Operations duty manager Work, Jobs in London, Eng (with Salaries)

Duty Manager
ABM —Hounslow
- Full-time
- Customer service
- Training & development
- Annual leave
8d
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
Duty Supervisor
The Hurlingham Club —Fulham
- From £38,500 a year
- Full-time
- Customer service
- Supervising experience
- First Aid Certification
- Free parking
- Annual leave
Quick apply
Front of House & Community Co-Ordinator - Highgate Studios
ST James Facilities —London
- £40,000 a year
- Full-time
- Front desk
- Communication skills
Quick apply
13d
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Management
- University
- No degree
- Annual leave
Events & Operations Support Manager
Houston and Hawkes - Head Office —London
- £45 an hour
- Full-time
- Hospitality
- Microsoft Office
- Human resources
- Employee assistance programme
Quick apply
Trainee Property Manager
Clarendons —Reigate
- £21,000 - £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Day Residential Concierge - The Helios, Television Centre Residential, London
Savills Management Resources —London
- £33,500 a year
- 12 hour shift
- Front desk
- Computer skills
- Guest services
Duty Customer Experience Manager
GTS Rail Operations Limited —London
- Rotating shift
- Customer service
- Continuous improvement
- Training & development
- Employee discount
Operations Manager
Virgin Active —London
- Full-time
- Team management
- Annual leave
- Employee discount
Senior Business Operations Manager
Unity Technologies Canada Company —London
- £109,800 - £168,500 a year
- English
- AI
- Analytics
- Annual leave
- Employee assistance programme
3d
Senior Executive Services Operations Manager
Google —London
- Bachelor's degree
- No degree
- Leadership
12d
Manor Operations Manager
Foxhills Club & Resort —Chertsey
- Weekend availability
- Inventory control
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Contract Manager
Rydon —Dartford
- Full-time
- Remote
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Box Office Assistant
Legends Global (Europe) —Wembley
- Computer literacy
- Computer skills
- Communication skills
8d
Event Day Supervisor - Casual
Tottenham Hotspur Football Club —London
- Conflict management
- Mentoring
- In-person
- Life insurance
Quick apply
Sports Centre Duty Manager – Part Time
St Margaret's School —Bushey
- £20,000 - £21,000 a year
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Gym membership
Quick apply
Duty Manager
ABM UK —Hounslow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
- Employee discount
Quick apply
8d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Operations Manager - Insurance Restoration and Reinstatement
BELFOR UK Ltd —South London
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Business development
Quick apply

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Duty Manager

ABM -
Hounslow

Apply Now

Job details

Full-time
8 days ago

Benefits

Annual leave

Qualifications

Operations management
Client engagement
Customer service
Stakeholder liaison
Process improvement
Quality assurance
Relationship management
Customer interaction
Training & development
Team motivation leadership
Internal quality assurance
Rota coordination

Full job description

Description

LOCATION: HEATHROW AIRPORT

SHIFT PATTERN: 4 on 2 off, 40 per week

SALARY: COMPETITIVE

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!Role Purpose

The Duty Manager role is responsible for ensuring the day-to-day operation is managed as effectively and efficiently through strong leadership of the teams with focus on safety, security, on time performance and operational efficiency.

OPERATIONAL KEY RESPONSIBILITIES

Deliver all daily team briefings, at the start of each shift, ensuring staff are fully aware of customer requirements and have all necessary equipment to perform their tasks

Ensure delivery of cleaning standards in line with service level agreements set out in the contract

Conduct final cleaning sweeps on all aircrafts, establishing and rectifying any shortfall in standards

Identify if and where processes are not meeting requirements and propose solutions working with the senior management team

Ensure adequate resources are in place for all shifts e.g. Overtime, holiday management, recruitment and ID vetting.

Establish and maintain good relationships and lines of communication with client airline/stakeholders

Effectively comply with and manage H&S following ABM Aviation UK Ltd guidelines and HAL requirements e.g. Risk Assessments, SOP's

Ensure GSE/crew vehicles are to standard following internal ABM guidelines

Escalate any absence to HR support and/or contract administrator should triggers be met

Ensure all team members under your control sign on and off, appropriately, and correctly in accordance with Company Policy and Procedures.

Maintain staff discipline and conformance with Company and regulatory requirements, utilising the Company disciplinary process where necessary

Coach cleaners & team leaders to enable them to meet and exceed standards

Assist the training team to ensure the training programme is up to date

Support ABM Operations Managers and Account Managers in delivering excellence to airline partners

At all times comply with HSE, DFT and HAL protocol along with the Airport operating procedures.

Ensure robust audits (scheduled /random) are conducted on a bi-weekly basis, demonstrating efficiency.

Timely submission of delay reports (must include a detailed investigation, and considered escalation for any SLA)

Support the ABM Senior management team to ensure all airline service level agreements are met and maintained, the standards of service carried out meets the Company quality standards and the requirement of the Airline. Take appropriate action where standards and services are not being met.

Proactively consult with Airline customers in the event of any service failure or significant event.

Maintain effective customer contact, report on service delivery and resolve any problems in a timely manner. Ensure that working relationships within the airport are such that they maximise cooperation leading to the efficiency and effectiveness of all staff.

Ensure that all equipment, including keys, PDA’s and vehicle are signed out, relevant paperwork completed, and are fully accounted for at the end of each shift.

Support the stores team to ensure consistent availability of all materials and consumables required to deliver the cleaning operation

Ensure that the “image” specified by the Company is maintained in the standard of work, uniform, vehicles, buildings and all dealing with customers, other airlines, other service companies and the general public.

Maintain good relationships and lines of communication with the client airline and other outside agencies such as grounds handlers, caterers etc.

Promote a culture of service excellence and maintain a professional image, both personally and corporately – champion legendary service.

Carry out any reasonable task requested. This description is an outline of the role, and it is expected that key task will vary with the demand of our client and operation base.

Support and motivate your teams with regular briefings and communications

Maintain a clean and tidy environment in all areas

Work with customer representatives to address any specific requirements or concerns

PEOPLE MANAGEMENT RESPONSIBILITIES

Implement key performance indicators for your direct reports.

Responsible for ensuring staffing levels under your control are managed effectively, ensuring their absence and annual leave is appropriately covered.

Management of return-to-work interviews for sickness absence

Ensure staff, under your control sign on and off, appropriately, and correctly in accordance with Company Policy and Procedures.

Ensure effective and appropriate communication with all parties throughout the nominated Airport inclusive of relevant Airlines persons. Ensure that the employees perform their jobs effectively.

Maintain staff discipline and conformance with Company and regulatory requirements, utilising the Company disciplinary process where necessary.
Direct line management of the SCO’s (Secure Clean Operatives) under your control

Apply Now

Refine Your Search

operations duty manager jobs in london, eng

Duty Manager

Airport Services Duty Supervisor - London Heathrow

Duty Supervisor

Front of House & Community Co-Ordinator - Highgate Studios

Residence Life Coordinator, First Year Focus - NYU London

Events & Operations Support Manager

Trainee Property Manager

Day Residential Concierge - The Helios, Television Centre Residential, London

Duty Customer Experience Manager

Operations Manager

Senior Business Operations Manager

Senior Executive Services Operations Manager

Manor Operations Manager

Contract Manager

Box Office Assistant

Event Day Supervisor - Casual

Sports Centre Duty Manager – Part Time

Duty Manager

Customer Service Host - T3

Operations Manager - Insurance Restoration and Reinstatement

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