Freedom of information officer Work, Jobs in London, Eng (with Salaries)

Data Protection Analyst - Complaints
Heathrow —London
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- No degree
- Annual leave
- Work from home
21h
Workplace Assistant
City of Westminster Council —Westminster
- £30,225 - £30,654 a year
- Temporary
- Customer service
- IT
- Communication skills
3d
Complaints & information Officer - Children and Education
Civic Recruitment Limited —Hackney
- Hybrid work
- Supervising experience
- No degree
- Communication skills
Quick apply
Philanthropy Officer
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
4h
Deputy Money Laundering Reporting Officer
Revolut —London
- Master's degree
- Bachelor's degree
- Financial services
Data Protection Analyst
Heathrow —London
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- No degree
- Annual leave
- Work from home
21h
Programme Officer – Ending Homelessness Accelerator Programme
London Councils —London
- From £44,330 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Communication skills
Quick apply
4d
Investigations & Collections Officer
Dukes Bailiffs Limited —London
- From £28,900 a year
- Full-time
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Flexitime
Quick apply
12d
Team Assistant
Apex Group —London
- Full-time
- Organisational skills
- Communication skills
- Annual leave
Money Laundering Reporting Officer (Crypto)
Revolut —London
- English
- Financial services
- Negotiation
Strategy & Governance Officer
Civic Recruitment Limited —Hackney
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
Quick apply
Complaints, Casework & FOI Officer
Slough Borough Council —Burnham
- £30,160 - £35,530 a year
- Full-time
- Hybrid work
- Annual leave
6d
S106 Skills & Employability Officer
Hillingdon Council —Uxbridge
- £48,003 - £52,194 a year
- Hybrid work
- Project management
- Communication skills
- Negotiation
- Free parking
- Work from home
Head of Record Review Team
Ministry of Justice —London
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Project management
- Presentation skills
- Annual leave
- Employee discount
10d
Licensing Officer
London Borough of Camden —London
- From £46,006 a year
- Full-time
- Agile
12d
Financial Crime Advisory Officer
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
Quick apply
People Engagement Lead (Temp, Mat. Leave Cover)
Feeld —London
- £70,000 - £90,000 a year
- Temporary
- Remote
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
11d
PA and Business Support
HM Treasury —London
- £29,200 - £30,660 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
1d
Senior Compliance Specialist – Governance & Reporting
SWIFT Financial Messaging Services —London
- Full-time
- English
- Communication skills
Sanctions Compliance Officer
Morgan Stanley —London
- Full-time
- Analysis skills
- Project management
- Communication skills

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Data Protection Analyst - Complaints

Heathrow -
London

Apply Now

Job details

Full-time
21 hours ago

Benefits

Annual leave
Work from home
Private medical insurance

Qualifications

Microsoft Excel
Customer service
CIPP
SharePoint
Adobe Acrobat

Full job description

Heathrow is a city within a city – a complex ecosystem that provides an astonishing variety of high profile, absorbing work. From helping protect the data on which the safety of millions of passengers depends, to negotiating licenses for airlines and drafting leases for hundreds of shops and restaurants, there are opportunities for interesting, inspiring work at every turn. Not least in mitigating and managing risk in the wider aviation industry to ensure generations to come can enjoy the freedom and excitement of air travel.

Our Legal & Business Assurance function brings together legal and business assurance professionals, all committed to living our values. Together, we operate within regulatory and statutory frameworks, always acting responsibly and doing the right thing. You’ll be making sure we operate to the highest standards, across the kind of varied projects that you only find in an ever-changing environment like ours. Part of a close-knit and driven team, you’ll take on work you’ll both take real pride in and feel passionate about.

This role supports the day-to-day running of the Office of the Data Protection Officer (DPO), ensuring the effective management of privacy-related activities across the organisation. The position plays a key role in overseeing end-to-end processes for privacy complaints while providing ad hoc support for other compliance-related activities.

Working with both internal and external stakeholders, you will be responsible for implementing and managing an end-to-end complaints process, identifying opportunities for improvement, developing reporting and dashboards, and responding to a wide range of privacy-related complaints.

You will also support the wider Privacy Team in delivering other compliance-related initiatives, including, but not limited to, rights requests, incident management, and compliance assessments.

Manage privacy complaints end-to-end, ensuring timely investigation, stakeholder engagement, record-keeping, reporting, dashboard creation, and professional resolution within agreed timescales. This role is responsible for ensuring that complaints are managed and responded to in a professional and timely manner. You will be required to maintain all documentation relating to complaints.
Stakeholder engagement will be required to investigate complaints. This will involve working with both internal and external stakeholders to support effective resolution.
Identify and implement best practices, and update training materials based on lessons learned from complaints, emerging trends, and industry best practice.
Assist with core DPO activities, including compliance reviews, reporting, stakeholder communications, and the scheduling of regular privacy-related activities.
Support the wider team with the Rights Requests process, ensuring compliance with statutory deadlines, monitoring performance, and engaging effectively with internal and external stakeholders.
Provide privacy advice and guidance to stakeholders, supporting privacy-by-design principles, data protection assessments, compliance activities, and the timely completion of privacy-related requirements.
Maintain and enhance the Office of the DPO's digital presence and knowledge resources, including the management of online content, self-service tools, training materials, and the team inbox.
Support privacy incident and third-party risk management activities, including investigations, fact-finding, reporting, mitigation actions, lessons learned, and oversight of personal data processing carried out by suppliers and partners.
Produce and analyse privacy management information, including KPIs, dashboards, reports, and trend analysis, identifying opportunities for process improvement and enhancing the effectiveness of the privacy function.

Knowledge of data protection legislation, including UK GDPR, PECR, the Data (Use and Access) Act (DUAA), and related privacy regulations.
Experience of working in a fast-paced environment, managing competing priorities, ad hoc requests, and fixed deadlines.
Strong stakeholder management skills, with the ability to build and maintain positive relationships across a range of internal and external stakeholders.
Proven ability to work collaboratively as part of a team while managing responsibilities independently.

Ideally, you'll also have:

Experience in customer service, complaints handling, or case management environments.
A degree-level qualification, apprenticeship, or equivalent relevant work experience.
Professional privacy qualifications, such as CIPP/E, CIPM, or equivalent certifications.
Experience of using Microsoft 365 applications, including SharePoint, Excel, and Microsoft Purview eDiscovery, as well as Adobe Acrobat Pro.
Experience of web content management and/or webpage design.
Experience in service design, implementation, monitoring, and continuous improvement.

#LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

Apply Now

Refine Your Search

freedom of information officer jobs in london, eng

Data Protection Analyst - Complaints

Workplace Assistant

Complaints & information Officer - Children and Education

Philanthropy Officer

Deputy Money Laundering Reporting Officer

Data Protection Analyst

Programme Officer – Ending Homelessness Accelerator Programme

Investigations & Collections Officer

Team Assistant

Money Laundering Reporting Officer (Crypto)

Strategy & Governance Officer

Complaints, Casework & FOI Officer

S106 Skills & Employability Officer

Head of Record Review Team

Licensing Officer

Financial Crime Advisory Officer

People Engagement Lead (Temp, Mat. Leave Cover)

PA and Business Support

Senior Compliance Specialist – Governance & Reporting

Sanctions Compliance Officer

I want to receive the latest job alerts for freedom of information officer in london, eng

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