Football development manager Work, Jobs in London, Eng (with Salaries)

Stadium Tours Duty Manager - Casual
The Football Association —Wembley Stadium
- Weekend availability
- Microsoft Word
- CRM software
- Team management
8h
Production Assistant, Studios
IMG —London
- Weekend availability
- Microsoft Word
- English
- Organisational skills
3d
Senior Broadcast Operations Manager
The Football Association —Wembley Stadium
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Team management
- Recruiting
- Annual leave
2h
Account Manager, Consumer & Lifestyle
Finn Partners —London
- From £36,000 a year
- Full-time
- Social media management
- Bachelor's degree
- Mentoring
- Annual leave
Property Paralegal Document Controller
Boxpark - Head Office —Shoreditch
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Bar
- Organisational skills
Quick apply
2h
Event Day Supervisor - Casual
Tottenham Hotspur Football Club —London
- Conflict management
- Mentoring
- In-person
- Life insurance
Quick apply
Pre-Academy Manager
Brentford Football Club —Brentford
- Full-time
- Management
- Recruiting
- Leadership
Business Development & Partnerships Manager, Biodiversity Intactness Index
The Natural History Museum —South Kensington
- £46,000 a year
- Hybrid work
- Travel
- Communication skills
- Negotiation
- Employee discount
- Life insurance
Football Development Manager
Lively Kicks —Bushey
- £20 - £35 an hour
- Part-time
- Management
- Organisational skills
- In-person
Quick apply
14d
Senior Manager, Event Operations, UK (External Agency Position)
National Football League —London
- Weekend availability
- Hybrid work
- No degree
- Travel
- In-person
11d
Academy Kit Manager
Brentford Football Club —Brentford
- Weekend availability
- Travel
- Organisational skills
- Leadership
10d
CLUB/GENERAL MANAGER
Powerleague —London
- £40,000 - £50,000 a year
- Full-time
- Bar
- Customer service
- Budgeting
Quick apply
Compliance & Audit Manager
The Football Association —Wembley Stadium
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Business development
- Maths
- Annual leave
8h
Associate Project Manager
Fanatics Collectibles —London
- Microsoft Excel
- Bachelor's degree
- Organisational skills
Quick apply
2d
Operations Assistant | Community Sports Centre
Wimbledon - AELTC —Wimbledon
- Weekend availability
- Customer service
- School
- Annual leave
- Employee assistance programme
4d
Production Executive, Studios
IMG —London
- Weekend availability
- Microsoft Word
- Team management
- Travel
Research Assistant, PREDICTS Database Assistant
The Natural History Museum —South Kensington
- £32,500 a year
- Hybrid work
- Research
- Employee discount
- Life insurance
14d
Venue Technology Manager- UK & Europe
TOCA Social —London
- Weekend availability
- POS
- Organisational skills
- In-person
- Employee discount
Quick apply
Assistant Manager- Sports & Entertainment
Box Piccadilly Management —London
- £33,000 - £34,500 a year
- Full-time
- Bar
- Management
- Organisational skills
- Paid training
- Employee discount
Quick apply
9d
Grassroots Impact Manager - 12 Month Fixed Term Contract
The Football Association —Wembley Stadium
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave

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Stadium Tours Duty Manager - Casual

The Football Association -
Wembley Stadium

Apply Now

Job details

Fixed term contract | Zero hours contract
8 hours ago

Qualifications

Venue and attractions experience
Microsoft Word
CRM software
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Continuous improvement cycles oversight
Team management
Recruiting
Safeguarding procedures
Training & development
Leadership
Communication skills
A Level
Operations leadership experience
Rota coordination

Full job description

Have you ever wanted to help create memorable experiences at Wembley Stadium?

We're looking for an enthusiastic Stadium Tours Duty Manager to lead our Stadium Tours operation, inspiring a team to deliver exceptional visitor experiences every day. From welcoming football fans and tourists from around the world to driving operational excellence behind the scenes, you'll play a key role in showcasing one of the most famous stadiums on the planet.

This role is a casual position, with evening and weekend availability required.

What will you do?

