Collections officer Work, Jobs in London, Eng (with Salaries)

Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Project Officer
RCVS Knowledge —London
- £33,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Flexitime
Quick apply
9d
Income Collection Officer
Pinnacle Group —London
- £35,000 - £38,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Environmental Enforcement Officer
APCOA PARKING (UK) LTD —Lambeth
- £16.25 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
Quick apply
Security Officer
Kew Gardens —Kew Gardens
- £29,692 - £31,434 a year
- Weekend availability
- Customer service
- Microsoft Office
- First Aid Certification
- Annual leave
- Employee assistance programme
12d
Project Officer
Royal College of Veterinary Surgeons —London
- £33,000 - £36,000 a year
8d
Exams Officer
Harris Federation —London
- £15,406.93 - £16,332.45 a year
- Part-time
- School
8d
Schools Officer
Hackney Borough Council —Hackney
- £34,359 - £35,892 a year
- Full-time
12d
Community Engagement Officer
Jesse's Heritage Services Limited —Woolwich
- £22.71 - £23.44 an hour
- Full-time
- Travel
- In-person
Quick apply
6d
Data and Insights Officer
Chance to Shine —London
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Data analysis skills
- Annual leave
- Work from home
Quick apply
3d
Income Officer
Christian Action Housing —London
- £36,487.75 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply
11d
Cover Officer
National Crime Agency —London
- £4,218 - £49,392 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- In-person
- Annual leave
5d
Asset Protection Officer
Ralph Lauren —London
- Weekend availability
- Hospitality
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
1d
Documentation Officer
Victoria and Albert Museum —London
- £28,520 a year
- Employee assistance programme
- Employee discount
3d
Emergency Temporary Accommodation Officer
City of Westminster Council —Westminster
- £34,359 - £38,637 a year
- Organisational skills
- IT
5d
Income Officer
City of Westminster Council —Westminster
- £34,359 - £37,509 a year
- Temporary
- English
- Communication skills
8d
Income Maximisation Officer
Richmond and Wandsworth Councils —Twickenham
- £38,976 - £47,229 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
8d
Business Rates Officer
Lewisham Council —London
- £40,404 - £41,637 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Employee discount
8d
VTS Officer
Port of London Authority —Gravesend
- £54,051.45 a year
- Overtime
- Annual leave
- Employee assistance programme
12d
Housing Officer - Independent Living
Centrepoint —London
- £29,849.40 - £35,493.06 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
5d

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Welfare Advice Officer

Pinnacle Group -
London

Quick apply

Job details

£36,000 - £40,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Numeracy
Analysis skills
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking for a Welfare Advice Officer to join our Homes Division to support the delivery of a responsive and resident focused income management service. You will play a key role in helping residents sustain their tenancies by offering early intervention, clear guidance, and positive engagement around rent and service charge accounts. You will contribute to a service that aims to maximise income, reduce arrears and promote financial well-being across our communities, ensuring residents receive a fair, supportive and effective experience.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have strong welfare rights knowledge with hands-on casework experience, be skilled in communication and advocacy with the ability to simplify complex information, have experience supporting vulnerable residents with complex needs, take a proactive and solution‑focused approach to managing a varied caseload, and demonstrate strong numeracy, analytical skills and confidence using digital case management systems.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities

Deliver specialist welfare benefits advice, including checks, claims, and casework.
Identify income-maximisation opportunities to support rent payments.
Manage complex cases, including reconsiderations, appeals, tribunals.
Liaise with DWP, local authorities and HMCTS to resolve benefit issues.
Support vulnerable tenants to remove barriers to tenancy sustainment.
Maintain accurate case records and keep updated on policy changes.
Provide welfare benefits guidance and training to Pinnacle staff.
Improved rent collection and tenancy sustainment.
Increased staff capability on welfare rights and income matters.

Key requirements:

Strong welfare rights knowledge and casework experience.
Skilled in communication, advocacy and simplifying complex information.
Experience supporting vulnerable residents with complex needs.
Proactive, solution-focused and confident managing a varied caseload.
Good numeracy, analytical skills and digital case management experience.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

collections officer jobs in london, eng

Welfare Advice Officer

Project Officer

Income Collection Officer

Environmental Enforcement Officer

Security Officer

Project Officer

Exams Officer

Schools Officer

Community Engagement Officer

Data and Insights Officer

Income Officer

Cover Officer

Asset Protection Officer

Documentation Officer

Emergency Temporary Accommodation Officer

Income Officer

Income Maximisation Officer

Business Rates Officer

VTS Officer

Housing Officer - Independent Living

I want to receive the latest job alerts for collections officer in london, eng

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