Customer operations specialist Work, Jobs in London, Eng (with Salaries)

Customer Support Specialist
Perlego —London
- £30,000 a year
- Full-time
- Hybrid work
- English
- Annual leave
Quick apply
7d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Customer Operations Specialist
Octopus Electric vehicles —London
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Customer Support Specialist
Wellbeing Medical Group —London
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
1d
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
7d
Zara Operations Store Specialist
INDITEX —London
- Full-time
- Sales
- Analysis skills
- Organisational skills
Quick apply
8d
Sales Assistant - UNIQLO Watford
UNIQLO —London
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
Senior Logistics & Operations Specialist
ASICS —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
Operations Team Financial Specialist
SOCOTEC UK & Ireland —London
- Full-time
- Hybrid work
- Customer service
- Engineering
- Master's degree
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience Billing Specialist
Xero —London
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills
Customer Service Specialist - Savings
Tembo —London
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Customer Service Specialist
DSV —Purfleet
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
Operations & Process Improvement Intern - Financial Crime Ops
Lendable —London
- £30,000 a year
- Full-time
- Hybrid work
- Machine learning
- Financial services
- Referral programme
Customer Success Manager, Europe
Prosci —London
- Remote
- CRM software
- Microsoft Excel
- Salesforce
Quick apply
Product Support Specialist
Pigment —London
- Full-time
- Remote
- English
- SQL
- Project management
- Flexible schedule
Logistics Specialist - Data Center , Logistics Specialist DC
Amazon Data Services UK Limited —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Continuous Improvement & Innovation Specialist
PerkinElmer —Seer Green
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Prague, Czechia - Customer Support
Daytrip —London
- Weekend availability
- Hospitality
- English
- HTML
9d

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Customer Support Specialist

Perlego -
London

Quick apply

Job details

Full-time
£30,000 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Sabbatical

Qualifications

Jira
English
Customer support
Help desk

Full job description

About Perlego

Perlego is a digital learning platform on a mission to make education accessible and affordable. We give students and lifelong learners unlimited access to hundreds of thousands of academic and professional books through a single subscription. Our Customer Experience team is at the heart of that mission, ensuring every learner who reaches out receives fast, empathetic, and knowledgeable support.

About the Role

We’re looking for a Customer Support Specialist to join our small CX team as the frontline anchor for customer interactions. This is a hands-on role: you’ll be the first voice our customers hear and the person who keeps day-to-day operations running smoothly.

You’ll work 40 hours a week with a mandatory core window of 2:00–6:00 pm GMT, Monday to Friday. We are open to agreeing alternative hours with the successful candidate, as long as those core hours are covered.

What You’ll Do:

Customer Inbox

Respond to the majority of new customer enquiries via chat and email, delivering fast, friendly, and accurate support
Flag emerging trends, edge cases, and potential escalations to the wider CX team
Help maintain first-response-time targets: under 30 minutes for chat and under 12 hours for email

Technical Issue Validation

Identify, validate, and document technical issues reported by customers
Log confirmed bugs with clear reproduction steps and pass them to the product and engineering team
Track and report on tech issue volume and resolution status

Billing & Account Operations

Action change-billing-cycle requests and report on volume and turnaround time
Process customer invoice and receipt requests efficiently, reporting on volume

Review Responses

Respond to customer reviews across Trustpilot, Google Play, and the Apple App Store
Represent the Perlego brand voice with empathy, professionalism, and a genuine desire to resolve issues

Team Contributions

Support spam inbox management by actioning spam queue items
Peer-review Help Centre articles before publication to ensure accuracy and clarity
Contribute to and maintain the CX Playbook, owning pages aligned to your areas of expertise
Contribute to Team discussions and workshops

Why This Role Works for You

Hybrid working, 1 required in office day per week
A supportive team of three that values sustainable pace, cross-training, and open communication about workload
Real responsibility from day one — this is not a box-ticking role; you’ll be the primary voice of Perlego for thousands of learners
Clear KPIs so you always know what success looks like and can manage your time accordingly
Growth opportunities in customer experience, operations, and education technology

Requirements

Essential

Previous experience in a customer support, help desk, or similar frontline role
Excellent written English with a warm, clear communication style
Strong attention to detail and the ability to follow documented processes accurately
Comfort working with technology — you can pick up new tools quickly and troubleshoot basic technical queries
A methodical, organised approach to managing multiple tasks and priorities
Empathy and patience when dealing with frustrated or confused customers
Reliable availability during core hours (2–6 pm GMT, Monday–Friday)

Desirable

Familiarity with support platforms such as Intercom, JIRA
Experience responding to public reviews on Trustpilot or app stores
Interest in education technology, digital learning, library science, or the publishing industry
Experience working in a small, fast-paced team where everyone wears multiple hats

Benefits

✨ Compensation

The salary available for this role is £30,000

Flexible

We operate a flexible hybrid working environment, we like to see you in the office twice a week.

L&D Budget

We value continuous learning and you will have a personal L&D budget for online courses, subscriptions, or books not on Perlego.

Learning Time

All employees have dedicated Learning Time to focus on new skills, projects, or interests outside their day-to-day role, including Hackathons.

Work-Life Balance

22 days annual leave + 1 additional day per year of service

❄️ Office Reset

The days between Boxing Day and New Year off, additional to annual leave.

Flexi Bank Holidays

Flexibility to swap local bank holidays for religious or cultural days.

Work from overseas

Flexible short-period remote working overseas, as long as you remain a UK tax resident.

Sabbatical

1-month unpaid sabbatical after 3 years; 1-month paid sabbatical after 5 years.

Personal Days

1 additional day per year for life events.

Health & Wellbeing

Private medical, optical and dental insurance via Vitality.

Cycle to Work Scheme

Social

Regular social events and activities for everyone.

Family time

Competitive matched parental leave and phased return to work.

Workplace Nursery Benefit

Quick apply

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customer operations specialist jobs in london, eng

Customer Support Specialist

EMEA Customer onboarding Lead