Contact centre customer success manager Work, Jobs in London, Eng (with Salaries)

Contact Centre Customer Success Manager
Zoom —London
- Full-time
- Hybrid work
- In-person
Contact Centre Operations Manager
ArvatoConnect —Datchet
- £50,000 a year
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Annual leave
13d
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
3d
Strategic Customer Success Manager
Smartnumbers —London
- £60,000 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- Machine learning
- Annual leave
- Life insurance
Quick apply
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager - Team Manager
Nice —London
- Microsoft Office
- AI
- Leadership
Sales Trainer
Bionic Services Ltd —London
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Nice —London
- Computer Science
- Microsoft Office
- SQL
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Customer & Studio Experience Manager
FACEGYM —London
- CRM software
- Hospitality
- IT
Centre Operations Assistant (London, England)
Study Abroad —London
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Relationship Manager
Department for Science, Innovation & Technology —London
- £61,620 - £68,570 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
10d
Client Service Manager, Gen-Merch Operations
Circana —London
- Full-time
- Merchandising
- English
- Bachelor's degree
Business Support Officer – Admin
Ark Schools —London
- £29,904 - £33,678 a year
- Microsoft Office
- IT
- Communication skills
- Employee assistance programme
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Brand Specialist, UK Fresh
Amazon EU SARL (UK Branch) - D67 —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Fraud Officer - London
Department for Work and Pensions —Barnet
- £37,016 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
12d
General Manager - Patient Support Centre
Spire Healthcare —Brentwood
- Full-time
- Management
5d
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
Careers Co-ordinator
Hammersmith & Fulham Council —Hammersmith
- £42,912 - £44,235 a year
- Temporary

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Contact Centre Customer Success Manager

Zoom -
London

Apply Now

Job details

Full-time

Full job description

R19203

London, United Kingdom

Sales

Full time

What you can expect

We are seeking a strategic Contact Centre Customer Success Manager to support and scale a global partner success model. This UK-based role, focuses on CCaaS and UCaas solutions. And will combine Contact Centre CSM expertise, and partner enablement experience. This role is ideal for someone who enjoys building scalable programs and developing effective partner success frameworks. You will work closely with strategic partners to drive customer adoption, retention, expansion, and long-term value across partner-managed accounts. As a trusted advisor to partners and internal teams, you will support Contact Center transformation initiatives, improve customer outcomes, and contribute to business growth.

About the Team

Our team is focused on delivering world-class customer and partner experiences through collaboration, innovation, and scalable success strategies. We work cross-functionally across Sales, Renewals, Product, Marketing, and Customer Success to support strategic partners and customers throughout their lifecycle journey. We are passionate about helping organisations modernise their customer experience operations. While ensuring partners are fully equipped with the tools, frameworks, and insights needed to succeed in a fastpaced global environment.

Responsibilities

Building and scaling global partner success programs and engagement strategies for CCaaS and UCaaS solutions
Designing and implementing onboarding models, playbooks, lifecycle frameworks, and customer success best practices
Driving customer adoption, retention, utilisation, expansion, and overall customer success outcomes
Guiding partners through Contact Center transformation and customer experience improvement initiatives
Translating technical capabilities into clear business value for technical and executive stakeholders
Enabling and coaching partner Customer Success teams through training, tools, telemetry, and customer health insights
Supporting renewal, expansion, and customer engagement strategies across partner-managed accounts
Collaborating cross-functionally with Sales, Product, Marketing, Renewals, and Customer Success teams while advocating for partner and customer needs internally

What we’re looking for

7+ years’ experience in Customer Success, Partner Success, or related customer-facing SaaS roles
Build and scale Customer Success or Partner Success programs within SaaS, CCaaS, or UCaaS environments
Manage and grow relationships across channel partners, resellers, MSPs, and global partner ecosystems
Drive customer outcomes through adoption, retention, utilization, CSAT, and lifecycle management strategies
Influence commercial growth through renewals, upsell opportunities, and customer expansion initiatives
Operate across both direct customer success and indirect partner-led delivery models

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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Refine Your Search

contact centre customer success manager jobs in london, eng

Contact Centre Customer Success Manager

Contact Centre Operations Manager

Customer Operations Manager

Strategic Customer Success Manager

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

Customer Success Manager - Team Manager

Sales Trainer

Customer Success Manager

Customer Onboarding Specialist

Customer & Studio Experience Manager

Centre Operations Assistant (London, England)

Relationship Manager

Client Service Manager, Gen-Merch Operations

Business Support Officer – Admin

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Brand Specialist, UK Fresh

Fraud Officer - London

General Manager - Patient Support Centre

Centre Coordinator

Careers Co-ordinator

I want to receive the latest job alerts for contact centre customer success manager in london, eng

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