Lead the day-to-day operation of Stadium Tours, ensuring a safe, efficient and high-quality visitor experience at all times.
Manage, coach and develop frontline team members, providing direction, support and performance feedback to maintain high standards of service delivery.
Oversee daily staffing requirements, resource allocation and operational planning to ensure tours are delivered effectively and in line with business needs.
Act as the senior operational lead during shifts, resolving visitor, operational and team issues promptly and professionally.
Monitor and drive visitor satisfaction, identifying opportunities to continually improve the guest experience and enhance the stadium tour offering.
Support the achievement of departmental commercial objectives by maximising ticket sales opportunities, retail revenue and upselling initiatives where appropriate.
Ensure all tours, activities and facilities operate in compliance with relevant policies, procedures, safeguarding requirements, health and safety legislation, and operational standards.
Maintain effective communication with internal departments and key stakeholders to support the successful delivery of tours, events and wider business activities.
Analyse operational performance, visitor feedback and key business metrics to identify trends and implement improvements that enhance efficiency and service quality.
Support the delivery of special events, VIP experiences and additional visitor attraction activities, ensuring a consistently high standard of execution.
Execute additional tasks as required to meet the FA's changing priorities.
Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.

What You'll Need?

Essential for the role:

Educated to A-Level standard or equivalent experience.
Sound understanding of visitor attraction, tourism, hospitality, leisure or event operations.
Strong knowledge of health & safety, safeguarding and customer service best practice.
Understanding of operational policies, procedures and compliance requirements within a public-facing environment.
Experience supervising or managing teams within a visitor attraction, hospitality, tourism, leisure, retail or event environment.
Experience delivering exceptional customer service in a high-volume, customer-facing operation.
Experience managing day-to-day operations, including staffing, operational planning and issue resolution.
Experience handling customer feedback and resolving complaints effectively.
Experience working towards performance, service and revenue targets.
Strong leadership, coaching and team development skills.
Excellent communication and interpersonal skills with the ability to engage a broad range of visitors and stakeholders.
Competent user of Microsoft Office applications, including Outlook, Word and Excel.
Ability to analyse operational performance data and visitor feedback to identify improvements.
Strong organisational and problem-solving skills, with the ability to make decisions under pressure
Ability to prioritise workload and manage multiple operational demands simultaneously.

Beneficial to have:

Knowledge of football, stadium operations and the wider sporting events industry.
Experience working within a stadium, visitor attraction, museum, cultural venue or major event environment.
Experience managing ticketed attractions or guided tour operations.
Experience of delivering VIP, premium or group visitor experiences.
Experience of managing budgets, stock control or commercial performance metrics.
Experience supporting recruitment, onboarding and training programmes.
Experience using ticketing, booking or visitor management systems.
Experience producing operational reports and performance analysis.
Ability to deliver presentations, team briefings and operational training.
Knowledge of rostering and workforce scheduling systems.
Familiarity with CRM and customer feedback platforms.

What's in it for you?

We pride ourselves on offering a competitive rate of pay as well as great opportunities to develop and grow in your role.

We are committed to ensuring everyone can flourish in their roles, and by doing this, we offer top-of-the-range facilities under the arch of the iconic Wembley National Stadium, the home of English football.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA's commitment to ensuring a safe environment for everyone in football, successful candidates will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role. Casual work is conditional upon receipt of a satisfactory DBS check result, which will be fairly considered on a case-by-case basis, in line with legislation and government guidance.

Apply Now

Refine Your Search

football development manager jobs in london, eng

Stadium Tours Duty Manager - Casual

Production Assistant, Studios

Senior Broadcast Operations Manager

Account Manager, Consumer & Lifestyle

Property Paralegal Document Controller

Event Day Supervisor - Casual

Pre-Academy Manager

Business Development & Partnerships Manager, Biodiversity Intactness Index

Football Development Manager

Senior Manager, Event Operations, UK (External Agency Position)

Academy Kit Manager

CLUB/GENERAL MANAGER

Compliance & Audit Manager

Associate Project Manager

Operations Assistant | Community Sports Centre

Production Executive, Studios

Research Assistant, PREDICTS Database Assistant

Venue Technology Manager- UK & Europe

Assistant Manager- Sports & Entertainment

Grassroots Impact Manager - 12 Month Fixed Term Contract

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