Railway control Work, Jobs in London, Eng (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
VIP Meet & Greet Services Agent - London St Pancras International Railway Station
WELL'COM RAIL —London
- From £2,300 a month
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
6d
Cleaning Operative newcastle railway station
BidvestNoonan —London
- £13.65 an hour
- Full-time
- English
- Communication skills
Quick apply
Shift Station Manager - London Liverpool Street
Network Rail —London
- £47,098 a year
- Full-time
- Management
- Travel
- IT
- Annual leave
- Employee discount
3d
Train Service Manager
Southeastern Railway —London
- £43,221 - £49,955 a year
- English
- IT
- Communication skills
- Annual leave
Quick apply
8d
Information Security Analyst
Keolis Amey Docklands 2025 Limited —London
- Full-time
- Analysis skills
- Communication skills
11d
Trainee Asbestos Surveyor/Analyst
Pennington Choices Ltd —London
- £25,642.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- IT
- Health & wellbeing programme
- Annual leave
Technician [MMT]
Network Rail —Romford
- £38,482 a year
- Full-time
- Annual leave
- Employee discount
11d
Stores Team Leader
Keolis Amey Docklands 2025 Limited —London
- £55,000 a year
- Weekend availability
- Microsoft Excel
- ERP systems
- Maintenance
- Employee discount
11d
Shift Station Manager [High Speed] - St Pancras
Network Rail —London
- From £43,588 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- IT
- Annual leave
2d
Rail Terminal Supervisor
SCS Railways —Willesden
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Human Factors & Ergonomics Engineer (Control Systems)
Expleo —London
- System design
- Analysis skills
- Psychology
9d
Planner
SCS Railways —London
- Civil engineering
- Engineering
- Contracts
4d
Personal Assistant
DfT Operator —South East London
- Full-time
- Microsoft Office
- Annual leave
Quick apply
18h
Temporary Works Coordinator
SCS Railways —London
- Civil engineering
- Engineering
- Master's degree
14d
Assistant Planning Engineer
SCS Railways —London
- Civil engineering
- Engineering
- Communication skills
8d
Senior Finance Analyst
Lagardère Travel Retail (UK & IRE) —London
- £60,000 - £65,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Employee discount
- Life insurance
Quick apply
Lead Control, Command, Signalling and Communications Engineer
rssb —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
10d
Tunnel Surveyor
SCS Railways —London
- 12 hour shift
Fleet Maintenance Planner
Southeastern Railway —Puddle Dock
- £45,079 - £56,351 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
9d

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Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Please note: If you are successful and offered the role, you will be required to undergo a Baseline Personnel Security Standard (BPSS) which must be deemed satisfactory by the company. This will include a Disclosure and Barring Service (DBS) check, verification of your home address, employment reference checks covering the last three years and your right to work in the UK.

Closing Date 5th July 2026

Apply Now

Refine Your Search

railway control jobs in london, eng

Control Centre Duty Manager

VIP Meet & Greet Services Agent - London St Pancras International Railway Station

Cleaning Operative newcastle railway station

Shift Station Manager - London Liverpool Street

Train Service Manager

Information Security Analyst

Trainee Asbestos Surveyor/Analyst

Technician [MMT]

Stores Team Leader

Shift Station Manager [High Speed] - St Pancras

Rail Terminal Supervisor

Human Factors & Ergonomics Engineer (Control Systems)

Planner

Personal Assistant

Temporary Works Coordinator

Assistant Planning Engineer

Senior Finance Analyst

Lead Control, Command, Signalling and Communications Engineer

Tunnel Surveyor

Fleet Maintenance Planner

I want to receive the latest job alerts for railway control in london, eng

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