Facilities & support services manager Work, Jobs in London, Eng (with Salaries)

Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
11d
Community Manager
Morro UK —Canada Water
- £30,000 - £35,000 a year
- Full-time
- Front desk
- In-person
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
8d
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
8d
Build to Rent - General Manager
Sable Capital —London
- £60,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
10d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
1d
Multi-Site Deputy General Manager
Nuffield Health —London
- Up to £45,450 a year
- Full-time
- Employee discount
- Gym membership
Quick apply
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
4d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —London
- Full-time
- In-person
Quick apply
5d
Kitchens Facilities & Housekeeping Manager, Office Services, Woking
Collaborate Industries Limited —Woking
- £20 an hour
- Part-time
- Maintenance
- Supervising experience
- Electrical experience
- Free parking
Quick apply
2d
Office Manager/Administrator
Grafton Brickwork Services —Chingford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
Quick apply
2d
Assistant Facilities Manager - London, EC1V
Encore —London
- £47,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Facilities Coordinator
JLL —London
- In-person
5d
Client Services Manager
HeadFirst B.V. —London
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
12d
Patient Catering Manager
OCS Group —London
- Weekend availability
Quick apply
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
Assistant Facilities Manager
JAA-Jones Lang LaSalle Limited —London
- Full-time
- In-person
Quick apply
8d
Regional Facilities Coordinator
Glenholme Healthcare Ltd —Eton
- £36,000 - £38,000 a year
- Full-time
- Maintenance
- Administrative experience
- Plumbing
- Employee assistance programme
Quick apply
Business Support Administrator
Equans —Barbican
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Assistant Facilities Manager
JLL —London
8d
Allocator
OCS Group —Hounslow
- Organisational skills
- Communication skills
Quick apply

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facilities & support services manager jobs near london, eng

Customer Experience Manager

BidvestNoonan -
London

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Job details

Permanent | Full-time
£42,000 a year
11 days ago

Full job description

About The Role

Title: Customer Experience Manager

Location: Camden Town, NW1 8TT

Pay: £42,000

Shift: 45 hours a week

The overall purpose of this role is to enhance the brand reputation of our Client by ensuring that visitors and clients are received in an excellent and professional manner.

You will also support the Global Real Estate team and the Acuity Account Manager to develop the visitor’s journey in the building.

As a Customer Experience Manager within Acuity you will be expected to be immaculate presented, intuitive in your service approach and able to communicate at the right level and effectively with internal and external clients adding value to the role and the business.

A crucial aspect of your role is supporting management of the community piece and collaboration space for the occupiers.

Formulate and maintain a close working relationship with the Client and stakeholders.
Utilise the Acuity Concierge to continuously add value to the Client. Generate monthly management reports for the GRE team and complete monthly reports for the Client.
Continuously suggest service improvement initiatives.
Adhere to agreed timescales with respect to implementing any action plans agreed.
Ensure that the customer Experience Hosts and Post Room Operatives works in compliance with the Acuity Brand and Paramount Standards and ISO 9001.
Ensure a satisfactory and consistent level of service is reflected in all audits.
Promote and where possible implement the Acuity added value offerings.
Devise, implement and review in a timely manner, all SOPs pertaining to the site.
Ensure all employee training records are up to date.
Ensure all site documentation is in place and up to date.
Ensure that the International Facilities Helpdesk, Reception and Post Room portals are monitored, and that all correspondence are responded to in a timely manner.

Team Engagement:

Ensure that the Customer Experience Hosts and Post Room Operatives demonstrate the highest standards of service. · Responsibility for training and development of the team.
Conduct regular catchups, performance reviews for each team member and ensure personal development plans are in place.
Train all new starters and Acuity Select Team according to the Standard Operating Procedures.
Recognise and reward employee achievements.
Be an approachable, visible role model for both existing personnel and new hires of Acuity.
Act as an advocate/brand ambassador for Acuity,

Visitor and Client Experience:

To ensure that visitors and clients are received in an excellent and professional manner and that Reception, Concierge Desk and Post Room areas always operate a five-star service.
To lead by example, be immaculately presented and able to communicate effectively with both internal and external clients.
To act as an ambassador for both the client company and Acuity Services in all interactions both with other members of the team as well as all clients and visitors on site.
To build strong relationships with clients and employees, taking the initiative to continuously improve the service delivery.
Actively participate in your own training to ensure that a high level of customer service is achieved and maintained by your team.
To be fully conversant with all the tasks related to the daily Front of House and Post Room operations. ·
Ensure that your team implement current best practices to ensure a seamless delivery of Front of House and Post Services.
Ensure that your team maintain a flexible, “can do” attitude at all times to provide occupiers & guests with a consistent high-quality front of house and post service and to ensure that the Reception, Concierge Desk and Post Room areas is a welcoming, clean, safe, and secure environment.

Innovation and technology:

Continuously suggest service improvement initiatives.
Remain up to date and informed in all new Building Management technologies and innovations.
Continuous review of the technologies on site and proposal of touchless technologies.
Continuous research of recent technology, innovation, and integration.

About Us

For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.'

Quick apply

Refine Your Search

facilities & support services manager jobs in london, eng

Customer Experience Manager

Community Manager

Contract Support

Build to Rent - General Manager

Front of House Manager

Multi-Site Deputy General Manager

Guest Services Manager

Facilities Coordinator

Kitchens Facilities & Housekeeping Manager, Office Services, Woking

Office Manager/Administrator

Assistant Facilities Manager - London, EC1V

Facilities Coordinator

Client Services Manager

Patient Catering Manager

Experience & Engagement Manager

Assistant Facilities Manager

Regional Facilities Coordinator

Business Support Administrator

Assistant Facilities Manager

Allocator

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