Pathway healthcare Work, Jobs in London, Eng (with Salaries)

Call Handler NHS - Patient Triage
Penrose Health —London
- £25,500 - £28,500 a year
- Full-time
Quick apply
19h
Healthcare Assistant
Elysium Healthcare —Borehamwood
- £25,559.16 a year
- 12 hour shift
- Free parking
- Annual leave
Quick apply
7d
Healthcare Support Worker - Band 3
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £30,630 - £32,346 a year
- Full-time
- Anatomy knowledge
- IT
- Communication skills
1d
Healthcare Assistant/ Phlebotomist (Outpatients)
Bupa —South West London
- From £29,029 a year
- Full-time
- BLS Certification
- English
- Patient care
- Gym membership
- Life insurance
Quick apply
1d
Healthcare Assistant
Priory Group —Edmonton
- £26,300 a year
- Weekend availability
- English
- IT
- Care plans
- Free parking
- Annual leave
Patient Pathway Administrator - Orthopaedics & Neurology
Welbeck —London
- Full-time
- Customer service
- Organisational skills
- Communication skills
4d
Remote Patient Concierge
Medefer —London
- £27,300 a year
- Part-time
- Remote
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Welfare, Benefits and Social Liaison Advisor
Homerton Healthcare NHS Foundation Trust —Hackney
- £38,488 - £46,852 a year
- Part-time
- Nursing home
1d
Bank Healthcare Assistant – Procedure Suite – Theatre
Welbeck —London
- Patient care
- Acute care
- Communication skills
7h
Senior Patient Pathway Coordinator -DWLO
King's College Hospital NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
12h
Patient Pathway Coordinator
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £33,262 - £36,027 a year
- Full-time
- IT
- Communication skills
16h
Medical Education Delivery & Data Assistant (x3 vacancies)
ROYAL COLLEGE OF SURGEONS OF ENGLAND —London
- £29,250 a year
- Full-time
- No experience needed
- Administrative experience
- Annual leave
- Employee assistance programme
Healthcare Assistant (HCA)
Ellern Mede Ridgeway —London
- £14 an hour
- Weekend availability
- Psychology
- Communication skills
- Employee assistance programme
Quick apply
5d
Senior Healthcare Assistant
Priory Group —Edmonton
- £27,277 a year
- Weekend availability
- English
- IT
- Care plans
- Free parking
- Annual leave
New Patient Nurse (m/f/d)
enua Pharma GmbH —London
- £40,000 - £50,000 a year
- Remote
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
PRIVATE GP PERSONAL ASSISTANT AND PATIENT CARE COORDINATOR
The Staight Practice —London
- £24,420.00 - £37,871.41 a year
- Part-time
- Microsoft Office
- Administrative experience
- QuickBooks
Quick apply
11d
Sterile Services Technician I
Steris —London
- £25,272 a year
- Overtime
- No experience needed
- IT
- Annual leave
Patient Access Officer
HCA Healthcare UK —London
- £28,860 a year
- Full-time
- Customer service
- Administrative experience
- Patient care
- Employee discount
4d
Female Healthcare Assistant
Elysium Healthcare —Hatfield
- £25,058 a year
- 12 hour shift
- Hospital
- Driving
- School
- Free parking
- Annual leave
Quick apply
Bank Healthcare Assistant
Priory —Felden
- £12.71 an hour
- Care plans
- Referral programme
Quick apply
13d

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pathway healthcare jobs near london, eng

Call Handler NHS - Patient Triage

Penrose Health -
London

Quick apply

Job details

Permanent | Full-time
£25,500 - £28,500 a year
19 hours ago

Full job description

Description

Penrose Health is seeking a motivated, resilient, and patient-focused Call Handler to join our busy patient triage team. Based in our London Bridge office, you will play a vital role in supporting the delivery of high‑quality primary care services to thousands of patients across London.

As the first point of contact for our patients, you will manage and triage inbound queries and requests via telephone and email, responding with empathy, professionalism, and efficiency. You will assess patient needs and ensure they are directed to the most appropriate service or clinician in a timely manner, helping to maintain safe and effective care pathways.

In addition to call handling, the role includes a range of administrative responsibilities, such as following up on patient requests, processing medication queries, supporting appointment bookings, and accurately updating patient records. You will work closely with our Contact Centre and Clinical teams, ensuring clear communication and smooth coordination so that every patient receives timely, appropriate, and compassionate care.

This role is well suited to someone who thrives in a fast‑paced environment, is highly organised, and can balance patient‑facing communication with essential administrative tasks.

Key Responsibilities

Triaging incoming patient calls and emails to ensure they are directed to the right service quickly and accurately
Providing a calm, empathetic, and professional first point of contact for patients
Managing a high volume of calls while maintaining attention to detail and quality of service
Using clinical systems (e.g. EMIS) to log and track patient interactions
Working closely with clinical and administrative teams to support patient care pathways
Problem-solving on the spot to help patients navigate their healthcare needs
Communicating clearly with a diverse patient population, sometimes in multiple languages
Maintaining confidentiality and adhering to NHS data protection standards
Continuously learning about NHS services and medical terminology to improve triage accuracy
Supporting the wider Contact Centre team in delivering excellent patient experience

You’ll thrive here if you:

Enjoy helping people and making a positive impact in their healthcare journey
Stay calm, empathetic, and professional — even when things get busy
Communicate clearly and confidently with people from all walks of life
Are a great listener who can pick up on patient needs quickly and accurately
Work well in a fast-paced, team-oriented environment
Are comfortable using technology and learning new systems
Take pride in being organised and detail-focused
Are proactive in solving problems and finding the best outcomes for patients
Are open to feedback and eager to grow in a supportive workplace
Appreciate the importance of confidentiality and patient trust

More information:

View the full Job Spec here

About Penrose Health

Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.

We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.

We work closely with NHS partners to deliver a full range of services — from routine checks to complex, long-term care — backed by robust systems and a culture of continuous improvement.

We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.

Learn more at penrosehealth.co.uk.

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Refine Your Search

pathway healthcare jobs in london, eng

Call Handler NHS - Patient Triage

Healthcare Assistant

Healthcare Support Worker - Band 3

Healthcare Assistant/ Phlebotomist (Outpatients)

Healthcare Assistant

Patient Pathway Administrator - Orthopaedics & Neurology

Remote Patient Concierge

Welfare, Benefits and Social Liaison Advisor

Bank Healthcare Assistant – Procedure Suite – Theatre

Senior Patient Pathway Coordinator -DWLO

Patient Pathway Coordinator

Medical Education Delivery & Data Assistant (x3 vacancies)

Healthcare Assistant (HCA)

Senior Healthcare Assistant

New Patient Nurse (m/f/d)

PRIVATE GP PERSONAL ASSISTANT AND PATIENT CARE COORDINATOR

Sterile Services Technician I

Patient Access Officer

Female Healthcare Assistant

Bank Healthcare Assistant

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Description

Key Responsibilities

You’ll thrive here if you:

More information:

About Penrose Health

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