Queue manager Work, Jobs in London, Eng (with Salaries)

Queue Manager
Boxxe Group —Hemel Hempstead
- Organisational skills
- IT
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Operations Manager
NextStep —London
- £48,000 - £62,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
MASSIMO DUTTI GENERAL MANAGER BROMLEY
INDITEX —Bromley
- Full-time
- Sales
- Leadership
Quick apply
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Head of People Systems
HCA Healthcare UK —London
- Full-time
- Management
- Human resources
- IT
- Employee discount
Project Analyst
Altera Digital Health Inc. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Supervisor
Canary Wharf —London
- £17 an hour
- Part-time
- Hospitality
- Food service
- Employee assistance programme
- Employee discount
Quick apply
German Speaking Account Manager - Central Queue
OpenTable —London
- Hybrid work
- Hospitality
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Onsite Technical Lead
ABACUS —London
- Full-time
- Azure
- Travel
- Financial services
- Annual leave
- Employee discount
Quick apply
Team Member
Juices4Life —London
- £8 - £15 an hour
- Part-time
- Sales
- Driving
- In-person
- Paid training
- Employee discount
Quick apply
2d
Project Analyst
Harris Computer Systems —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Engineering Manager, Core Platform | Remote | Europe
n8n —London
- £190,000 a year
- Full-time
- Remote
- English
- JavaScript
- APIs
- Life insurance
Duty Manager - La Familia
Nightcap PLC —London
- £13 an hour
- Part-time
- Hospitality
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Head of Operations (COO Track)
Bezos.ai —London
- £80,000 - £130,000 a year
- Full-time
- Remote
- Engineering
- SQL
- Bachelor's degree
Quick apply
Founding Product Manager (EU/UK Based - Remote)
Duvo Inc —London
- £125,000 - £175,000 a year
- Full-time
- Remote
- Sales
- SQL
- APIs
IT Operations Manager
OfficeTek Business Technology Services —London
- £4,500 - £6,000 a month
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Sick pay
Quick apply
16h
Senior Technical Support Manager
ComplyAdvantage —London
- Hybrid work
- No experience needed
- English
- In-person
- Annual leave
- Life insurance
Quick apply
Onboarding Administrator
Flatpay —London
- English
Quick apply
Head of Sanctions Service Delivery
Wise —London
- £110,000 - £145,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
Quick apply
Concierge Manager
Soho House & Co. —London
- Weekend availability
- Hospitality
- Salesforce
- Leadership
- Employee discount
Quick apply

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Queue Manager

Boxxe Group -
Hemel Hempstead

Quick apply

Job details

Qualifications

ITIL Certification
Technical support
ITIL
IT support
Organisational skills
IT

Full job description

For us, tech has never been about just hardware or software. It's about people. It's our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission

The Queue Manager is responsible for overseeing the effective flow, prioritisation and resolution of tickets across the IT managed service operation, ensuring work is managed in line with ITIL practices. This new role supports service stability and customer satisfaction by maintaining queue health, improving process adherence, coordinating escalations and driving timely resolution of incidents and service requests

What you'll be doing

Monitor and manage service queues to ensure incidents, requests and tasks are prioritised and allocated in line with agreed service levels.
Apply ITIL-aligned practices across Incident Management, Request Fulfilment, Problem Management and Major Incident support activities.
Review ticket backlogs, ageing items and breached cases, taking corrective action to restore control and improve throughput.
Coordinate with resolver groups, service desk analysts and technical teams to ensure accurate routing, timely updates and effective resolution.
Support escalation management for high-priority or business-critical issues, ensuring clear communication and appropriate ownership.
Maintain queue governance standards, including ticket quality, categorisation, prioritisation, documentation and closure accuracy.
Produce and analyse queue performance reports, identifying trends, bottlenecks and improvement opportunities.
Contribute to continual service improvement initiatives by recommending process, tooling and workflow enhancements.
Help ensure compliance with SLAs, OLAs and internal operational procedures.
Provide guidance and day-to-day support to analysts and coordinators on queue management best practice.
Reduction in backlog volume and ageing tickets
Improved SLA attainment and queue responsiveness
Higher quality ticket handling and reduced reassignments
Effective coordination during service peaks and priority incidents
Demonstrable contribution to continual service improvement outcomes

What experience we think you'll need

Proven experience in an IT service desk, service operations or queue management role
Good working knowledge of ITIL principles, particularly Incident, Request, Problem and Change practices
Strong organisational skills with the ability to manage competing priorities in a fast-paced environment
Experience using ITSM tools to manage ticket workflows, reporting and service performance.
Strong attention to detail with a focus on data quality and process compliance
Ability to analyse operational data and turn findings into practical improvements.
Confident communicator able to work effectively with technical teams, stakeholders and customers
Demonstrated ability to coordinate escalations and maintain control during peak demand periods
ITIL Foundation certification preferred
Relevant experience in IT support, service operations or service management environments
Experience in managed services, enterprise IT or technical support environments would be advantageous

As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

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Refine Your Search

queue manager jobs in london, eng

Queue Manager

Operations Manager

MASSIMO DUTTI GENERAL MANAGER BROMLEY

Customer Support Team Lead

Head of People Systems

Project Analyst

Supervisor

German Speaking Account Manager - Central Queue

Onsite Technical Lead

Team Member

Project Analyst

Engineering Manager, Core Platform | Remote | Europe

Duty Manager - La Familia

Head of Operations (COO Track)

Founding Product Manager (EU/UK Based - Remote)

IT Operations Manager

Senior Technical Support Manager

Onboarding Administrator

Head of Sanctions Service Delivery

Concierge Manager

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