development potential in a growing specialist clinic.
Close mentorship from the Client Experience Manager and exposure to the wider clinical leadership team.
Salary of £29,000 – £34,000 depending on experience.
20 days’ annual leave plus bank holidays.
A centrally located clinic in Bloomsbury, WC1E.
A supportive, mission-driven team environment.

Company Overview

Hopscotch Children's Therapy Centre is a specialist paediatric clinic in central London, delivering Sensory Integration, Occupational Therapy, and Speech and Language Therapy to children with neurodevelopmental differences including autism, ADHD, sensory processing disorder, and dyspraxia. We support children and their families through EHCP-funded and private pathways, working closely with Local Authorities, schools, and multidisciplinary professionals. We are in an active phase of growth, expanding our clinical team and developing an Alternative Education Provision at our adjacent premises. As we scale, the way our clinical operations are managed matters more than ever — and this role sits at the heart of that.

Quick apply

Refine Your Search

client services & reception coordinator jobs in london, eng

Client Services & Reception Coordinator

Reception Coordinator

Campus & Student Services Coordinator

Office Coordinator (f/m/d)

Reception Admin Coordinator

Project Coordinator / Team Administrator

Office & Executive Coordinator

Front of House Coordinator

Account Coordinator

Receptionist Monday-Friday

Office Operations Coordinator (Part Time)

Event Manager (Temporary Maternity cover)

Receptionist

Workplace and Visitor Coordinator

Account Coordinator

Hospitality/Event Coordinator - Live Events!

Receptionist

Receptionist

Centre Coordinator

House Coordinator

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