Package Description
Division: Services (London Tribunals)
Starting salary: £31,977 per annum (Band A)
Responsible to: Head of Support Services
Functional links: Head of Support Services, adjudicators, contracted IT, hearing centre and administrative staff, London Councils managers and staff, Enforcement authority staff, service users
Contractual obligations:
The core hours for staff is 9 am to 5 pm but we promote agile and flexible working where any variation to working hours would be agreed between the employee and the manager depending on service needs; evening and out of core hours work may be required on occasion. Currently we operate a hybrid approach with consideration to the business need, there is some home working opportunity, but regular attendance is expected at the Tribunal Centre.
Physical appearance: in general, and in particular when representing London Councils at meetings, staff are expected to maintain a smart appearance.
London Councils operates through committees of Councillors and legally has to run like a local authority. Staff therefore must have proper regard for the legal requirements on local authority staff.
For any issues with your application please contact [email protected]
Application deadline: 11:59pm, Sunday 14 June 2026
Interviews: to be confirmed
Job Introduction
London Tribunals is looking for an organised, customer-focused and proactive Tribunal Assistant to join our busy and collaborative team.
This is an exciting opportunity to support the delivery of an independent tribunal service that considers appeals relating to traffic and transport enforcement across London and beyond. You will play an important role in supporting adjudicators, assisting service users and helping to ensure tribunal processes are delivered efficiently, professionally and fairly.
The role would suit someone with strong administrative and communication skills who enjoys working in a fast-paced environment, managing a varied workload and providing excellent customer service.
Main Responsibilities
As a Tribunal Assistant, you will support the day-to-day administration of tribunal casework and contribute to the smooth running of the service. Your responsibilities will include:
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Managing case-related correspondence and enquiries
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Supporting adjudicators with case administration and checks
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Responding to telephone, written and face-to-face enquiries from service users and stakeholders
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Drafting correspondence and using standard templates appropriately
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Maintaining accurate records, systems and case information
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Identifying and escalating complex queries and complaints where appropriate
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Supporting meetings, training sessions and events, including minute-taking and meeting administration
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Assisting with service improvement initiatives and project administration
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Working collaboratively across the wider London Tribunals team to support service delivery
You will be expected to work flexibly, manage competing priorities and maintain high standards of professionalism, confidentiality and customer care.
Read about the job activities in more detail in the Job Description and Person Specification document attached below.
The Ideal Candidate
We are looking for someone who has:
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Excellent written and verbal communication skills
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Strong organisational skills and attention to detail
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The ability to work accurately and efficiently in a busy environment
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Experience using Microsoft Office applications including Word, Outlook and Excel
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Strong interpersonal and customer service skills
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The ability to handle sensitive and confidential information appropriately
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The ability to prioritise workload and work independently when required
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A collaborative and flexible approach to teamwork
Experience working in an administrative, public-facing or regulated environment would be beneficial.
You will also demonstrate a commitment to equality, diversity and inclusion and uphold the high standards expected within a judicial and local government environment.
Read about the job activities in more detail in the Job Description and Person Specification document attached below.
About The Company
London Councils
London Councils is a cross party organisation representing London’s 32 borough councils and the City of London.
Along with London Tribunals we develop policy and provide London-wide services including the Freedom Pass, Taxicard and Health Emergency Badge.
London Tribunals
London Tribunals was established by the Road Traffic Act 1991 to provide administrative support to the Environment and Traffic Adjudicators. The Service continues to provide this support under the Traffic Management Act 2004 and, since 2003, to the Road User Charging Adjudicators.
The adjudicators consider appeals against Penalty Charge Notices issued by the 33 London local authorities and Transport for London.
The Service receives and processes appeals and schedules hearings.
London Tribunals also provides support for the hearing centre based at Martin Lane EC4R.
London Tribunals aims to provide a fast, efficient and quality service, offering case management support to the panels of independent adjudicators.
Anyone who has received a Penalty Charge Notice can appeal to the adjudicator, provided that the correct procedure has been followed.
Our Recruitment Approach
The application process involves answering a small number of application questions aligned to the essential criteria for the role. All applications will be processed using a blind sifting method. This means that personal identifying details will be removed to ensure fair and unbiased shortlisting of applications.
The panel sees only the anonymised generated CV that Tribepad builds from the Education and Employment History sections of the application form.
Uploading a personal CV is optional and only helps auto-populate these sections - it does not replace completing them.
Please ensure these sections are fully completed. If they’re left blank, key information won’t appear in the anonymised pack and fair review becomes harder.
Your full details and original CV are not shared with the panel until after the shortlist is agreed and you are invited to interview.
We are committed to equal opportunities and encourage applications from all backgrounds. Reasonable adjustments will be made to support candidates during the recruitment process.
As a Disability Confident Employer, London Councils will interview all disabled applicants who meet the essential criteria for the post.
