Debt specialist Work, Jobs in London, Eng (with Salaries)

Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
Fraud Officer - London
Department for Work and Pensions —Barnet
- £37,016 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
12d
Servicing and Arrears Specialist
Landbay Partners —London
- Time management
- Life insurance
Debt Specialist (Family Support Service)
Lambeth Council —London
- £43,308 - £45,852 a year
- Full-time
- Communication skills
5d
Accounts Receivable Specialist - 12 months FTC
Fora Space Limited —London
- Hospitality
- AI
- Annual leave
Quick apply
13d
Debt Specialist/Supervisor
Citizens Advice —Walton-on-Thames
- £33,000 a year
- Supervising experience
- IT
4d
Quantitative Product Specialist
PEI Group —London
- Doctoral degree
- Master's degree
- Presentation skills
Group Accounts Assistant
Air Quality Consultants —London
- Full-time
- English
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Investment Specialist (Vice President) - Private Debt - London
Tikehau Capital —London
- Full-time
- Driving
- Organisational skills
- Time management
4d
Trainee - Debt Capital Markets
Société Générale —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Vulnerable Customer Specialist
Onmo —London
- Microsoft Outlook
- SharePoint
- IT
Client Relationship Coordinator (Client Onboarding and Invoicing)
Withersworldwide —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Servicing and Arrears Specialist
LANDBAY —London
- Time management
- Life insurance
Quick apply
Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
2d
Investment Associate Intern
DealGlobe —London
- Microsoft Powerpoint
- Microsoft Excel
- English
14d
Debt Restructuring - Associate
Rothschild & Co —London
- Full-time
- Analysis skills
- Computer networking
UK Global Network Banking Coverage Banker
Citi —London
- Full-time
- Master's degree
- Bachelor's degree
- Financial services
Investment Banking Associate/Analyst – UK Division
Alpha Wealth Group (London) Limited —London
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Mentoring
- Health & wellbeing programme
- Work from home
Quick apply
13d
M&A Analyst Intern
DealGlobe —London
- English
- Analysis skills
- Accounting
14d
AR & Finance Operations Specialist
Ebiquity —London
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Sales
- Annual leave
Quick apply

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Collections Specialist

Updraft
London

Quick apply

Job details

Full-time

Qualifications

Financial services
AI
Communication skills

Full job description

The role will support Updraft’s treatment of customers in financial difficulty through high-quality, empathetic customer interactions across Collections & Recoveries. The successful candidate will work directly with customers to understand their circumstances, provide appropriate support solutions, and help deliver positive customer and business outcomes within regulatory requirements.

The role covers pre-arrears, collections, recoveries, debt management plans, IVAs, vulnerable customer treatment and general customer service.

We’re looking for someone with strong collections experience who is also confident using AI tools and prompting techniques to improve customer conversations, workflows, and operational efficiency. The successful candidate will help identify opportunities to streamline processes, improve communication quality, and support automation initiatives while remaining hands-on in customer interactions.

This position is ideal for someone with experience in Collections & Recoveries within consumer lending or financial services, particularly in fast-paced, technology-driven environments.

Key Responsibilities:

Handle inbound and outbound customer conversations relating to arrears, repayments, and financial difficulty
Support customers with appropriate repayment solutions and forbearance options based on their circumstances
Deliver fair and empathetic treatment to vulnerable customers in line with regulatory expectations
Manage customer interactions across collections, servicing, debt management plans, and IVAs
Use AI tools and prompting techniques to improve communication quality, efficiency, and customer outcomes
Help identify opportunities for automation and process improvement within collections operations
Work closely with Operations, Product, and Engineering teams to support improvements to customer journeys and internal tooling
Maintain accurate customer records and ensure all activity is completed compliantly
Contribute ideas to improve team performance, customer experience, and operational effectiveness

Requirements

Experience working in Collections & Recoveries within consumer lending or financial services
Strong communication skills with the ability to handle sensitive customer conversations professionally and empathetically
Experience supporting customers in financial difficulty and understanding vulnerable customer treatment
Interest in AI tools, prompt engineering, and process automation
Comfortable using technology and learning new systems quickly
Proactive, hands-on approach with strong attention to detail
Ability to work effectively in a fast-paced environment
Fintech or digital financial services experience is desirable
Previous experience with consumer finance, particularly in credit cards, personal loans, or buy-now-pay-later products

Benefits

Competitive salary and performance-based bonuses
Flexible working arrangements; we follow a hybrid work culture

Quick apply

Refine Your Search

debt specialist jobs in london, eng

Collections Specialist

Fraud Officer - London

Servicing and Arrears Specialist

Debt Specialist (Family Support Service)

Accounts Receivable Specialist - 12 months FTC

Debt Specialist/Supervisor

Quantitative Product Specialist

Group Accounts Assistant

Investment Specialist (Vice President) - Private Debt - London

Trainee - Debt Capital Markets

Vulnerable Customer Specialist

Client Relationship Coordinator (Client Onboarding and Invoicing)

Servicing and Arrears Specialist

Head of Enforcement

Investment Associate Intern

Debt Restructuring - Associate

UK Global Network Banking Coverage Banker

Investment Banking Associate/Analyst – UK Division

M&A Analyst Intern

AR & Finance Operations Specialist

I want to receive the latest job alerts for debt specialist in london, eng

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