Senior duty manager Work, Jobs in London, Eng (with Salaries)

Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
5d
International Strategy & Operations Senior Manager, Logistics
Whatnot —London
- £149,000 - £210,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
1d
Senior Duty Manager
Albert's Schloss London —London
- £42,000 - £46,000 a year
- Full-time
- Hospitality
- Organisational skills
- Communication skills
Quick apply
12d
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
1d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
Senior Product Compliance Manager - Consumer Duty
Wise Australia Investments —London
- £83,000 - £118,000 a year
- Product management
- Travel
- Communication skills
Sr. Director, Hotels & Resorts
Virtuoso, Ltd. —London
- £170,000 - £185,000 a year
- Full-time
- Remote
- Hospitality
- Marketing
- Microsoft Office
Senior Duty Manager
International Students House —London
- £36,000 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
2d
Senior Operations & Logistics Manager
RIXO —London
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
5d
Out of Hours Regional Team Manager
Lanes Group —Slough
- Weekend availability
- Microsoft Office
- Team management
- Phone etiquette
Quick apply
5d
Proposition Senior Manager
Lloyds Wealth —London
- £80,062 - £88,068 a year
- Full-time
- Presentation skills
- Financial services
- Communication skills
- Annual leave
- Work from home
7d
Senior Manager International Sales
JetBlue Airways Corporation —London
- £111,400 - £156,600 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee stock purchase plan
- Life insurance
Senior VM Manager, Full Price & Concessions (Tommy Hilfiger & Calvin Klein)
PVH Corp. —London
- Full-time
- Sales
- Merchandising
- Project management
Office and Facilities Manager
ABACUS —London
- Full-time
- Travel
- Communication skills
Quick apply
2d
Senior Delivery Manager
Version 1 —London
- Full-time
- Hybrid work
- AWS
- Project management
- Software development
- Employee assistance programme
- Employee discount
Quick apply
Senior Facilities Manager
JLL —London
- Management
- Administrative experience
- Organisational skills
7d
Senior Operations Manager
Equans —Edmonton
- Weekend availability
- Computer literacy
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Senior Facilities Manager
The Crown Estate —London
- Management
- Engineering
- Bachelor's degree
Head of Operations - Gatwick Airport
Swissport International AG —London
- Full-time
- Management
- English
6d

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Senior Complaints Manager

British Business Bank
London

Quick apply

Job details

Permanent
£55,000 - £67,500 a year
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Full job description

Description

Senior Complaints Manager

Location: Sheffield / London / Hybrid Working

(Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: Up to £62,000 (Sheffield) / Up to £67,500 (London) depending on experience

Benefits package:

30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday
15% employer pension contribution, discretionary bonus scheme
Flexible working, cycle to work scheme, healthcare cash plan and life assurance
Paid voluntary days, maternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more

THE ROLE

As our Senior Complaints Manager, you will play a pivotal role in shaping and leading our complaints function, ensuring customers receive fair, timely and effective outcomes while helping to drive continuous improvement across the organisation.

Reporting to the Customer Experience Director, you will take ownership of the end-to-end complaints framework, ensuring compliance with FCA regulations, including DISP requirements and Consumer Duty principles. You will use complaint insights to identify emerging risks, trends and opportunities for improvement, helping to influence positive change that enhances customer experience and business performance.

You will bring significant experience of managing complaints within an FCA-regulated financial services environment, together with a genuine commitment to delivering good customer outcomes. You will be comfortable interpreting complex regulatory requirements and translating complaint data into meaningful insight and practical recommendations.

A key part of the role involves preparing and presenting high-quality reports, management information and recommendations to Executive Committees, Board Committees and other senior stakeholders. You will be confident engaging with senior leaders, providing clear evidence-based insight and influencing decision-making through effective communication.

You will also lead and develop a talented team, creating an environment where colleagues feel supported, empowered and accountable. Working collaboratively across the business, you will ensure complaint learnings are embedded into processes, products and services to prevent recurring issues and improve outcomes for customers.

To be successful, you will have extensive experience in regulated complaints management, a proven track record of delivering customer-focused improvements and the ability to balance regulatory compliance with a fair and empathetic approach. Experience working with the Financial Ombudsman Service and producing governance reporting within a regulated financial services environment will be highly valued.

If you are passionate about putting customers at the centre of decision-making and using insight to drive meaningful change, we would welcome your application.

Please click on this Job Description to find out more details.

Key Benefits

Click here for a complete list of benefits

30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
15% employer pension contribution
Flexible working
Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
Paid voluntary days, maternity, paternity, adoption, and shared parental leave
Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more

About British Business Bank

The British Business Bank is an established and influential institution with a key mission of driving sustainable growth and prosperity throughout the United Kingdom. It plays a vital role in supporting access to finance for smaller businesses, facilitating their development and contributing to the transition towards a net zero economy.

Since its inception in 2014, the British Business Bank has functioned as a government-owned economic development bank, operating independently to fulfil its objectives. It collaborates with over 200 delivery partners, including high street, digital, specialist, and challenger banks, venture capital and private debt funds, as well as fintech platforms, to implement its programs effectively.

With offices in Sheffield and London, the British Business Bank currently employs approximately 550 individuals.

As an organisation that values flexibility, wellbeing and collaboration, the British Business Bank introduced a hybrid-working model in 2020. Our colleagues typically spend an average of 2 days per week working in our offices, striking a balance between the advantages of remote work and the benefits of in-person collaboration. The successful candidate for this role should be able to commute to our office (unless specified).

At the British Business Bank, we aim to represent the communities we serve, firmly believing that different perspectives make us stronger. We strongly encourage applications from individuals with varied experiences and backgrounds.

As a Disability Confident employer, we commit ourselves to having an inclusive, equitable and accessible recruitment process supporting applicants and employees, making reasonable adjustments whenever it is feasible.

Quick apply

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Senior Complaints Manager

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