Patient services coordinator Work, Jobs in London, Eng (with Salaries)

Patient Coordinator/Receptionist
IVI London —London
- £30,784 a year
- Full-time
- Customer service
- Word processing
- In-person
Quick apply
6d
Patient Support Coordinator (m/f/d)
enua Pharma GmbH —London
- From £28,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
Quick apply
9d
Patient Care Coordinator
Seen Fertility —Shoreditch
- £30,000 - £35,000 a year
- Hybrid work
- Patient care
- Communication skills
- Work from home
Quick apply
Patient Plus coordinator
Cleveland Clinic London —London
- Full-time
- Administrative experience
- Annual leave
- Employee assistance programme
9d
Patient Coordinator/Receptionist (Maternity Cover ending on April 2027 )
IVI London —London
- £30,784 a year
- Full-time
- Customer service
- Word processing
- In-person
Quick apply
6d
Patient Pathway Coordinator
London North West University Healthcare NHS Trust —London
- £33,262 - £36,027 a year
- Full-time
- Hospice
20h
Treatment Coordinator / Clinic Operations Coordinator
The Knightsbridge Clinic (Dental Practice) —London
- From £32,700 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Quick apply
7d
Patient Coordinator
PortmanDentex —London
- £34,000 - £36,500 a year
- Full-time
- Sales
- Patient care
- Communication skills
- Employee assistance programme
Quick apply
3d
Release and Transfer Coordinator
PPG Health In Justice —London
- Up to £33,000 a year
- Monday to Friday
- Free parking
- Employee discount
MDT Care Coordinator
Healthcare Central London —London
- £31,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
2d
Rehabilitation Coordinator
Homerton Healthcare NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
- Nursing home
- Rehabilitation centre
- Leadership
2d
Part Time Treatment Suite Coordinator
HCA Healthcare UK —London
- £30,484 a year
- Part-time
- IT
- Communication skills
- Employee discount
2d
Bookings Coordinator
Oryon Imaging —London
- £24,840 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Work from home
Quick apply
4d
Activities and Well-Being Coordinator
London Care Limited —Wembley
- £27,651 a year
- Microsoft Office
- Communication skills
Patient Coordinator
Imperial College Health Centre —South Kensington
- £14.15 - £15.15 an hour
- Full-time
- Customer service
- Word processing
- Organisational skills
- Sick pay
Quick apply
8d
Admin Support / Operations Coordinator (Online Pharmacy)SW19
Smartway Pharmaceuticals Ltd —London
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
1d
Senior Patient Access Co-ordinator
The London Clinic —London
- £33,000 - £35,000 a year
- Weekend availability
- Hospitality
- Customer service
- Mentoring
- Employee discount
Patient Coordinator/ Doctors PA / Front of House
Elite Aesthetics —Greenhithe
- £25,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Employee discount
- Life insurance
Quick apply
Healthcare Assistant & Clinical Coding Coordinator
The Spitalfields Practice —London
- From £15 an hour
- Full-time
- GP surgery experience
- Administrative experience
- Patient care
- Free parking
Quick apply
2d
Referral Coordinator
Sidcup Medical Centre —Sidcup
- £13.31 an hour
- Full-time
- GP surgery experience
- Microsoft Office
- Administrative experience
Quick apply
2d

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Patient Coordinator/Receptionist

IVI London
London

Quick apply

Job details

Permanent | Full-time
£30,784 a year
6 days ago

Qualifications

French
Customer service
Word processing
Time management
Office experience

Full job description

The Patient Coordinator/Receptionist is responsible for supporting new patients through their treatment journey, from enquiries to initial consultation and through to treatment completion.

They are the service and care provider for each new patient. They are accountable for championing the delivery of the core values of IVI RMA delivering service excellence, achieving targets and KPIs and positive management of the entire patient journey.

As a key first point of contact, you will ensure every interaction is welcoming, professional and aligned with our high standards of care. You'll play an important role in supporting the patient journey and assisting the clinical teams, while maintaining effective communication across the wider multidisciplinary group.

Key Responsibilities

Develop a strong understanding of the clinic’s services to support sensitive and accurate communication with patients.
Welcome all patients, visitors, and contractors to the clinic, ensuring a warm, professional, and reassuring experience.
Provide treatment quotations and clear explanations of associated costs, ensuring patients understand their options and feel confident in their next steps.
Support patients throughout their journey — from first enquiry to follow-up — helping them feel informed, supported, and cared for at every stage.
Manage visitor check-in, issue passes, and maintain accurate records in line with safety and security procedures.
Keep reception and waiting areas clean, well-presented, and fully stocked — creating a calm and comfortable environment.
Provide up-to-date and accurate information in person and by phone to patients, prospective patients, and healthcare professionals. Escalate clinical queries where appropriate.
Process payments and, where needed, follow up on outstanding balances in line with clinic policy.
Assist the wider team with administrative tasks such as producing letters, reports, and posters.
Update patient case notes and electronic records with care and accuracy, safeguarding confidentiality at all times.
Maintain the integrity of the clinic's patient database — checking details, producing labels, and correcting records where necessary.
Manage appointment changes when requested by patients or staff, ensuring schedules are updated correctly.
Support the team during patient-facing events such as open evenings.
Open and distribute daily post in a timely and secure manner.
Maintain focus and attention to detail while working with sensitive data, even under pressure.
Take accountability for your own performance and personal development, including appraisals and goal setting.
Complete all mandatory training and ensure records (e.g. fire safety, workstation assessment) are kept up to date.
Uphold patient confidentiality in accordance with HFEA regulations, GDPR, and clinic policies.
Follow all data security protocols, including the safe handling of sensitive information and access to systems.

Knowledge & Experience

Experience delivering high-quality customer service in a front-of-house or client-facing role
Skilled in using word processing and office software
Able to manage a varied workload independently and with good time management
Experience in a healthcare or clinical environment (desirable)

Skills

Excellent interpersonal and customer service skills
Strong organisational and problem-solving ability
Comfortable working in a fast-paced, team-based environment
Calm and professional when dealing with sensitive or challenging situations
Confident using IT systems, data entry, and patient record management
Fluent in spoken and written French (desirable)
Able to prioritise tasks and work independently without supervision

Personal Attributes

Professional and approachable at all times
Clear, confident communicator with good attention to detail
Discreet, respectful and trustworthy with confidential information
Adaptable, proactive and open to change
Positive and collaborative mindset

Job Types: Full-time, Permanent

Pay: £30,784.00 per year

Ability to commute/relocate:

London W1G: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is your current notice period?
Are you happy travelling to Wimpole Street in London?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient services coordinator jobs in london, eng

Patient Coordinator/Receptionist

Patient Support Coordinator (m/f/d)

Patient Care Coordinator

Patient Plus coordinator

Patient Coordinator/Receptionist (Maternity Cover ending on April 2027 )

Patient Pathway Coordinator

Treatment Coordinator / Clinic Operations Coordinator

Patient Coordinator

Release and Transfer Coordinator

MDT Care Coordinator

Rehabilitation Coordinator

Part Time Treatment Suite Coordinator

Bookings Coordinator

Activities and Well-Being Coordinator

Patient Coordinator

Admin Support / Operations Coordinator (Online Pharmacy)SW19

Senior Patient Access Co-ordinator

Patient Coordinator/ Doctors PA / Front of House

Healthcare Assistant & Clinical Coding Coordinator

Referral Coordinator

I want to receive the latest job alerts for patient services coordinator in london, eng

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