Director of customer success Work, Jobs in London, Eng (with Salaries)

Director of Customer Success
dmg::media —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
4d
Director of Scaled Customer Success, Global
Frontify AG —London
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
Director of Customer Success
Aimée Willow Connex —London
- English
- Contracts
- Financial services
Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Management
- Sales
- Organisational skills
- Annual leave
- Work from home
Customer Success Team Lead
Log my Care —London
- £70,000 - £75,000 a year
- Hybrid work
- Leadership
- Communication skills
Customer Success Director
Retail Insight —London
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee discount
Quick apply
9d
Director of Customer Services
Smart Pension —London
- Hybrid work
- Agile
- AI
- Employee assistance programme
- Employee discount
Customer Success Manager, Enterprise
Heidi —London
- Full-time
- Hybrid work
Customer Success Manager
Deskpro —London
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- Marketing
Quick apply
Director of Client Management
Onyx CenterSource —London
- Full-time
- Remote
- Hospitality
- Salesforce
- Data analysis skills
Quick apply
13d
Head of Growth
Hertility —London
- £80,000 - £85,000 a year
- Full-time
- Remote
- Leadership
- Marketing
- Annual leave
- Employee discount
13d
Head of Customer Experience
IG Group —London
- Full-time
- Customer service
- Master's degree
- Analysis skills
Digital Customer Success Operations Manager
Soldo —London
- Full-time
- Financial services
- Employee assistance programme
Digital Customer Success Campaigns Manager
Soldo —London
- Full-time
- Employee assistance programme
Associate Director - Customer Success Management (Insurance)
Moody's —London
- English
- Bachelor's degree
- Travel
Customer Success Manager, Europe
Prosci —London
- Remote
- CRM software
- Microsoft Excel
- Salesforce
Quick apply
Director, Customer Success
EDB —London
- Remote
- Management
- Sales
Quick apply
Customer Success Manager, EMEA
Anteriad —London
- Remote
- Communication skills
- Marketing
- Annual leave
- Flexible schedule
Quick apply
Customer Success Manager
Patchwork —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- AI
- Employee assistance programme
Quick apply
Customer Onboarding Specialist
sunday —London
- Hybrid work
- Organisational skills
- Restaurant
- Communication skills
13d

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Director of Customer Success

dmg::media -
London

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

On-site gym
Company pension
Canteen
Employee assistance programme
Employee discount

Full job description

Director of Customer Success

Position: Full Time/Permanent

Location: Daily Mail Headquarters, Derry Street, HSK, London, W8 5HY

About the Role

The Director of Customer Success is a key role with full ownership of the full subscriber lifecycle at the Daily Mail & Daily Mail+, with a target of reaching 1 million digital subscribers by FY2028.

The role spans the full customer success picture, — from onboarding through to long-term retention and revenue maximisation, ensuring every subscriber is treated in the best possible way throughout. This role will heavily influence our net growth performance by working closely with our Acquisition, Product & Editorial teams and serving relevant performance & customer data to grow our subscriber base sustainably.

Reporting to the Group MD Subscriptions, this is a senior role with direct responsibility for the overall subscriber experience, maximising lifetime value, minimising churn, and creating/maintaining excellent customer journeys. It requires a customer-obsessed, commercial mindset, a data-driven approach, and the ability to work closely with editorial, product, acquisition and, particularly, data analytics teams.

Main Responsibilities

Retention strategy & trading — define and execute retention programmes, including win-back, save, and pause initiatives, with clear ownership of churn and save rate targets
Subscriber lifecycle & experience — own the end-to-end subscriber experience, from the moment a user becomes a customer through to long-term retention.
Customer journey — develop and continuously improve customer journeys across all relevant touchpoints, identifying and addressing key drop-off points
CRM strategy & execution — lead data-driven CRM across the subscriber base, ensuring personalised, timely communications that drive engagement and reduce churn
Pricing & lifetime value — manage pricing strategy across the customer lifecycle and own LTV modelling to inform commercial decisions & acquisition trading activity

Person Specification

Senior experience in customer success, retention, or lifecycle marketing — ideally with experience in subscriptions within a digital business; experience in the media industry would be an advantage, though not essential
A customer-obsessed and commercial mindset, with a data-driven approach
Strong commercial acumen with a track record of owning churn, LTV, and revenue metrics
Deep understanding of CRM and data-led personalisation
A strategic thinker who can also operate at pace in the detail
A minimum of 5 years of experience of leading people

Package Description

Our benefits package increases the longer you've been with us. Here's what to expect:

25 days' holiday (increasing by 1 per year up to a total of 30)
Pension plan and life cover
Discounts on online shopping, dining cards and vouchers, and access to our Employee Assistance Programme
Onsite gym, subsidised canteen and onsite nurse and GP clinics

Plus much more...

Our Commitment

We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.

We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process

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Refine Your Search

director of customer success jobs in london, eng

Director of Customer Success

Director of Scaled Customer Success, Global

Director of Customer Success

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Director of Customer Services

Customer Success Manager, Enterprise

Customer Success Manager

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Head of Growth

Head of Customer Experience

Digital Customer Success Operations Manager

Digital Customer Success Campaigns Manager

Associate Director - Customer Success Management (Insurance)

Customer Success Manager, Europe

Director, Customer Success

Customer Success Manager, EMEA

Customer Success Manager

Customer Onboarding Specialist

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