Manager ftc 12 Work, Jobs in London, Eng (with Salaries)

Customer Support Calls Manager (12 Months FTC)
Second Nature —London
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Analysis skills
Quick apply
Insights Manager (12 Month FTC)
Moonshot —London
- £46,000 - £60,000 a year
- Hybrid work
- Social media management
- Data analysis skills
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Concession Manager (12 Months FTC)
Disney —London
- Leadership
- Communication skills
3d
Senior Communications Manager - Education - 12 months FTC
RICS —London
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Team Manager - Heathrow (12 month FTC)
Tiffany & Co. —London
- Weekend availability
- Sales
- Leadership
- Annual leave
Revenue Manager (12 Months FTC)- UK
Marriott International, Inc —London
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Restaurant management
4d
Senior Campaign Manager - 12 month FTC
Monks —London
- Presentation skills
- Communication skills
- Marketing
Quick apply
4d
Senior Commercial Manager - 12 month FTC
OVO Energy —London
- £59,690 - £75,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Employee discount
- Gym membership
Quick apply
2d
Localisation Programme Manager - 12 month FTC
Monks —London
- English
- Project management
Quick apply
4d
Solutions Manager (12 month FTC)
Collinson —London
- Hybrid work
- PMP
- Hotel
- Bachelor's degree
Senior B2C Marketing Manager - 12 Month FTC
Wifinity —London
- Hybrid work
- Management
- Marketing
- English
- Annual leave
Quick apply
Global Internal Communications Manager - FTC 12 months
Turner & Townsend —London
- Full-time
- Microsoft Office
- SharePoint
- AI
Quick apply
Data Protection Manager - 12 Month FTC
Beazley Management Limited —London
- Communication skills
Project Manager - Location Based Entertainment (LBE) - 12 month FTC
WildBrain CPLG —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
Marketing Manager (12 Month FTC)
Makers —London
- £50,000 a year
- Hybrid work
- Organisational skills
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
Technical Project Manager - London/Bristol - 12 month FTC
adm Indicia —London
- Full-time
- Hybrid work
- Project management
- Continuous improvement
Quick apply
11d
Procurement Manager - FTC 12 Months
Worldwide Flight Services —Heathrow
- Full-time
- Negotiation
Quick apply
5d
Marketing Insights Manager - 12 Month FTC
Visa Europe Limited —London
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Assistant Hotel Manager -12 Month FTC
TravelodgeHotels —Romford
- £28,750 a year
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Senior Compliance Manager (12 month FTC)
Starling —London
- Hybrid work
- Management
- Analysis skills
- Financial services
- Annual leave
- Employee discount
Quick apply
6d

I want to receive the latest job alerts for manager ftc 12 in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Support Calls Manager (12 Months FTC)

Second Nature -
London

Quick apply

Job details

Full-time

Qualifications

Google Suite
Customer service
Analysis skills
Project management
Customer support
Communication skills

Full job description

About Second Nature

We’re here to help people take control of their health. By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.

Our digital habit change programme, delivered digitally through mobile and web apps – helps people to improve their lifestyle, lose weight, and ultimately reduce their risk for conditions such as type 2 diabetes.

We've positively changed the lives of over 250,000 people
We're rated 'Excellent' by over 7k of our members on Trustpilot
We're growing extremely quickly & are now a profitable business
We're one of the few consumer health brands that are commissioned by the NHS and leading health insurer, Vitality Health
We're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future
Our team members stay with us for an average of 4.3 years

The Role: Customer Support Calls Manager

We’re looking for a high‑energy, motivational Customer Support Calls Manager to lead our team of 10–15 remote customer support associates.

This role is all about balancing performance and quality: keeping the team engaged, focused, and motivated while delivering exceptional member experiences. You’ll run call campaigns linked to engagement and milestone goals, track performance closely, and ensure that quality outcomes are achieved alongside ambitious performance targets.

You’ll be hands‑on in coaching, developing, and recognising your team, ensuring that achievements are celebrated, personal growth is supported, and team wellbeing is always prioritised.

Note: This is a 12-month fixed-term contract (FTC) with the option to extend

️ What You’ll Be Doing

Lead, coach, and motivate a team of 10–15 fully remote calls agents, ensuring high levels of engagement and consistent performance.
Manage call campaigns focused on engagement and milestones, ensuring successful delivery against targets.
Build a positive, high‑energy team culture to keep agents motivated in a high‑volume and often repetitive environment.
Monitor team KPIs, focusing on:
- Call Quality – ensuring conversations meet standards of empathy, clarity, and compliance.
- Conversions – driving successful outcomes from engagement calls.
- Call Completion – ensuring agreed volumes of calls are made and completed effectively.
Partner with the Quality Monitoring Specialist to review performance, identify trends, and introduce training or process changes.
Provide constructive coaching and feedback, supporting both individual growth and team‑wide development.
Hold regular 1:1s, personal development sessions, and team meetings to maintain alignment and motivation.
Drive continuous improvement by introducing new processes, workflows, and best practices to boost both efficiency and quality.
Act as a point of escalation for complex queries and safeguarding cases.

Requirements

✅ What We’re Looking For

Experience managing small to medium‑sized customer support teams, ideally remote and in a fast‑paced environment.
Proven ability to coach, inspire, and motivate teams to consistently achieve quality and conversion targets.
Excellent written and verbal communication skills — able to energise your team and communicate clearly with stakeholders.
Confident with customer service software (Intercom and Ringover experience a plus) and Google Suite (especially Sheets).
Strong analytical skills with experience using data and reporting to make decisions and identify opportunities.
Highly organised with strong prioritisation and project management skills; able to juggle multiple campaigns and initiatives.
A proactive problem‑solver with excellent attention to detail and tenacity when uncovering issues and implementing solutions.
Resilient under pressure and motivated by achieving ambitious goals.

Benefits

What We Offer

An exciting job at a health-tech startup. You’ll be able to see first-hand the impact that we have on improving thousands of people’s lives and tackling the type 2 diabetes and obesity epidemic on a daily basis

A competitive salary, alongside share options in a growing and profitable health-tech company
25 days holiday plus national holidays
Remote flexibility: work from abroad up to 4 weeks at a time (within 2-hour UK time zone)
Quarterly in-person socials and company meet-ups
A friendly, mission-driven team where your work really matters

Quick apply

Refine Your Search

manager ftc 12 jobs in london, eng

Customer Support Calls Manager (12 Months FTC)

Insights Manager (12 Month FTC)

Concession Manager (12 Months FTC)

Senior Communications Manager - Education - 12 months FTC

Team Manager - Heathrow (12 month FTC)

Revenue Manager (12 Months FTC)- UK

Senior Campaign Manager - 12 month FTC

Senior Commercial Manager - 12 month FTC

Localisation Programme Manager - 12 month FTC

Solutions Manager (12 month FTC)

Senior B2C Marketing Manager - 12 Month FTC

Global Internal Communications Manager - FTC 12 months

Data Protection Manager - 12 Month FTC

Project Manager - Location Based Entertainment (LBE) - 12 month FTC

Marketing Manager (12 Month FTC)

Technical Project Manager - London/Bristol - 12 month FTC

Procurement Manager - FTC 12 Months

Marketing Insights Manager - 12 Month FTC

Assistant Hotel Manager -12 Month FTC

Senior Compliance Manager (12 month FTC)

I want to receive the latest job alerts for manager ftc 12 in london, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected