Global customer experience manager Work, Jobs in London, Eng (with Salaries)

Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Customer Success Manager
LM Talent Solutions —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
- Work from home
- Referral programme
Quick apply
20h
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
9d
Customer Support - Manager, LONDON
nsave —London
- Full-time
- Communication skills
- Annual leave
- Gym membership
Quick apply
Customer Experience Manager, Mid Market
NAVEX —London
- £55,000 a year
- Full-time
- Hybrid work
- Communication skills
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Sr. Manager, Global Customer Success - Hyperscale - EMEA
Digital Realty —London
- Full-time
- Engineering
- Bachelor's degree
- Mentoring
Global Agency Account Manager, Large Customer Sales
Google —London
- £84,000 - £86,500 a year
- Sales
- Business development
- Bachelor's degree
9d
Customer Success Manager - EMEA D+A
Insight Software —London
- £44,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Analysis skills
Project Manager - Global Client Operations
VSI —London
- Microsoft Office
- Project management
- Organisational skills
Quick apply
1d
Associate Manager, Workplace Experience
Snyk —London
- Full-time
- Hybrid work
- Hospitality
- Management
- IT
- Flexible schedule
- Life insurance
Customer Success Manager (m/f/d)
Jedox —London
- Computer Science
- Presentation skills
- Business
- Annual leave
- Employee discount
Quick apply
Strategic Customer Success Manager
Eptura —London
- Full-time
- Hybrid work
- Analysis skills
- Life insurance
Quick apply
Senior Manager Customer Experience and Advocacy
HSBC Global Services Limited —London
- Full-time
- Analysis skills
- Agile
- AI
7d
Workspace Experience and Operations Senior Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
5d
Customer Success Manager (SMB & Mid-Market)
Mention Me —London
- Full-time
- Hybrid work
- Salesforce
- Driving
- AI
- Annual leave
- Life insurance
Quick apply
Customer Success Manager
Alpaca —London
- Remote
- Microsoft Office
- Contracts
- APIs
Quick apply
12d
Customer Success Manager
Eurobase —London
- Full-time
- CRM software
Quick apply
Enterprise Customer Success Manager (m/f/d)
DataGuard —London
- Full-time
- Hybrid work
- English
- Leadership
- Communication skills
Consumer Credit Merchant Support Manager
paypal —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
- Annual leave

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global customer experience manager jobs near london, eng

Client Engagement Manager

Monotype
London

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Customer relationship management
Mentoring
Leadership

Full job description

London, UK

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

The Client Engagement Manager serves as the primary post-sales delivery leader and client liaison. Partnering with a team of Operation Specialists, this role will align delivery with client expectations, help drive commercial outcomes and identify growth opportunities.

Reporting in to the Director, Services, the Client Engagement Manager will act as a strategic advisor to understand client needs, bridge sales and implementation with commercial responsibility. This role will be expected to travel within Europe/US from time to time.

This is a high-impact role at the heart of how Monotype delivers value to its clients. If you're someone who thrives at the intersection of strategy, delivery, and client relationships, and you want to do that work at a company with a genuinely unique creative legacy - we'd love to hear from you!

Key Responsibilities:

Delivery Leader: Lead and participate directly in client-facing work, including discovery interviews, compliance assessments, and font asset audits, ensuring high-quality execution across implementation engagements.

Commercial accountability: Own the financial health of your account portfolio, managing margin, scope changes, and change orders, while maintaining revenue forecast accuracy

Strategic partnership: Co-lead Quarterly Business Reviews (QBRs) with Sales, support account planning and coordinate executive engagement.

Delivery coordination: Oversee delivery across multiple customers and concurrent workstreams, manage escalations and ensure quality outcomes that align with internal SLAs

Sales bridge: Partner with Sales during pre-sale discovery and scoping, contribute to the development of Statements of Work (SOWs), and ensure that sold services are realistic and deliverable.

Growth and retention: Cultivate ongoing client relationships to uncover expansion opportunities, and collaborate with Sales to inform renewal strategies and support upsell discussions.

Skills/Experience:

Proven experience in client delivery, ideally in a professional services environment

Strong problem solving and analytical skills

Proven leadership experience, or mentoring experience

Demonstrated strength in client relationship management, including leading QBRs and navigating escalations

Experience coordinating multi‑workstream or multi‑pillar delivery, ensuring quality and on‑time execution

Excellent presentation skills, ability to present in front of internal and external stakeholders

Familiarity with creative services, brand identity workflows, or digital asset management is a plus. You'll be working at the intersection of design, technology, and enterprise brand.

Apply Now

Refine Your Search

global customer experience manager jobs in london, eng

Client Engagement Manager

Customer Success Manager

Customer Experience Manager

Customer Support - Manager, LONDON

Customer Experience Manager, Mid Market

Junior Account Manager (Customer Support)

Sr. Manager, Global Customer Success - Hyperscale - EMEA

Global Agency Account Manager, Large Customer Sales

Customer Success Manager - EMEA D+A

Project Manager - Global Client Operations

Associate Manager, Workplace Experience

Customer Success Manager (m/f/d)

Strategic Customer Success Manager

Senior Manager Customer Experience and Advocacy

Workspace Experience and Operations Senior Manager

Customer Success Manager (SMB & Mid-Market)

Customer Success Manager

Customer Success Manager

Enterprise Customer Success Manager (m/f/d)

Consumer Credit Merchant Support Manager

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