Role: Support Worker – Rapid Response Team
Salary £33,472 per annum
Hours: 37.5 per week (The role is a mixture of daytime and nighttime outreach to support people sleeping rough on the TfL network)
Location: Across London
Closing date: 05/07/2026
Interview date: 15/07/2026
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment
About us…
Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
We are looking for a Support Worker to join the Rapid Response Team.
The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.
We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
You will:
- Nighttime outreach – respond to referrals and reports of rough sleeping activity across the TfL public transport network and provid support with monitoring hotspot sites such as stations and bus garages.
- Work alongside more senior colleagues to identify the fastest and most appropriate routes away from the streets
- Manage a small caseload of clients and provide short term interventions, supporting them to access local services and accommodation
- Help vulnerable clients navigate complex housing crises in a compassionate and assertive way
- Complete all admin related to the role, including keeping confidential casework information updated on a database
You will have:
- People skills – successful candidates are able to establish professional rapport with vulnerable people, be supportive, have boundaries and positive, drawing on people’s strength to help them move forward
- Independent working – you will organise your workload and carry out most of the casework independently with the support of a management team
- Night outreach – you will be confident in working alone or in pairs at night, finding and assessing rough sleepers both in stations and on the street
- Administration – you’ll be expected to use a smartphone and computer to update databases and complete all your admin
We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
- Pension – we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary and critical illness cover.
- Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
For further information please contact, Helena Bukackova, Lead Manager at [email protected]
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
