At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
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Proven experience supporting enterprise software applications in a customer‑facing environment
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Strong troubleshooting, analytical, and problem‑solving skills, with the ability to assess business impact and prioritize effectively
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Working knowledge of cloud‑based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualization tools (e.g., Kibana); experience with authentication frameworks such as SSO is advantageous
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Excellent communication skills, with the ability to clearly convey technical information to both technical and non‑technical stakeholders
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Ability to independently manage multiple customer inquiries while collaborating effectively across global, cross‑functional teams; industry exposure to insurance, reinsurance, or financial services is beneficial
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Demonstrated proficiency in artificial intelligence concepts, with hands‑on experience using AI tools to streamline workflows and enhance operational efficiency
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Proven ability to apply AI‑enabled capabilities to support analysis, issue resolution, and decision‑making, alongside a growing awareness of AI risk management and responsible, ethical AI use
Education
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Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM‑related discipline
Responsibilities
This role is responsible for delivering high‑quality technical support and implementation assistance for Moody’s Insurance enterprise software solutions, while embedding AI‑enabled ways of working to improve service quality and customer outcomes.
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Provide high‑quality technical support and implementation assistance for enterprise software solutions, ensuring an excellent customer experience
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Deliver technical support and implementation guidance across the Moody’s Insurance product suite in line with established processes and best practices
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Manage customer inquiries and technical issues of moderate complexity through to resolution, escalating where appropriate and maintaining timely, clear communications
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Investigate and troubleshoot software, infrastructure, and integration‑related issues using logs, databases, APIs, diagnostic, and monitoring tools
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Leverage AI‑enabled tools and agentic AI capabilities to support troubleshooting, pattern identification, and knowledge retrieval, improving speed and consistency of issue resolution
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Collaborate closely with Product, Engineering, Cloud Operations, and Customer Success teams to resolve customer issues and continuously improve service delivery
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Build a strong understanding of customer workflows, business processes, and operational challenges to provide effective, context‑aware support
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Contribute to knowledge‑sharing initiatives, documentation improvements, and process optimisation activities, including the use of AI to enhance knowledge management
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Participate in software release readiness activities, user acceptance testing support, and internal enablement sessions
About the Team
The Application Technical Support team delivers global software support and implementation assistance across Moody’s Insurance solutions. Working closely with customers, Product, Engineering, and Cloud Operations, the team operates in a collaborative and fast‑paced environment focused on efficient issue resolution and high service standards. The team is actively embracing AI, including agentic AI capabilities, to enhance troubleshooting, knowledge sharing, and customer engagement, while continuing to deliver strong technical expertise and customer‑focused support practices.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
