Digital adoption specialist Work, Jobs in London, Eng (with Salaries)

Client Success Executive
PEI Group —London
- English
- Administrative experience
Associate Product Specialist, Launch Graduate Program 2026 - London, UK
Mastercard —London
- Full-time
- Master's degree
Digital Learning & Enablement Specialist (12 Month FTC)
Apollo —London
- Continuous improvement
- Financial services
- Communication skills
- Annual leave
13d
AI Operations Specialist
Moss —London
- Full-time
- Hybrid work
- AI
Assistant Curators (Fixed term until 2028)
Science Museum Group —London
- £28,788 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
3d
Technology Training and Adoption Specialist
Arbuthnot Latham —London
- Computer Science
- Master's degree
- Bachelor's degree
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
6d
Data Technician Apprentice
The Specialist Works —London
- Hybrid work
- Azure
- SQL
- IT
Quick apply
Technology AI Business Partner
British Land —London
- Full-time
- Microsoft Office
- AI
Improvement Director for Cancer
King's College Hospital NHS Foundation Trust —London
- £113,565 - £150,569 a year
- Part-time
4d
LIMS Implementation Specialist
Magentus —London
- £45,000 - £55,000 a year
- Hybrid work
- Laboratory experience
- Annual leave
- Employee assistance programme
Senior AI Adoption Specialist
London & Partners —London
- £60,000 - £62,000 a year
- Full-time
- Hybrid work
- Management
- APIs
- IT
- Annual leave
Quick apply
3d
PPC Specialist
the7stars and Bountiful Cow —London
- Hybrid work
- Mentoring
- Employee assistance programme
- Gym membership
Quick apply
6d
Marketing Technology Specialist
Kaplan International —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Teaching
- Annual leave
- Employee discount
Quick apply
12d
Marketing Automation Specialist (7358)
Save the Children —London
- £39,000 a year
- Full-time
- Remote
- Analysis skills
- HTML
- Annual leave
- Employee assistance programme
1h
Digital Onboarding Specialist
Omniplex Learning —St Albans
- Hybrid work
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
Marketing Specialist
Wellington Management —London
- Full-time
- Remote
- Project management
- Presentation skills
- Organisational skills
Marketing Assistant
Miller Insurance Services —London
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
14d
Digital Workplace Consultant
Beyond —London
- Full-time
- Hybrid work
- Presentation skills
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Communications & Engagement Coordinator
International Rescue Committee —London
- £46,988 - £54,820 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for digital adoption specialist in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Success Executive

PEI Group -
London

Apply Now

Job details

Permanent

Qualifications

English
Administrative experience

Full job description

About The Role

Purpose of the Role

PEI Group’s Subscriptions organization brings together Account Management, Sales, Client Engagement, and Business Development to drive growth and retention across our data and research products. This team owns the full customer lifecycle - from initial acquisition to onboarding, ongoing engagement, renewal, and expansion - and plays a central role in delivering commercial outcomes and ensuring our brands are seen as essential tools for private market professionals globally.

Position Summary

Owns client onboarding, product adoption, usage optimization, and engagement insights across all Tier accounts. Acts as a key partner to Account Managers and Sales, ensuring clients realize product value, renew with confidence, and generate signals for cross-sell and upsell.

Key Responsibilities

Onboarding & Enablement

Deliver structured onboarding programs tailored to client tier and product mix.
Coordinate welcome materials, training sessions, user access, and first-use milestones.
Track implementation progress and surface blockers or engagement risks early.

Usage Monitoring & Insight Generation

Monitor client activity across platforms and products using engagement dashboards.
Identify gaps in usage, feature adoption, or account-level engagement trends.
Translate insights into actions for AMs and Sales (e.g., expansion, at-risk, advocacy potential).

Lifecycle Engagement Support

Support QBRs (when necessary) with usage insights, and engagement commentary.
Join Account Management and Sales on strategic calls to provide product usage context.

Coordinate across Client Success team for pooled enablement in Tiers.

Risk Management & Retention Signals

Flag early risk indicators: login drop-off, license underutilization, key contact disengagement.
Support renewal discussions by validating product value realization.
Run reports and provide analysis for disengaged accounts, usage drop-offs, or onboarding failures.

Internal Collaboration & Feedback Loop

Collaborate with Account Managers on renewal risk and expansion readiness.
Provide Sales with data to inform cross-sell timing and outreach.
Share structured feedback with Product and Marketing based on client interactions.

About You

Requirements

Although we are keeping direct experience and knowledge requirements to a minimum, we do need you to demonstrate your capabilities in relation to the points listed under essential requirements in the person specification. You should be prepared to discuss illustrations on how your competencies have helped you to achieve positive results.

We are looking for someone who is;

Qualification & Experience

Batchelors Degree (desired but not essential)
1+ years of experience working in a client facing position (or similar)
Experience in a telephony based role (essential)
Experience providing client demos and presentations (desired but not essential)
Previous experience in customer focused positions (essential)
Must be able to speak English to a professional business standard

Personal Attributes

Willingness to make several dozen cold calls a day to PEI service users.
Ability to acquire some knowledge and command of private markets.
Organisational ability to handle involved-administrative responsibilities.
Ability to achieve targets and maximise on client opportunities.
Tenacious and hardworking.
Able to communicate confidently to a range of senior clients.

PEI1

About Us

Who we are:

PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success.

What we do:

PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active – in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere – PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors.

At PEI we value diverse talent and welcome applications from everyone – regardless of background. We are an equal opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.

PEI Group supports flexible working arrangements, and we welcome career returners.

Apply Now

Refine Your Search

digital adoption specialist jobs in london, eng

Client Success Executive

Associate Product Specialist, Launch Graduate Program 2026 - London, UK

Digital Learning & Enablement Specialist (12 Month FTC)

AI Operations Specialist

Assistant Curators (Fixed term until 2028)

Technology Training and Adoption Specialist

Customer Onboarding Specialist

Data Technician Apprentice

Technology AI Business Partner

Improvement Director for Cancer

LIMS Implementation Specialist

Senior AI Adoption Specialist

PPC Specialist

Marketing Technology Specialist

Marketing Automation Specialist (7358)

Digital Onboarding Specialist

Marketing Specialist

Marketing Assistant

Digital Workplace Consultant

Communications & Engagement Coordinator

I want to receive the latest job alerts for digital adoption specialist in london, eng

Related Searches

Explore jobs in more locations

About The Role

About You

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected