National rail service Work, Jobs in London, Eng (with Salaries)

Customer Services Assistant
Transport for London —London
- £27,100 - £28,050 a year
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
2d
Deputy Director Commercial Services
British Transport Police —London
- £103,002.13 a year
- Full-time
- Continuous improvement
- Contracts
- Leadership
- Annual leave
- Gym membership
Quick apply
CCTV Intelligence and Retrievals Officer
British Transport Police —London
- £31,736.51 a year
- Full-time
- Travel
- AI
- Communication skills
- Annual leave
- Gym membership
Quick apply
1d
Retail Service Managers- Birmingham
XC Trains Limited —London
- £26,888 - £34,061 a year
- Weekend availability
- Travel
Quick apply
Earthworks Materials Coordinator
SCS Railways —London
- Monday to Friday
- IT
- In-person
- Communication skills
5d
Trainee Asbestos Surveyor/Analyst
Pennington Choices Ltd —London
- £25,642.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- IT
- Health & wellbeing programme
- Annual leave
Business Analyst
Demo160: Core Template TEMC —London
- Full-time
- Analysis skills
FX Sales
FalconX —London
- Sales
- Communication skills
Quick apply
Roster Clerk - St Pancras International Station
Network Rail —London
- £28,000 - £32,375 a year
- Full-time
- IT
- Communication skills
- Annual leave
9d
Plant Manager
SCS Railways —London
5d
Associate (Civils – Highways)
Robert Bird Group —London
- Engineering
- Construction
- Communication skills
Associate (Civils – Highways)
Surbana Jurong Private Limited —London
- Engineering
- Construction
- Communication skills
Flexi Educator
N Family Club —London
- £14.78 - £17.97 an hour
- Working with children
- Flexible schedule
- Referral programme
Quick apply
Materials Lead
SCS Railways —London
- Engineering
- Communication skills
12d
PIP1 Investigator - 12 Month Fixed Term Contract
British Transport Police —London
- £35,754.47 a year
- Full-time
- Analysis skills
- Organisational skills
- AI
- Annual leave
- Gym membership
Quick apply
1d
Facilities Manager
Essex Partnership University NHS Foundation Trust —Epping
- £49,387 - £56,515 a year
- Part-time
- Relocation assistance
- Employee discount
3d
Technical Surveillance Officer
British Transport Police —London
- £35,754.47 a year
- Weekend availability
- Travel
- IT
- Annual leave
- Gym membership
Quick apply
1d
Retail Team Member
Paul UK - Three Quays —London
- £12.71 an hour
- Full-time
- Bakery
- Café
- Employee assistance programme
- Flexible schedule
Quick apply
10d
Track Resource Manager
Transport for London —Stratford
- £51,556 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
2d
Sales Assistant
City Plumbing —Kingston upon Thames
- £13.93 an hour
- Part-time
- Annual leave
- Employee assistance programme

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Customer Services Assistant

Transport for London -
London

Apply Now

Job details

Full-time
£27,100 - £28,050 a year
2 days ago

Benefits

Annual leave
Company pension
Free or subsidised travel
Private medical insurance
Employee discount

Qualifications

Customer service
Microsoft Office
Numeracy
IT
Communication skills

Full job description

Date: 11 Jun 2026

Location: London Transport Museum, London's Transport Museum

Company: TfL, GLA or OPDC

Job title: Customer Services Assistant – London Transport Museum (LTM)
Salary: £27,100.00-£28,050.00
Grade: Band 1
Contract type: TfL
Reference: 4282
Team: Retail
Contract details: Permanent/ Full time – working across a 5-day rota per week, including regular weekend shifts.

Location: London Transport Museum

Application closing date: 17th June at 23.59

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Please note

We are currently recruiting for multiple roles within our Retail team:

Customer Services Assistant (x4)
Customer Services Supervisor (x2)

Please review both roles carefully and apply for the one position that best matches your skills and experience.

About us

London Transport Museum is the world’s leading museum of urban transport, welcoming hundreds of thousands of visitors each year. We bring London’s transport history to life through engaging exhibitions, collections and experiences.

Our Customer Services team is at the heart of this, creating memorable and enjoyable visits while supporting a busy and successful retail operation.

About the role

We are looking for Customer Services Assistants to join our team and deliver outstanding service to customers in our Museum shop.

This is a varied and hands-on role where you will welcome customers, support retail operations, and ensure the shop is well presented and fully stocked. You’ll play a key part in creating a positive, safe and engaging experience for every customer.

You will work closely with supervisors and managers, responding to customer needs, resolving queries and supporting the smooth day-to-day running of the Museum.

Role highlights

Deliver exceptional front-line customer service to a diverse range of customers
Support the day-to-day operation of the Museum shop and retail environment
Ensure the shop is well stocked, visually appealing and operationally ready
Engage customers and help create a welcoming and enjoyable experience
Respond to queries and resolve issues quickly and professionally
Support events and wider Museum activities when required

Working here

At LTM, you’ll be part of a supportive and collaborative team that is passionate about delivering great visitor experiences.

This is a unique opportunity to work in a cultural and heritage organisation, in a vibrant, visitor-focused environment. You’ll gain valuable experience in customer service and retail, while developing your confidence in a busy, high-profile setting.

You’ll also play an important role in helping deliver a safe, engaging and memorable experience for every visitor.

Key accountabilities

Welcome and engage customers, delivering a consistently high standard of service
Anticipate customer needs and respond effectively to queries or issues
Maintain high standards of shop presentation, cleanliness and stock levels
Follow all financial, stock control and operational procedures
Support safe working practices and respond appropriately to any issues
Work collaboratively with colleagues who work in retail office team

Skills, knowledge & experience (essential)

Experience in a customer-facing role (retail, hospitality, visitor attraction or similar)
Excellent communication and interpersonal skills
A proactive approach to delivering great customer service
Ability to work effectively as part of a team
Good numeracy and literacy skills
Basic IT skills (e.g. Microsoft Office)
Ability to remain professional and calm in a busy environment

Application Process

Please apply using your CV only

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV

PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
29/30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

Apply Now

Refine Your Search

national rail service jobs in london, eng

Customer Services Assistant

Deputy Director Commercial Services

CCTV Intelligence and Retrievals Officer

Retail Service Managers- Birmingham

Earthworks Materials Coordinator

Trainee Asbestos Surveyor/Analyst

Business Analyst

FX Sales

Roster Clerk - St Pancras International Station

Plant Manager

Associate (Civils – Highways)

Associate (Civils – Highways)

Flexi Educator

Materials Lead

PIP1 Investigator - 12 Month Fixed Term Contract

Facilities Manager

Technical Surveillance Officer

Retail Team Member

Track Resource Manager

Sales Assistant

I want to receive the latest job alerts for national rail service in london, eng

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