Service resolution manager Work, Jobs in London, Eng (with Salaries)

Junior Contracts Manager
THE WIGGETT GROUP —Brentwood
- £45,000 - £50,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
Quick apply
3d
Senior Customer Resolution Officer
City of Westminster Council —Westminster
- £42,912 - £46,854 a year
- Temporary
- Customer service
- English
- Bachelor's degree
Service Reporting Manager
Bell Integration —London
- Computer Science
- Data analysis skills
- SQL
- Annual leave
6d
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
7d
Franchise Business Development Manager
FOODHUB —London
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Regional Fire and Security Service Manager
ABCA Group Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Contracts
Quick apply
10d
Service Delivery Manager
Centralise Technologies —London
- Full-time
- Leadership
Quality and Compliance Manager
Liaise —London
- £40,000 - £45,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
Quick apply
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
- Annual leave
13d
Operational Account Manager
Office Test —London
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
3d
Programme Manager - Global Talent Visa
Founders Forum Group —London
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Work from home
- Employee discount
Quick apply
10d
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
6d
Employee Relations Manager
Sky —London
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Free parking
- Employee discount
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Client Service Manager
Aimée Willow Connex —London
12d
People Manager - £40,000 - £45,000
Your Place —London
- £40,000 - £45,000 a year
- Hybrid work
- Management
- Analysis skills
- Psychology
Quick apply
4d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree

I want to receive the latest job alerts for service resolution manager in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Junior Contracts Manager

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
3 days ago

Qualifications

Driving Licence
Facilities management
Maintenance
Microsoft Office
Organisational skills
IT
Leadership

Full job description

Junior Contracts Manager

About The Wiggett Group:

The Wiggett Group is a leading provider of compliance, maintenance and refurbishment services to the social housing sector. We work in partnership with local authorities and housing associations to deliver high-quality compliance services that keep residents safe and properties fully compliant.

Due to continued growth, we are seeking a motivated and ambitious Junior Contracts Manager to support the delivery of our Electrical Installation Condition Report (EICR) contracts across our social housing portfolio.

This is an excellent opportunity for an experienced Supervisor, Contract Coordinator or Compliance Manager looking to progress into a Contracts Management role.

Job Purpose:

The Junior Contracts Manager will support the successful delivery of EICR and electrical compliance contracts, ensuring operational performance, client satisfaction, compliance, and financial targets are achieved.

The role will involve managing engineers and subcontractors, monitoring contract performance, overseeing certification and compliance requirements, liaising with clients, and supporting the Contracts Manager in the day-to-day operation of the contract.

The successful candidate will play a key role in ensuring works are delivered safely, efficiently, and in line with contractual obligations.

Key Responsibilities:

Contract Delivery

Assist in the management and delivery of EICR programmes and associated remedial works across social housing contracts.
Support the Contracts Manager in achieving contractual KPIs, service level agreements, and operational targets.
Monitor contract performance and identify areas for improvement.
Ensure works are completed within agreed timescales and client requirements.
Track outstanding works and ensure actions are followed through to completion.

Operational Management

Manage the day-to-day activities of electrical engineers and subcontractors.
Monitor engineer attendance, productivity, utilisation, and performance.
Ensure jobs are completed and closed down correctly within company systems.
Support workforce planning and resource allocation.
Conduct regular site visits and quality inspections.

Compliance & Certification

Ensure EICR certification and remedial documentation are submitted accurately and within required timescales.
Monitor compliance with BS7671 Wiring Regulations and client specifications.
Support audits and quality assurance processes.
Ensure all records and compliance documentation are maintained to a high standard.

Client & Resident Liaison

Build and maintain positive working relationships with clients, residents, and internal stakeholders.
Attend client meetings and operational review meetings where required.
Assist in managing customer complaints and service issues.
Ensure a high standard of customer service is maintained across all areas of the contract.

Commercial & Performance Support

Assist with monitoring contract costs and performance against budget.
Support the management of variations, remedial works, and additional works opportunities.
Provide operational reports and performance updates.
Help identify efficiencies and opportunities for continuous improvement.

Health & Safety

Promote and maintain a positive health and safety culture.
Ensure engineers and subcontractors comply with company policies and safe working practices.
Support toolbox talks, audits, inspections, and compliance reviews.
Assist in the investigation and resolution of any incidents or near misses.

Essential Skills & Experience

Previous experience within Social Housing, Electrical Compliance, Property Maintenance, or Facilities Management.
Experience managing engineers, subcontractors, or operational teams.
Knowledge of EICRs, electrical compliance, and remedial works.
Strong organisational and planning skills.
Excellent communication and stakeholder management abilities.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong IT skills, including Microsoft Office and job management systems.
Full UK Driving Licence.

Personal Attributes

Ambitious and eager to develop into a senior management role.
Strong leadership and decision-making skills.
Customer-focused and solution-oriented.
Organised, proactive, and detail-focused.
Commercially aware with a commitment to delivering excellent service.
Able to build strong relationships with clients, residents, and colleagues.

Pay: £45,000.00-£50,000.00 per year

Work Location: On the road

Quick apply

Refine Your Search

service resolution manager jobs in london, eng

Junior Contracts Manager

Senior Customer Resolution Officer

Service Reporting Manager

Customer Service Manager

Franchise Business Development Manager

Customer Service Supervisor - Bank

Regional Fire and Security Service Manager

Service Delivery Manager

Quality and Compliance Manager

Business Continuity Manager

Operational Account Manager

Front of House Manager

Programme Manager - Global Talent Visa

Guest Services Manager

Employee Relations Manager

Service Delivery Manager

Client Service Manager

People Manager - £40,000 - £45,000

Head Of Customer Experience

Customer Success Manager

I want to receive the latest job alerts for service resolution manager in london, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected