Supervisor contact centre Work, Jobs in London, Eng (with Salaries)

OOH Contact Centre Supervisor
BSW Heating Ltd —London
- Up to £31,842.20 a year
- Overtime
- Microsoft Outlook
- Management
- Customer service
Quick apply
8d
Regional Security Operations Centre (RSOC) Supervisor
BidvestNoonan —London
- £17.58 an hour
- Weekend availability
- Supervising experience
- First Aid Certification
- Leadership
Quick apply
6d
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Team management
Press & Events Co-ordinator
BCA Logistics —Uxbridge
- £35,000 - £40,000 a year
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Quick apply
8d
Sessional Contact Supervisor
Newham Council —Forest Gate
- £16.13 - £16.83 an hour
- Part-time
- Childcare
- Working with children
- Organisational skills
- Flexitime
13d
Supervisor
Serco Plc —Richmond
- £35,000 - £40,500 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Employee assistance programme
Planner
Mears Group —London
- Up to £32,130 a year
- Monday to Friday
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
7d
Airport Supervisor
St Giles International —London
- £15.09 an hour
- 10 hour shift
- Childcare
- English
- Supervising experience
Customer Service Supervisor
Booker Group —London
- Customer service
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Housekeeping Supervisor - Hotel
The Stratford Hotel —London
- From £13.75 an hour
- Weekend availability
- Hospitality
- Bar
- Microsoft Office
- Referral programme
Quick apply
14d
Technical Supervisor
Southbank Centre —London
- £62,089 a year
- Full-time
- Supervising experience
- Communication skills
- Annual leave
- Employee discount
Airport Transport Supervisor
Exsportise Summer Schools —St. Pancras International Station
- £13.85 an hour
- Organisational skills
- Leadership
- Communication skills
Airport Staff
St Giles International —London
- £12.71 an hour
- Childcare
- English
- Working with children
Lifeguard Supervisor
GLL —Hillingdon
- £33,065 a year
- Full-time
- Customer service
- Supervising experience
- Communication skills
Security Officer
BidvestNoonan —London
- £17.58 an hour
- Weekend availability
- Supervising experience
- First Aid Certification
- Leadership
Quick apply
4d
Early Careers Recruitment Assistant
Herbert Smith Freehills —London
- Full-time
- Microsoft Excel
- Microsoft Office
- Office experience
1d
Service Department Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
15h
Customer Service Supervisor
LKQ Corporation —Wembley
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
13d
Mobile Security Supervisor
Mitie —London
- £18.37 an hour
- Weekend availability
- Microsoft Outlook
- English
- Microsoft Office
2d
Logistics Supervisor
Elis —Harlow
- £33,000 - £37,000 a year
- Microsoft Office
- Supervising experience
- IT
- Employee assistance programme

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supervisor contact centre jobs near london, eng

OOH Contact Centre Supervisor

BSW Heating Ltd -
London

Quick apply

Job details

Full-time
Up to £31,842.20 a year
8 days ago

Benefits

On-site parking

Qualifications

Microsoft Outlook
Management
Customer service
Windows
Administrative experience
Communication skills

Full job description

*Please read the below carefully as there is a bespoke shift pattern which is non-negotiable*

Job Overview

We are looking for a proactive and customer-focused individual to support the Customer Service Manager in ensuring our Contact Centre teams operate efficiently and consistently deliver a high standard of service to our customers and residents.

The successful candidate will play a key role in supporting daily operations, team performance, recruitment, administration, and customer satisfaction while maintaining excellent communication across all levels of the business.

Key Responsibilities

Handle manager call-backs as and when required.
Monitor and progress queries received into the “Leaks & Fumes” inbox.
Undertake monthly call auditing for each team member and provide constructive feedback.
Ensure servicing mail, including letters and LGSRs, are uploaded to the mailing solution daily.
Manage the recruitment process, including interviews and onboarding of new starters.
Maintain and update TMS records for team members.
Facilitate overrides and parts overrides where applicable.
Monitor inboxes and portals to ensure teams are responding in real time.
Provide support to on-call engineers where required.
Conduct 1:1 meetings and Return to Work interviews with team members.
Complete and submit the overtime spreadsheet by the 3rd of each month for all overtime worked by the teams.
Maintain team statistics spreadsheets used during 1:1 meetings.
Communicate clearly and professionally with customers and colleagues.
Work positively and collaboratively as part of a team.
Maintain a professional appearance in line with company standards.
Demonstrate excellent attendance and timekeeping.
Assist with additional administrative duties as requested.

Key Attributes & Skills

Strong keyboard and administrative skills with a good working knowledge of Microsoft Windows software, particularly Outlook.
Positive and professional attitude towards work.
Well-presented and professional in appearance.
Highly motivated, enthusiastic, and organised.
Excellent customer service and communication skills.
Previous experience in a customer service or contact centre environment is essential.
Ability to work under pressure and manage multiple tasks effectively.
Strong attention to detail and problem-solving skills.

What We’re Looking For

The ideal candidate will be an organised and dependable team player with experience in a fast-paced customer service environment. You will be confident dealing with customers, supporting colleagues, and handling a variety of operational and administrative responsibilities with professionalism and efficiency.

Apply Now

If you are passionate about delivering excellent customer service and are looking to develop your career within a supportive and fast-moving environment, we would love to hear from you.

Shift Pattern

"Working week" will be Friday to Tuesday

Friday 13:00 to 21:00

Saturday & Sunday 08:00 to 17:00

Monday & Tuesday 16:00 to 24:00

(Wednesday and Thursday are the non-working days)

BSW Heating Limited is an equal opportunities employer

Pay: Up to £31,842.20 per year

Benefits:

On-site parking

Ability to commute/relocate:

London CR8 5AT: reliably commute or plan to relocate before starting work (required)

Experience:

line management: 3 years (required)
customer service: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

supervisor contact centre jobs in london, eng

OOH Contact Centre Supervisor

Regional Security Operations Centre (RSOC) Supervisor

Supervisor- Contact Centre

Press & Events Co-ordinator

Sessional Contact Supervisor

Supervisor

Planner

Airport Supervisor

Customer Service Supervisor

Housekeeping Supervisor - Hotel

Technical Supervisor

Airport Transport Supervisor

Airport Staff

Lifeguard Supervisor

Security Officer

Early Careers Recruitment Assistant

Service Department Team Leader

Customer Service Supervisor

Mobile Security Supervisor

Logistics Supervisor

I want to receive the latest job alerts for supervisor contact centre in london, eng

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