support team leader Work, Jobs in london, eng (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
14d
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Customer Service Team Leader
Solar Tackle Limited —London
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Team Leader
Atlas Hotels —Greenwich
- £14.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
12d
Administration Team Leader
University College London Hospitals NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
1d
Corporate Receptionist
Williams Lea —London
- £32,000 a year
- Full-time
- English
- Front desk
- In-person
- Referral programme
Team Leader (Support)
Codestone —London
- Full-time
- Hybrid work
- Bar
- Management
- Mentoring
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
1d
Neighbourhood Team Leader
Ealing Council —Ealing
- £52,194 - £54,267 a year
- Full-time
- Customer service
- English
- Team management
2d
Security Team Leader
The Keyholding Company —London
- £16.90 an hour
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
6d
Team Leader
Fogo de Chão Bishopsgate —London
- £15.50 - £23.58 an hour
- Full-time
- Bar
- Restaurant
- Restaurant experience
- Employee assistance programme
- Employee discount
Quick apply
Security Team Leader
Hilton - London Bankside —London
- £31,450 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Team Leader
Home Bargains —Hounslow
- £32,032 a year
- Part-time
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
8d
Executive Assistant
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
5h
Site Escort
Equans —Westminster
- £13.45 an hour
- Part-time
- Communication skills
- Employee assistance programme
Team Leader
Specsavers —Stratford
- £30,000 - £35,000 a year
- Full-time
3d
Corporate Customer Service Team Leader
Emcor —London
- £32,779 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
Quick apply
Team Manager- Navigator
Shaw Trust —East London
- £38,266 - £44,643 a year
- Annual leave
- Employee assistance programme
13d

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support team leader jobs near london, eng

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

support team leader jobs in london, eng

Customer Experience Team Leader

Office Team Leader

Team Leader Tenancy Support Service

Junior Account Manager (Customer Support)

Customer Service Team Leader

Team Leader

Administration Team Leader

Corporate Receptionist

Team Leader (Support)

1st & 2nd Line Support Team Leader

Neighbourhood Team Leader

Security Team Leader

Team Leader

Security Team Leader

Team Leader

Executive Assistant

Site Escort

Team Leader

Corporate Customer Service Team Leader

Team Manager- Navigator

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