Customer service network analyst Work, Jobs in London, Eng (with Salaries)

Service Desk Analyst
ZR Mind Digital Solutions —London
- £2,500 - £3,000 a month
- Full-time
- Microsoft Outlook
- English
- Windows
- Free parking
Quick apply
21h
IT Service Desk Analyst
British Transport Police —London
- £35,754.47 - £41,889.52 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Gym membership
Quick apply
19h
Deskside Support Analyst
News Corp —London
- Customer service
- Windows
- Microsoft Office
11d
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Service Analyst - Reporting & Insights
Elexon —London
- £46,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Application Support Analyst
The Pensions Ombudsman —London
- £37,500 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
7d
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
Service Analyst
Elexon —London
- Up to £47,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Application Support Analyst
Petroineos Trading Limited —London
- Full-time
- Hybrid work
- No degree
- Gym membership
Quick apply
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave
Technology Support Analyst
Latham & Watkins LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)
UST —London
- Azure
- Microsoft Outlook
- Windows
Quick apply
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Associate SOC Analyst
NCC Group —London
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Continuous improvement
- Annual leave
Quick apply
6d
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
Service Delivery Analyst
Hightown Housing Association —Hemel Hempstead
- £28,719 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
11d
Desktop Support Analyst
Brown Brothers Harriman —London
- Full-time
- Customer service
- Windows
- Mentoring
1d
TechHub Support Analyst
Ofcom —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
8d
Service Support Analyst
Tokio Marine Kiln —London
- Weekend availability
- Hybrid work
- Customer service
- IT
- Communication skills
1d
Onsite IT Support Analyst
Tetra Tech —London
- Travel
- In-person
- Communication skills

I want to receive the latest job alerts for customer service network analyst in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service network analyst jobs near london, eng

Service Desk Analyst

ZR Mind Digital Solutions
London

Quick apply

Job details

Permanent | Full-time
£2,500 - £3,000 a month
21 hours ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Jira
Microsoft Outlook
English
Windows
Zendesk
IT support
SharePoint
ServiceNow
Communication skills

Full job description

About the Role:

London is one of the United Kingdom’s leading centres for technology, finance, and digital services. At ZR Mind Digital Solutions, we provide dependable technical support and business technology services that help organisations keep their systems running smoothly.

We are looking for a Service Desk Analyst who can respond to user requests, troubleshoot everyday technical issues, and provide clear and professional support across a range of workplace technologies.

You will work closely with employees, clients, IT support engineers, application specialists, infrastructure teams, and external service providers to resolve incidents and maintain a positive user experience.

Why Work With Us?

The Environment:

Our office is located in Shoreditch, placing the team within one of London’s most active technology and digital business districts.

Practical Experience:

You will support real users across software, hardware, accounts, connectivity, and workplace systems.

Team Collaboration:

You will work as part of a wider technology support function with access to experienced engineers and specialist teams.

Professional Growth:

You will have opportunities to strengthen your knowledge of Microsoft 365, service management, networking, cloud platforms, and technical troubleshooting.

Key Responsibilities:

First Line Support:

Provide initial technical assistance for hardware, software, account, network, and access-related issues.

Ticket Management:

Log, categorise, prioritise, update, and close support requests using the service management system.

User Communication:

Support users through telephone, email, chat, remote access tools, and face-to-face communication.

Incident Resolution:

Investigate common technical incidents and apply approved troubleshooting procedures.

Password and Access Support:

Assist with password resets, account lockouts, user access, permissions, and multifactor authentication issues.

Microsoft 365 Support:

Help users with Outlook, Teams, OneDrive, SharePoint, Exchange Online, and other Microsoft 365 services.

Device Support:

Troubleshoot laptops, desktops, monitors, docking stations, printers, keyboards, mobile devices, and office peripherals.

Software Assistance:

Support the installation, configuration, updating, and basic troubleshooting of approved business applications.

Connectivity Support:

Investigate common wireless network, internet, virtual private network, and remote access problems.

Escalation:

Refer unresolved or complex incidents to the correct technical team with complete and accurate information.

Service Requests:

Complete routine requests involving software access, equipment changes, account setup, and approved system changes.

New Starter Support:

Prepare user accounts, devices, software access, and basic setup information for new employees.

Knowledge Management:

Create and update user guides, troubleshooting notes, frequently asked questions, and known issue records.

Asset Records:

Maintain accurate information about assigned devices, equipment returns, replacements, and technology inventory.

Service Monitoring:

Review open tickets, response times, service targets, recurring incidents, and unresolved user concerns.

Customer Service:

Keep users informed, manage expectations, and confirm that issues are resolved before closing requests.

Continuous Improvement:

Identify recurring support problems and suggest improvements to processes, documentation, and user guidance.

What We Are Looking For:

Experience:

At least 1 year of experience in service desk support, IT support, customer technical support, or a related role.

Education:

A qualification in Information Technology, Computing, Computer Science, or a related discipline is preferred.

Technical Knowledge:

Good understanding of Windows operating systems, Microsoft 365, user accounts, common business applications, and workplace devices.

Support Skills:

Ability to follow troubleshooting procedures, gather accurate information, and identify when an issue requires escalation.

Service Management:

Experience with ticketing systems such as ServiceNow, Jira Service Management, Freshservice, Zendesk, or similar platforms is preferred.

Customer Service:

Ability to remain patient, professional, and helpful when supporting users with different levels of technical knowledge.

Communication Skills:

Strong spoken and written English is required, together with the ability to explain technical steps clearly.

Problem Solving:

Ability to investigate issues logically, test possible solutions, and maintain accurate support notes.

Organisation:

Ability to manage several tickets, prioritise urgent incidents, meet response targets, and maintain reliable records.

Mindset:

You are patient, dependable, and service-focused. You take ownership of user concerns, communicate clearly, and remain calm when handling urgent or unfamiliar technical issues.

Pay: £2,500.00-£3,000.00 per month

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

customer service network analyst jobs in london, eng

Service Desk Analyst

IT Service Desk Analyst

Deskside Support Analyst

IT Support Analyst

Service Analyst - Reporting & Insights

Application Support Analyst

Analyst – Desktop Support

Service Analyst

Application Support Analyst

Technical Support Specialist

Technology Support Analyst

End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)

Service Desk Technician - 6 Month FTC

Associate SOC Analyst

Senior IT Service Desk Analyst

Service Delivery Analyst

Desktop Support Analyst

TechHub Support Analyst

Service Support Analyst

Onsite IT Support Analyst

I want to receive the latest job alerts for customer service network analyst in london, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected