The Business Analyst is responsible for supporting, maintaining, and developing the business processes and information assets upon which the Foundation depends. With Salesforce, Microsoft O365, and Power BI as our primary business systems, this role helps to refine and enhance our ways of working, while gaining exposure to system development across a broad range of platforms.
Working in close partnership with the Change Manager, the Business Analyst acts as a key interface between the Foundation’s business functions – including Impact on Urban Health, Charities, People & Culture, and Endowment – and the technical specialists within the Technology team.
This role is fundamental to ensuring that colleagues across the organisation are equipped with the systems, processes, and information they require to deliver high quality, impactful work.
Strategic Alignment
- Recommend and champion improvements to the Foundation’s ways of working to ensure alignment with the Digital Transformation Strategy.
Business Analysis
- Analyse business processes to understand current workflows and identify opportunities to improve efficiency, effectiveness, and user experience.
Requirements Gathering & Documentation
- Facilitate workshops, interviews, and discovery sessions to gather requirements.
- Produce clear documentation including user stories, acceptance criteria, process maps, and functional specifications.
Data Analysis
- Interpret organisational data to identify trends, issues and opportunities.
- Support evidence-based decision making across teams.
Project Delivery & Project Management
- Lead project delivery using agile methodologies where appropriate.
- Manage delivery against agreed plans and report progress to internal and external stakeholders.
- Identify and manage project risks, issues, and dependencies.
Process Design & Support
- Work closely with users to design new processes and optimise existing ones.
- Support teams to ensure processes are followed effectively and in line with governance requirements.
- Collaborate with People & Culture to develop training and induction materials that support effective system and process use.
Stakeholder Engagement
- Build strong working relationships across the Foundation.
- Manage expectations and priorities across technical and non-technical groups.
Business Partnering
- Work collaboratively with the Technology team to identify patterns, cross-organisational opportunities, and recurring issues.
- Support technical colleagues in responding to end user support requests.
Testing & Quality Assurance
- Ensure all developments are thoroughly tested and meet user expectations.
- Contribute to consistent standards in terminology, templates, and record management.
Product Backlog Management
- Manage the product backlog in partnership with product owners and the Salesforce administration team, ensuring prioritisation aligns with business needs.
- Maintain accurate and up-to-date process documentation, standard operating procedures, and knowledge base materials.
Documentation & Knowledge Management
- Maintain accurate and up-to-date process documentation, standard operating procedures, and knowledge base materials.
Governance & Compliance
- Ensure system and process designs comply with internal governance frameworks, audit requirements and data protection regulations.
Business As Usual Activities
- Support day-to-day system operations, including responding to support requests, performing minor configuration changes, and delivering training.
- Carry out any additional ad hoc tasks required to support the Technology team.
Ways of Working
- Lead and contribute to continuous improvement initiatives, enhancing the Technology team’s internal ways of working.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role
Skills, abilities, and attributes:
- Self-starter – adaptable, proactive, works with integrity, and exhibits our enterprising, collaborative, delivery-minded and inclusive cultural and behavioural values.
- Excellent interpersonal skills – able to liaise with both internal and external teams confidently and effectively.
- Excellent written and oral communication.
- Imaginative and innovative – able to look at problems from different angles and develop alternative solutions.
- Logical and methodical – able to plan and document complex workflows and processes that can accommodate all possible outcomes.
- Great planning and organisational skills – able to work to multiple prioritised tasks, targets, and deadlines.
- Passion for quality and accuracy.
- Committed to continuous improvement.
- Enterprising – looks at things from different angles and is open to new ideas and perspectives.
- Collaborative – contributes to collective effort and gives time and attention to people and ideas.
- Delivery-minded – is accountable for results and willing to get stuck in and work at pace.
Knowledge, experience, and qualifications:
- Business analysis, process design and documentation experience (essential)
- Experience of running requirement gathering workshops (essential)
- Cross-team collaboration (essential)
- Experience in delivering transformative projects (essential)
- Delivery of group and individual training (essential)
- Agile methodology (essential)
- Experience of leading and facilitating meetings and workshops, using a range of recognised techniques to elicit requirements, gather feedback, present findings and provide well-reasoned recommendations to inform delivery decisions.
- Project management (desirable)
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Contributory pension
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
At Guy’s and St Thomas’ Foundation, our mission is clear – to build the foundations of a healthier society.
As part of our team, including Impact on Urban Health and three NHS charity brands, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.
There is more information about working with us on our website, where you can read about:
- how we approach recruitment
- our team, culture and values
- the benefits of working with us and
- our approach to diversity, equity & inclusion; health & wellbeing; and learning & development.
