First response group Work, Jobs in London, Eng (with Salaries)

Complaints & Information Officer
Hackney Borough Council —Hackney
- £49,155 - £51,228 a year
- Full-time
1d
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- English
- Communication skills
Resilience & Response Officer
Hackney Borough Council —Hackney
- £52,269 - £54,360 a year
- Overtime
- Hybrid work
- Administrative experience
- Organisational skills
Criminal Investigator
Home Office —London
- £32,110 - £37,193 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
13d
Operational Leader
Department for Work and Pensions —London
- £42,509 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
19h
Assistant Private Sector Housing Officer
Hammersmith & Fulham Council —Hammersmith
- £42,912 - £44,235 a year
9d
Guest Experience & Welcome Lead
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
1d
Tour Guide - London Expert
The View from The Shard —London
- £31,500 a year
- Temporary
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
9d
Waking Watch Offcer
Ashridge Group Ltd —East London
- £13.45 an hour
- Temporary
- First Aid Certification
- In-person
- Communication skills
Quick apply
14d
Independent Living Advisor
People Places Lives Ltd. —Camden Town
- £28,860 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Customer Operations Assistant - Part Time
LOVESPACE —London
- £13.85 an hour
- Part-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
Customer Operations Assistant
LOVESPACE —London
- £28,808 a year
- Part-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Employee discount
Quick apply
Corporate Receptionist
Rapport —London
- £34,000 a year
- Full-time
- Employee assistance programme
8d
Customer Service - Paid Internship
LOVESPACE —London
- £26,437 - £29,000 a year
- Temporary
- Customer service
- Continuous improvement
- Communication skills
Quick apply
Policy Apprenticeship - Assistant Parliamentary Clerk
HM Treasury —London
- £29,180 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
8d
Full-time PhD studentship (Chain & Yong Group)
University College London —London
- £24,643 a year
- Full-time
- Computer Science
- Master's degree
- Maths
7d
Night Security Officer VA2777
Anabas —London
- £15.02 an hour
- Full-time
- Employee assistance programme
- Life insurance
10h
Bellevue Apprenticeship and Tutoring Admin Officer
Bellevue Education International Limited —London
- £35,000 - £40,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- In-person
- Work from home
- Flexible schedule
Quick apply
6d
Facilities Officer
Future Youth Zone —Barking and Dagenham
- £31,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- Maintenance
- Plumbing
- Health & wellbeing programme
- Sick pay
Quick apply
21h
Administrator
Central and North West London NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Full-time
- Microsoft Excel
- In-person
- Communication skills
1d

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Complaints & Information Officer

Hackney Borough Council -
Hackney

Apply Now

Job details

Permanent | Full-time
£49,155 - £51,228 a year
1 day ago

Full job description

Salary - Grade

GBP £49,155 to £51,228 49155 - PO3

Contract Type

Permanent

Contracted Hours

Full Time - 36 hours per week

DBS Required

Yes

Department

Children & Education

Service

Children & Families Service

Closing date

14/07/2026

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Our Children & Education Directorate services aim to cultivate a future where every child, young person, and their family is empowered to thrive. Where the barriers to educational and personal development are dismantled, allowing each individual to reach their fullest potential. We envision a future where our unified approach, built on our relational Systemic, Trauma-informed and Anti-Racist (STAR) practice model, creates transformative experiences that inspire trust, foster belonging, and enrich lives.

The Complaints & Information Officer is a crucial role within the Children and Education Directorate, responsible for coordinating complex statutory and corporate complaint investigations. As the Directorate’s expert on Children’s Act, Council, and LGSCO complaints, you will manage case workflow for high-risk cases, champion quality investigation and response, and act as a thinking partner to identify systemic service failures and mitigate organisational risk. A key focus of the role includes translating complaint insights into service improvement by monitoring trends and ensuring the child’s voice is central to the wider quality assurance program, all while modeling a Systemic, Trauma-informed, and Anti-racist (STAR) approach. The role also provides coordination and support for processing information requests like FOIs and SARs, ensuring compliance with the Data Protection Act and GDPR legislation and guidance.

You will be required to:

– Communicate directly with members of the public who have made complaints while demonstrating excellent interpersonal skills. At all times you will need a sympathetic yet objective approach

– Process, respond to and coordinate complaints, enquiries and information requests in line with relevant local and national policy, guidance and legislation

– Facilitating and supporting effective investigation and full written responses on behalf of the Council

– Liaise with relevant officers and service managers on processes, responses and outcomes

– Record, monitor and report on the progress of complaints and compliance with statutory and corporate procedures

– Assess the most appropriate complaints process for individual cases to be progressed; where there is ambiguity, present reasoned options to the manger

– Ensure complainants and colleagues follow the appropriate complaints procedure within relevant timescales whilst promoting a positive culture of learning from complaints

– Review and quality assure responses to complaints that managers have drafted. You will therefore need to establish supportive working relationships quickly with colleagues in the directorates

– Provide advice and support to colleagues in all service areas regarding our complaints procedures, complaint handling expectations, and information request processing

– Work well under pressure, prioritise a varied workload, meet strict deadlines and operate effectively as part of a team.

For more information, please see the attached Job Description and Person Specification. A DBS is required for this position.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 14 July 2026 (22.59)

Interview date: W/C 27 July 2026

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

The interview process will include an assessment task which will be provided to you 24 hours prior to the interview time. The completed task must be submitted via email before the start of the interview.

The interview will be a panel interview, Q&A style.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: [email protected]

Apply Now

Refine Your Search

first response group jobs in london, eng

Complaints & Information Officer

Communications Officer (First Contact/Despatch)

Resilience & Response Officer

Criminal Investigator

Operational Leader

Assistant Private Sector Housing Officer

Guest Experience & Welcome Lead

Tour Guide - London Expert

Waking Watch Offcer

Independent Living Advisor

Customer Operations Assistant - Part Time

Customer Operations Assistant

Corporate Receptionist

Customer Service - Paid Internship

Policy Apprenticeship - Assistant Parliamentary Clerk

Full-time PhD studentship (Chain & Yong Group)

Night Security Officer VA2777

Bellevue Apprenticeship and Tutoring Admin Officer

Facilities Officer

Administrator

I want to receive the latest job alerts for first response group in london, eng

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