Community experience advisor Work, Jobs in London, Eng (with Salaries)

Community Experience Advisor
Rodial —London
- Customer service
- Continuous improvement
- Communication skills
Quick apply
12d
Customer Experience Associate
KITH —London
- £14.42 an hour
- Part-time
- Customer service
- Communication skills
- Retail sales
Journey Advisor
Shaw Trust —London
- £31,264 - £37,515 a year
- Travel
- Annual leave
- Employee assistance programme
4d
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- Annual leave
- Work from home
11d
Employment Journey Advisor
Shaw Trust —London
- £28,421 - £34,104 a year
- Annual leave
- Employee assistance programme
10d
Lead Community Consultant & Advisor (High Commission)
Hemer Group Consultancy LTD —London
- £300 - £500 a day
- Part-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Work from home
- Referral programme
Quick apply
1d
Direct Payments Advisor
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Administrative experience
- Presentation skills
- Annual leave
- Flexitime
Client Advisor
KITH —London
- £14.42 an hour
- Weekend availability
- Customer service
- Communication skills
- Retail sales
Career and Education advisor
The Love Legacy CIC —Haringey
- From £1,750 a month
- Seasonal
- Hybrid work
- CRM software
- Administrative experience
- Working with children
Quick apply
Membership Advisor / Trainers
Anytime Fitness —London
- £13.75 - £15.00 an hour
- Part-time
- CRM software
- Spanish
- Sales
Quick apply
Restart Advisor
Ingeus UK —Haringey
- £31,930 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Client Care Advisor
Vets for Pets —London
- Part-time
- Computer literacy
- Employee discount
4d
Culture & Wellbeing Advisor
Watson Farley & Williams —London
- Project management
- Organisational skills
- Communication skills
12d
Mercedes-Benz Service Advisor
Sytner Mercedes-Benz of Colindale —London
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Learning and Engagement Advisor
JoJo Maman Bébé —London
- Hybrid work
- Travel
- Organisational skills
- IT
- Annual leave
9d
Customer Service Advisor
British Business Bank —London
- £27,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Student Advisor
Wrightman Academy —London
- £24,420.00 - £40,364.59 a year
- Part-time
- Hybrid work
- CRM software
- Spanish
- English
- Free parking
- Profit sharing
Quick apply
Student Support Advisor
Avado —London
- £27,000 a year
- Full-time
- Customer service
- Organisational skills
- SharePoint
- Employee assistance programme
Quick apply
14d
Resident Engagement Officer
Lewisham Council —London
- £40,404 - £41,637 a year
- Weekend availability
- Communication skills
- Employee discount
10d
External Relations and Advocacy Advisor
MSI Reproductive Choices —London
- £34,200 - £42,750 a year
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
3d

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Community Experience Advisor

Rodial -
London

Quick apply

Job details

12 days ago

Qualifications

Customer service
Continuous improvement
Communication skills
Marketing

Full job description

About Us

The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip + Fab.

Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fabs mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge.

We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships.

Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies.

Please note, we work 4 days a week in our offices in W11 and one day from home.

The Opportunity

In this role, you will be the first point of contact for consumers interacting directly with the Nip+Fab brand across social media, paid advertising channels, email, and community platforms. You will be responsible for responding to customer comments, messages, reviews, and enquiries in a timely, professional, and brand-aligned manner, helping to deliver a positive and engaging customer experience across all touchpoints.

As the custodian of direct-to-consumer communication, both pre- and post-purchase, you will help create positive customer journeys and experiences that build trust, loyalty, and advocacy. With an initial focus on Meta platforms, you will respond to engagement across organic social content, paid advertising campaigns, and customer email communications, while supporting future integration with loyalty and CRM programmes. By developing a deep understanding of our customers and their skincare needs, you will provide tailored skincare advice, ingredient education, product recommendations, and brand support.

Working closely with the wider marketing team, you will ensure all consumer communications are authentic, on-brand, and customer-focused. You will help foster a positive brand community by engaging in conversations across channels, identifying recurring customer questions and feedback, and sharing insights that contribute to an exceptional customer experience.

You will continually develop your skincare, ingredient, and science-backed product knowledge with the support of the Senior Community and Customer Experience Manager, enabling you to confidently educate consumers and build bespoke skincare routines. You will answer product and routine-related questions, provide guidance on layering and product usage, and help customers navigate our range to find the most suitable solutions for their individual skin concerns and goals.

A dynamic, hands-on role, you will be at the forefront of how consumers experience and perceive the Nip+Fab brand. You will be prepared to get involved across the business, contribute ideas, and have your voice heard, while embracing a "make it happen" attitude. Believing deeply in our mission to deliver real results for real people at accessible prices, you will take pride in exceeding customer expectations at every interaction.

As an independent, family-run business, we value autonomy, initiative, and a willingness to drive positive change. The ability to take ownership of your work, contribute to the evolution of the customer experience, and represent the brand with passion and authenticity will be key to your success in this role.

Key Responsibilities

Respond to customer comments, messages, reviews, and enquiries across social media, paid advertising channels, email, and community platforms.
Provide skincare advice, product recommendations, and ingredient education tailored to individual customer needs.
Build bespoke skincare routines and support customers with product selection and usage guidance.
Foster positive community engagement and help strengthen customer loyalty and brand advocacy.
Identify and share customer feedback, trends, and insights with the wider business.
Ensure all customer communications are professional, accurate, and aligned with the Nip+Fab brand tone of voice.
Work collaboratively with the Senior Community and Customer Experience Manager and wider marketing team to support customer experience objectives.
Contribute to the continuous improvement of community engagement processes and customer satisfaction.

You will spend 90% of your time interacting with consumer across all touch points and actively creating conversation with consumers. You will spend 10% analysing historical execution, sharing data analytics and adjusting strategy to action learnings in the future plan and communicate to the wider team.

The successful candidate will have the following:

Excellent written communication skills, with the ability to adapt tone of voice while maintaining brand consistency across social media, email, and customer communications
Strong customer service and relationship-building skills, with a genuine passion for delivering exceptional consumer experiences
Interest in skincare, beauty, and ingredient education with the ability to manage multiple conversations and priorities simultaneously
Pro-active, self-motivated, and solutions focused with the ability to work independently and collaborate effectively within a wider team
Demonstratable interest in consumer interaction and how consumer behaviour is at the heart of brand purpose
Superb attention to detail

Quick apply

Refine Your Search

community experience advisor jobs in london, eng

Community Experience Advisor

Customer Experience Associate

Journey Advisor

Onboarding Advisor

Employment Journey Advisor

Lead Community Consultant & Advisor (High Commission)

Direct Payments Advisor

Client Advisor

Career and Education advisor

Membership Advisor / Trainers

Restart Advisor

Client Care Advisor

Culture & Wellbeing Advisor

Mercedes-Benz Service Advisor

Learning and Engagement Advisor

Customer Service Advisor

Student Advisor

Student Support Advisor

Resident Engagement Officer

External Relations and Advocacy Advisor

I want to receive the latest job alerts for community experience advisor in london, eng

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