technical service representative Work, Jobs in london, eng (with Salaries)

Customer Operations Specialist
Storman Software LTD —London
- Customer service
- Computer skills
Quick apply
4d
Asset Transfers Administrator
Nucleus Financial —London
- £29,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Annual leave
Quick apply
Technical Officer
Sefton Council —London
- £37,280 - £40,777 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Head of Waste Services and Development
Tower Hamlets —London
- £84,459 - £92,332 a year
- Leadership
- Annual leave
4d
Generalist Service Representative II
Schneider Electric —South East London
- Full-time
- English
- Travel
- Annual leave
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
2d
Agentic Audio Specialist - Freelance AI Trainer Project
Meridial —London
- £11.00 - £30.65 an hour
- Remote
- Computer literacy
- English
- Communication skills
5d
Integration Analyst
Lewisham and Greenwich NHS Trust —London
- £49,387 - £56,515 a year
- Full-time
- Microsoft Powerpoint
- IT
2d
Partner Technical Advisor
Braze —London
- APIs
- Communication skills
- Employee stock purchase plan
- Annual leave
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Southwark
- £3,800 a month
- Full-time
- Sales
Quick apply
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
Change Coordinator Service Planner
CBRE —London
- Full-time
- Maintenance
- Communication skills
Client Manager UK VDR
Euronext —London
- Full-time
Associate Commissioning Owners Representative - Data Centres (Finland)
Arcadis —London
Production Support Analyst
CGI —Leatherhead
- Full-time
- Hybrid work
- Agile
- Communication skills
Quick apply
3d
Applied Scientist I
Entrust —London
- Full-time
- Hybrid work
- AWS
- Machine learning
- Python
Estate Manager - Regents Place
British Land —London
Health & Safety and Office Administrator
Exa —London
- £37,260 - £41,400 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Reinsurance Technical Account Advocate
Aon Corporation —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Mentoring
5d
Recovery Driver - Dartford
RAC —Dartford
- From £37.40 an hour
- Driving

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Customer Operations Specialist

Storman Software LTD -
London

Quick apply

Job details

4 days ago

Qualifications

Customer service
Computer skills

Full job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?

Resolves escalated/inbound client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals, standard and customized software-based systems, and provide detailed responses to resolve customer issues. Enters required and additional relevant information into databases while resolving customer issues achieving established goals and objectives for quality and productivity measures. May assist in the resolution research for new or previously unknown point of sale product issues.
Leverages knowledge of existing and/or legacy POS products and services and customer service experience to assist in the coaching/training of less knowledgeable teammates. Develops knowledgebase of newly implemented or revisions to POS products, policies, procedures, compliance and association regulations through the continued participation in on-going training and reference to online manuals. Assists less experienced Technical Customer Service Representatives with the interpretation of association guidelines, policies and compliance regulations.

What Are We Looking For in This Role?

Minimum Qualifications

High School Diploma or Equivalent
Typically Minimum 4 Years Relevant Exp

Preferred Qualifications

Typically Minimum 6 Years Relevant Exp
Previous customer service experience with a focus on payments industry

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.
Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
Supervision - Proposes methods and procedures on new assignments. May be informal team leader.
Computer skills - Basic computer skills
Industry Knowledge - Ability to develop basic payments industry knowledge
Research - Basic ability to research issues and resolve customer inquiries

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

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Refine Your Search

technical service representative jobs in london, eng

Customer Operations Specialist

Asset Transfers Administrator

Technical Officer

Head of Waste Services and Development

Generalist Service Representative II

Second Line Support Analyst – RCJ & Judicial

Agentic Audio Specialist - Freelance AI Trainer Project

Integration Analyst

Partner Technical Advisor

JUNIOR SALES ADVISOR

Anthropic Fellows Program

Change Coordinator Service Planner

Client Manager UK VDR

Associate Commissioning Owners Representative - Data Centres (Finland)

Production Support Analyst

Applied Scientist I

Estate Manager - Regents Place

Health & Safety and Office Administrator

Reinsurance Technical Account Advocate

Recovery Driver - Dartford

I want to receive the latest job alerts for technical service representative in london, eng

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