lead hand Work, Jobs in london, eng (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Front of House & Office Coordinator
Saturn Fintech Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Travel
- Annual leave
- Gym membership
Quick apply
7d
Supervisor
Smiggle —Oxford Circus
- 8 hour shift
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
13d
Intern, Venue
The Event Academy —London
- Full-time
- Sales
- Work from home
2d
PMO Lead
G MASS —London
- Up to £90,000 a year
- Hybrid work
- Financial services
- AI
Quick apply
14d
Shift Lead | Mayfair
Blank Street —London
- Weekend availability
- Hospitality
- Customer service
- Café
General Manager
iQ Student Accomodation —London
- £42,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
14d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Assistant General Manager (AGM)
Hawksmoor Borough —London
- Up to £66,100 a year
- Overtime
- Restaurant
- Communication skills
- Referral programme
Quick apply
Assistant General Manager
The Palomar —London
- £55,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Farm Lead
The Felix Project —London
- £29,000 - £31,000 a year
- Full-time
- Travel
- Communication skills
18h
General Manager
Roxy Leisure —London
- £55,000 - £58,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply
Scheduling Team Lead
Acorn —Slough
- Full-time
- Management
- Organisational skills
- Leadership
Strategic Early Years Lead
The Royal Foundation of The Prince and Princess of Wales —London
- Full-time
- Hybrid work
- Organisational skills
- Time management
- Employee assistance programme
12d
Game Lead - Live Studios (Hybrid-casual Games)
Voodoo —London
- Full-time
- Remote
- English
- Leadership
- Communication skills
Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
7d
Workplace Ambassador
JLL —London
Entertainment Manager
Bam Karaoke Box —London
- £42,500 - £48,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
22h
Club Manager Westfield Studios (40 hours)
Gymbox —London
- £35,000 - £40,000 a year
- Full-time
Quick apply
17h
Assistant General Manager
TeamSport —Edmonton
- Weekend availability
- Bar
- Management
6d

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Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

lead hand jobs in london, eng

Customer Experience Team Leader

Front of House & Office Coordinator

Supervisor

Intern, Venue

PMO Lead

Shift Lead | Mayfair

General Manager

Head Of Customer Experience

Assistant General Manager (AGM)

Assistant General Manager

Farm Lead

General Manager

Scheduling Team Lead

Strategic Early Years Lead

Game Lead - Live Studios (Hybrid-casual Games)

Operational Excellence & Process Improvement Lead

Workplace Ambassador

Entertainment Manager

Club Manager Westfield Studios (40 hours)

Assistant General Manager

I want to receive the latest job alerts for lead hand in london, eng

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