Servicenow Work, Jobs in London, Eng (with Salaries)

Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
ServiceNow Analyst
IT VALLEY (LONDON) LIMITED —Egham
- £35,500 - £38,500 a year
- Full-time
- Hybrid work
- Maintenance
- Analysis skills
- Communication skills
Quick apply
Business Analyst – ServiceNow
Retina IT Ltd —London
- £34,000 - £39,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Communication skills
Quick apply
4h
ServiceNow Administrator
Cognizant —London
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
10d
ServiceNow Business Analyst , United Kingdom
Infosys —London
- Customer service
- Analysis skills
- Continuous improvement
ServiceNow Functional Consultant - Warwick
Infosys —London
- Analysis skills
- Continuous improvement
- Team management
Administrator - Process Management, ServiceNow
HCLTech —London
- Analysis skills
- Continuous improvement
- Training & development
6h
Administrator - Process Consulting, ServiceNow
HCLTech —London
- Analysis skills
- Communication skills
- Analytics
6h
ServiceNow CSM Support
Cognizant —London
- Full-time
- Hybrid work
10d
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills
Technical Analyst
Bell Integration —London
- Analysis skills
- Continuous improvement
- Travel
GRC Analyst II
Payscale —London
- £62,860 - £94,290 a year
- Full-time
- Remote
- Bachelor's degree
- Communication skills
- Annual leave
- Work from home
14d
Operational Lead - ServiceNow
Laing O'Rourke —Dartford
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Maintenance
- Microsoft Office
- Bachelor's degree
Site Support Analyst
Beam Inc. —London
- Bachelor's degree
- Travel
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
ServiceNow ITSM
Cognizant —London
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
10d
Technology Support Specialist
Latham & Watkins LLP —London
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Employee discount
Associate Technical Support Specialist
Milestone Technologies, Inc. —London
- Computer networking
- Communication skills
10d
Consultant - ServiceNow HRSD
Capgemini Sogeti —London
- Hybrid work
- Research
- Bachelor's degree
- Communication skills

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Application Support Analyst

Clarksons -
London

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Job details

Permanent

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Incident documentation
Data analysis skills
Internal department liaison
Analysis skills
Service restoration
Continuous improvement
Staff training
Risk management
Technical support incident logging
Technical writing
ServiceNow
Customer support
Problem management
Customer interaction
Application support
Incident log maintenance
Communication skills

Full job description

Role Summary

We’re looking for a proactive and technically skilled Application Support Analyst to join our IT team based in our London office. In this vital role, you will provide first- and second-line support for the Clarksons’ Digital key applications and systems, ensuring high-quality service delivery to our users.

If you’re a motivated IT professional with a strong User-service ethos and a passion for solving problems, we’d love to hear from you. This is an excellent opportunity to contribute to the development, maintenance, and enhancement of business-critical systems that support our internal stakeholders. This is a varied and rewarding position that offers the chance to play a crucial role in modernising and supporting digital services across the Clarksons’ brokerage.

Key Responsibilities

Product Success and Training

Provide clear, professional, and empathetic support for Users contacting the Support Desk.

Regularly monitor and review User feedback and ticket trends to improve User experience.

Support process improvements to improve user experience.

Conduct user onboarding and training

Create the internal knowledge base by documenting user guides, FAQs, resolutions, best practices, and troubleshooting guides.

Support & Issue Resolution

Provide first and second level support, handling queries raised by users

Provide remote and on-site support for users and systems

Investigate, categorise, and diagnose user issues, ensuring efficient and accurate resolution.

Act as a bridge between first-line support and technical/operational teams, escalating complex issues where necessary.

Manage and track User cases and incidents, ensuring they are resolved efficiently within agreed SLAs.

Maintain detailed records of investigations and resolutions for reporting and analysis.

Participation in problem management & major incident management, as required.
Conduct audits on accounts/AD groups, including cleaning up leavers and users with revoked access.
Support system outages by raising issues, performing high-level analysis, and keeping stakeholders informed.
Offer testing for initiatives such as black building and DR scenarios.
Implement a status page solution for incident updates.

Collaboration & Stakeholder Engagement

Work closely with cross-functional teams to ensure effective resolution of cases and incidents.

Liaise with external managed service providers to support issue resolution and continuous improvement.

Provide clear and concise communication to users regarding issue status and expected resolutions.

Conduct regular training sessions for the support team to keep them updated on new features and best practices.

Process Improvement

Identify opportunities to improve workflows, efficiency and User experience in handling issues and queries.

Standardise communication on release/maintenance across products.

Ensure adherence to industry regulations and internal IT governance policies and processes when managing cases and incidents.

Generate reports and insights on recurring issues, trends, and areas for improvement.

Continuously identify and analyse potential issues and emerging trends mitigating risks proactively.

Maintain the internal knowledge base by documenting FAQs, user guides, resolutions, best practices, and troubleshooting guides.

Creation of common practices and participation in knowledge-sharing forums and communities across Clarksons

Skills & Experience

Exceptional User facing skills with effective listening and communication (written and verbal) skills with the ability to engage effectively with technical and non-technical stakeholders.

Excellent problem-solving and analytical skills, with attention to detail.

Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms.

IT Service Management experience across incident management, problem management and change management.

Service support/analyst background.

Ability to document triage procedures and best practices to enhance support efficiency.
ITIL V 3 or Above

Apply Now

Refine Your Search

servicenow jobs in london, eng

Application Support Analyst

ServiceNow Analyst

Business Analyst – ServiceNow

ServiceNow Administrator

ServiceNow Business Analyst , United Kingdom

ServiceNow Functional Consultant - Warwick

Administrator - Process Management, ServiceNow

Administrator - Process Consulting, ServiceNow

ServiceNow CSM Support

Sr. Customer Success Engineer, EMEA

Technical Analyst

GRC Analyst II

Operational Lead - ServiceNow

Systems Support Analyst

Site Support Analyst

IT Desktop Support

ServiceNow ITSM

Technology Support Specialist

Associate Technical Support Specialist

Consultant - ServiceNow HRSD

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