Loan servicing specialist Work, Jobs in London, Eng (with Salaries)

Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
8d
Servicing and Arrears Specialist
Landbay Partners —London
- Time management
- Life insurance
Servicing and Arrears Specialist
LANDBAY —London
- Time management
- Life insurance
Quick apply
Operations Administrator
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Doctoral degree
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
5d
Broker Support Specialist
Gallagher Re —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Life insurance
Loan Officer
Shawbrook —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
16h
Safety & Compliance Maintenance Specialist
Kitt —London
- £36,500 - £46,000 a year
- Full-time
- Basic maths
- Maintenance
- Plumbing
Quick apply
Investment Administrator - Client Data & Payments
Arbuthnot Latham —London
- Microsoft Excel
- Communication skills
7d
PPC Specialist
the7stars and Bountiful Cow —London
- Hybrid work
- Mentoring
- Employee assistance programme
- Gym membership
Quick apply
1d
Professional Services Consultant Lead
FIS Global —London
- Full-time
- Customer service
- Travel
- Accounting
Claims Policy & Governance Support Analyst
Compre Group —London
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Client Delivery Manager
Finova —London
- Hybrid work
- Travel
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
2d
Account Manager
Gallagher —London
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
1d
Client Partner
Havas Group —London
- Full-time
- Hybrid work
- Human resources
- IT
Senior Customer Success Account Manager (12-month FTC)
Finova —London
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
8d
Ecommerce IT Service Delivery and Business Analyst (Warehouse and Logistics)
Fast Retailing —London
- Full-time
- Hybrid work
- Sales
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Wholesale Lending Business Readiness Director
Barclays —London
- Analysis skills
- Organisational skills
- Agile
1d
Ecommerce Service Delivery and System Operation Specialist
Fast Retailing —London
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- System design
- Annual leave
- Employee assistance programme
Portfolio Risk Manager [Exposure Management]
Compre Group —London
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Director, Lending Specialist
Sotheby's —London
- Sales
- Master's degree
- Analysis skills

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Collections Specialist

Updraft
London

Quick apply

Job details

Full-time
8 days ago

Qualifications

Financial services
AI
Communication skills

Full job description

The role will support Updraft’s treatment of customers in financial difficulty through high-quality, empathetic customer interactions across Collections & Recoveries. The successful candidate will work directly with customers to understand their circumstances, provide appropriate support solutions, and help deliver positive customer and business outcomes within regulatory requirements.

The role covers pre-arrears, collections, recoveries, debt management plans, IVAs, vulnerable customer treatment and general customer service.

We’re looking for someone with strong collections experience who is also confident using AI tools and prompting techniques to improve customer conversations, workflows, and operational efficiency. The successful candidate will help identify opportunities to streamline processes, improve communication quality, and support automation initiatives while remaining hands-on in customer interactions.

This position is ideal for someone with experience in Collections & Recoveries within consumer lending or financial services, particularly in fast-paced, technology-driven environments.

Key Responsibilities:

Handle inbound and outbound customer conversations relating to arrears, repayments, and financial difficulty
Support customers with appropriate repayment solutions and forbearance options based on their circumstances
Deliver fair and empathetic treatment to vulnerable customers in line with regulatory expectations
Manage customer interactions across collections, servicing, debt management plans, and IVAs
Use AI tools and prompting techniques to improve communication quality, efficiency, and customer outcomes
Help identify opportunities for automation and process improvement within collections operations
Work closely with Operations, Product, and Engineering teams to support improvements to customer journeys and internal tooling
Maintain accurate customer records and ensure all activity is completed compliantly
Contribute ideas to improve team performance, customer experience, and operational effectiveness

Requirements

Experience working in Collections & Recoveries within consumer lending or financial services
Strong communication skills with the ability to handle sensitive customer conversations professionally and empathetically
Experience supporting customers in financial difficulty and understanding vulnerable customer treatment
Interest in AI tools, prompt engineering, and process automation
Comfortable using technology and learning new systems quickly
Proactive, hands-on approach with strong attention to detail
Ability to work effectively in a fast-paced environment
Fintech or digital financial services experience is desirable
Previous experience with consumer finance, particularly in credit cards, personal loans, or buy-now-pay-later products

Benefits

Competitive salary and performance-based bonuses
Flexible working arrangements; we follow a hybrid work culture

Quick apply

Refine Your Search

loan servicing specialist jobs in london, eng

Collections Specialist

Servicing and Arrears Specialist

Servicing and Arrears Specialist

Operations Administrator

Broker Support Specialist

Loan Officer

Safety & Compliance Maintenance Specialist

Investment Administrator - Client Data & Payments

PPC Specialist

Professional Services Consultant Lead

Claims Policy & Governance Support Analyst

Client Delivery Manager

Account Manager

Client Partner

Senior Customer Success Account Manager (12-month FTC)

Ecommerce IT Service Delivery and Business Analyst (Warehouse and Logistics)

Wholesale Lending Business Readiness Director

Ecommerce Service Delivery and System Operation Specialist

Portfolio Risk Manager [Exposure Management]

Director, Lending Specialist

I want to receive the latest job alerts for loan servicing specialist in london, eng

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