Product support Work, Jobs in London, Eng (with Salaries)

Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Allocator
Muji —London
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Work from home
- Employee discount
Quick apply
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Communication skills
Quick apply
Studio Assistant
Modabrand LTD —London
- £12.73 - £16.00 an hour
- Part-time
- ERP systems
- English
- Travel
Quick apply
5d
Learning Coordinator / Project Support Officer
Osborne Partnership —Dagenham
- £14.14 - £14.80 an hour
- Full-time
- Mentoring
- Training & development
- Café
- Free parking
Quick apply
12d
Quality Control Analyst
ACE Laboratories Ltd —London
- £26,500 - £28,000 a year
- Full-time
- Writing skills
- Laboratory experience
- Quality control
- Free parking
Quick apply
Warehouse & Logistics Operative
The Nunhead Gardener —Peckham
- £13.46 - £14.00 an hour
- Part-time
- Organisational skills
- Warehouse experience
- In-person
- Employee discount
Quick apply
11d
Operations Support Co-Ordinator
Aon Corporation —Redhill
- Project management
- Continuous improvement
- Communication skills
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Product Development and Buying Assistant
Brand Addition —London
- Full-time
- Hybrid work
- Engineering
- Quality control
- Communication skills
Quick apply
Assistant Merchandiser - External Brands
Kurt Geiger —London
- Full-time
- Merchandising
- Employee discount
Quick apply
Sales Advisor
Hotel Chocolat —London
- £14.15 an hour
- Customer service
- Hotel
- Café
- Employee discount
Sales Assistant
Mountain Warehouse —Richmond upon Thames
- £11.40 - £12.71 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
4d
Event Coordinator - Full Training Provided
Great Grottos Ltd. —Dorking
- £13 an hour
- Temporary
- No experience needed
- Human resources
- Recruiting
- Free parking
Quick apply
10d
Customer Support and Product Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Analysis skills
- Bachelor's degree
- APIs
Quick apply
Office Assistant
PEI Group —London
- Overtime
- Hospitality
- Microsoft Office
- Front desk
- Annual leave
- Employee assistance programme
8d
Personal Assistant and Team Coordinator - Luxury Travel Division
The Travel Division —Surbiton
- £35,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Gym membership
Quick apply
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
Construction Document Controller / Administrator
W.B. Simpson & Sons —Redhill
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Travel
- Free parking
Quick apply
Quality Systems Coordinator (Manufacturing)
HL Display —Harlow
- £32,000 - £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply

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Technical Product Support Specialist (Smart Home & AV)

AWE Europe Ltd
Epsom

Quick apply

Job details

Full-time
£25,420 - £30,000 a year

Benefits

Free parking
Profit sharing
Company pension
Private medical insurance
Employee discount
Transport links
On-site parking

Qualifications

Technical troubleshooting
Sales support
GCSE
English
Technical support
Computer networking
Customer support
Customer interaction
Product demonstrations
Communication skills
Help desk

Full job description

Build a Career in Connected Home Technology

Do you have a passion for technology, home cinema, hi-fi, networking, smart home systems, or integrated home control?

Are you someone who enjoys solving technical problems, helping customers, and learning about the latest technology?

If so, AWE could offer the perfect opportunity to build a long-term career within one of the UK's most exciting and fast-growing technology sectors.

About AWE

AWE is one of the UK's leading specialist distributors of premium audio visual, networking, control and smart home technology brands. We work with professional installers, retailers and system integrators across the UK, helping them design and deliver exceptional connected home experiences.

Representing some of the world's most respected technology brands, we pride ourselves on expert advice, exceptional customer service, and industry-leading technical support.

As part of our continued growth, we are looking for a Technical Product Support Executive to join our team at our Epsom headquarters.

The Role

This is a varied and rewarding position that combines technical support, product testing, customer interaction, and ongoing technical development.

Working alongside our technical and sales teams, you will provide first-line technical support to our trade customers while developing in-depth knowledge across a range of technologies, including audio visual, networking, control, and smart home solutions.

This is a B2B role supporting professional integrators, installers and retailers, not end consumers. You'll have the opportunity to build relationships with customers throughout the industry while representing some of the market's leading brands.

Full product training will be provided. However, we're looking for someone who already has a good understanding of residential technology products and a genuine enthusiasm for the industry.

Initially, the role will focus primarily on first-line technical support and product testing. As your knowledge and experience develop, you'll have the opportunity to expand into more advanced technical activities including system specification, demonstrations, training, product launches and technical presentations.

Key Responsibilities

Provide first-line technical support via Teams, phone and email to trade customers
Troubleshoot product, system and potentially networking-related issues
Test products and evaluate solutions in our demonstration and training facilities
Assist with product demonstrations and customer presentations
Support sales and technical teams with product knowledge and technical guidance
Escalate more complex support cases where required
Maintain AWE's reputation for exceptional customer service and technical expertise
Continuously develop knowledge across AV, networking, control and smart home technologies

What We're Looking For

Essential

Excellent communication and customer service skills
A keen interest in technology and connected home solutions
Good problem-solving skills and logical thinking
Understanding of audio visual equipment and associated technologies
Networking knowledge an advantage
Ability to prioritise tasks and work effectively in a busy environment
Positive, flexible and proactive attitude

Desirable

Experience with hi-fi, AV, consumer electronics or technology
Experience working within an AV, hi-fi or custom installation business
Previous technical support experience and advantage
Knowledge of home cinema, distributed audio, networking, smart home or control systems
Relevant technical qualifications or training

Career Development

This role is ideal for someone looking to establish a long-term career within the custom installation and connected technology industry.

As your experience grows, you may become involved in:

Advanced technical support
System design and specification
Product demonstrations
Technical training and presentations
Industry exhibitions and events
Product launches
Technical content creation and video production
Brand and product specialist responsibilities

Location

Based at AWE Headquarters, Epsom
Occasional travel for training, events and customer-facing activities
Office-based role with opportunity for one day per week home working following successful completion of probation

Salary & Benefits

£25,420 - £30,000 depending on experience and capability
Company pension scheme
Opportunity to join the company health insurance scheme
Staff purchase scheme
Free on-site parking
Ongoing manufacturer and industry training
Potential profit-related bonus following successful completion of probation

Reporting To

Chief Technical Officer

Hours

Full-time
Monday to Friday
Exact hours to be agreed within our core operating hours of 8:00am to 5:30pm

Pay: £25,420.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Private medical insurance
Profit sharing
Transport links

Ability to commute/relocate:

Epsom, Surrey: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (required)

Experience:

Audio Visual Equipment: 2 years (required)

Language:

fluent English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

product support jobs in london, eng

Technical Product Support Specialist (Smart Home & AV)

Allocator

Training and Support SME (Military)

Studio Assistant

Learning Coordinator / Project Support Officer

Quality Control Analyst

Warehouse & Logistics Operative

Operations Support Co-Ordinator

Product Support Specialist - EMEA

Product Development and Buying Assistant

Assistant Merchandiser - External Brands

Sales Advisor

Sales Assistant

Event Coordinator - Full Training Provided

Customer Support and Product Specialist

Office Assistant

Personal Assistant and Team Coordinator - Luxury Travel Division

Application Support Analyst

Construction Document Controller / Administrator

Quality Systems Coordinator (Manufacturing)

I want to receive the latest job alerts for product support in london, eng

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